User Guide

3-12
Chapter 3: General Instruction
3.4 Troubleshooting (FAQ)
Problem Possible Solution
PowerLEDisnotON
• Press the button to check if the monitor is turned
on.
• Check if the power cord is properly connected to the
monitor and the power outlet.
• Check the Power Indicator function in the
OSD menu. Select “ON“ to turn on the power
LED.
ThepowerLEDlightswhiteand
thereisnoscreenimage
• Check if the monitor and the computer are turned
on.
• Makesurethesignalcableisproperlyconnectedthe
monitor and the computer.
• Inspectthesignalcableandmakesurenoneofthe
pins are bent.
• Connect the computer with another available monitor
tocheckifthecomputerisproperlyworking.
Screenimageistoolightor
dark
• Adjust the Contrast and Brightnesssettingsvia
OSD.
Screenimagebouncesora
wave pattern is present in the
image
• Makesurethesignalcableisproperlyconnectedto
the monitor and the computer.
• Move electrical devices that may cause electrical
interference.
Screenimagehascolordefects
(whitedoesnotlookwhite)
• Inspectthesignalcableandmakesurethatnoneof
the pins are bent.
• Perform All Reset via OSD.
• Select the appropriate color temperature (Color
Temp.)viaOSD.
HDR content is not played
properly
• Make sure the input source supports HDR
playback(withpropersystemsettingsandlatest
software).
• Make sure the content is HDR encoded.
Variable Refresh Rate function
isgreyedout.
• ChangeAspectControlto32:9.VariableRefresh
Rateisnotsupportedinothersettings.