Warranty

restoration or reinstallation of any data or programs other than software installed by ASUS when
the product was manufactured.
Before contacting ASUS:
 Back up all your personal data and remove any confidential, proprietary information on
the hard drive. ASUS will not be responsible for any loss of your own programs, data or
information.
 If you received an error message, write it down with the fault description and include it
with the product.
 Retrieve the following information from your ASUS product: operating system version,
BIOS version, and notify if you have made any recent hardware or software changes.
 Ensure you have the following information readily available: your ASUS product’s
model name, serial number, sales invoice/receipt with date of purchase and warranty
card. You will be required to provide proof of purchase before warranty service can be
performed.
Make sure you are in front of your ASUS product and have your product turned on (if possible)
when you call to perform troubleshooting procedures.
When preparing your product for shipment to ASUS, you will need to observe the following:
 ASUS recommends that the product be returned in its original packaging. The original
packaging will provide better protection for your product during transit. Warranty may be
voided if the product is damaged due to improper packaging. Original packaging may not
be retuned once service is completed.
 Please do not send in anything but the product itself unless specially requested by ASUS.
Any other items and accessories included in the package received by ASUS will be
treated as packaging material, and may not be returned.
Please note: if your product is received packed in anything other than its original packaging,
ASUS’ Service Site may charge you for appropriate anti-shock packaging when your product is
returned.