Desktop PC G20AJ User Guide
E9351 First Edition April 2014 Copyright © 2014 ASUSTeK Computer Inc. All Rights Reserved. No part of this manual, including the products and software described in it, may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form or by any means, except documentation kept by the purchaser for backup purposes, without the express written permission of ASUSTeK Computer Inc. (“ASUS”).
Contents Notices ................................................................................................................................................. 5 Safety information............................................................................................................................ 9 Conventions used in this guide.................................................................................................10 Where to find more information..........................................
Contents Entering the BIOS Setup...............................................................................................................60 Recovering your system................................................................................................................61 ASUS contact information ASUS contact information............................................................................................................
Notices ASUS Recycling/Takeback Services ASUS recycling and takeback programs come from our commitment to the highest standards for protecting our environment. We believe in providing solutions for you to be able to responsibly recycle our products, batteries, other components, as well as the packaging materials. Please go to http://csr.asus.com/english/Takeback.htm for the detailed recycling information in different regions.
Avertissement relatif aux batteries Lithium-Ion MISE EN GARDE: Danger d’explosion si la pile n’est pas remplacée correctement. Remplacer uniquement avec une pile de type semblable ou équivalent, recommandée par le fabricant. Mettez au rebut les batteries usagées conformément aux instructions du fabricant. IC: Canadian Compliance Statement Complies with the Canadian ICES-003 Class B specifications. This device complies with RSS 210 of Industry Canada.
VCCI: Japan Compliance Statement VCCI Class B Statement This is a Class B product based on the standard of the VCCI Council. If this is used near a radio or television receiver, it may cause radio interference. Install and use equipment according to the instruction manual. Equipment registered based on the confirmation measurement at the user installation site.
BSMI: Taiwan Wireless Statement Japan RF Equipment Statement KC (RF Equipment) ENERGY STAR is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy helping us all save money and protect the environment through energy efficient products and practices. All ASUS products with the ENERGY STAR logo comply with the ENERGY STAR standard, and the power management feature is enabled by default.
Safety information Disconnect the AC power and peripherals before cleaning. Wipe the Desktop PC using a clean cellulose sponge or chamois cloth dampened with solution of nonabrasive detergent and a few drops of warm water then remove any extra moisture with a dry cloth. • DO NOT place on uneven or unstable work surfaces. Seek servicing if the casing has been damaged. • DO NOT expose to dirty or dusty environments. DO NOT operate during a gas leak.
Conventions used in this guide To ensure that you perform certain tasks properly, take note of the following symbols used throughout this manual. DANGER/WARNING: Information to prevent injury to yourself when trying to complete a task. CAUTION: Information to prevent damage to the components when trying to complete a task. IMPORTANT: Instructions that you MUST follow to complete a task. NOTE: Tips and additional information to help you complete a task.
Package contents Desktop PC G20AJ Keyboard x1 Mouse x1 Power cord x1 2nd Power cord x1 (on selected models only) Power adapter x1 2nd adapter x1 (on selected models only) Warranty Card x1 Installation Guide Installation Guide x1 • If any of the above items is damaged or missing, contact your retailer. • The illustrated items above are for reference only. Actual product specifications may vary with different models.
Chapter 1 Getting started Welcome! Thank you for purchasing the ASUS Desktop PC! The ASUS Desktop PC provides cutting-edge performance, uncompromised reliability, and usercentric utilities. All these values are encapsulated in a stunningly futuristic and stylish system casing. Read the ASUS Warranty Card before setting up your ASUS Desktop PC. Getting to know your computer Illustrations are for reference only. The ports, their locations and the chassis color vary with different models.
Front ENGLISH Power button. Press this button to turn on your computer. Optical disk drive bay. There is an optical disk drive in this bay. Optical disk drive eject button. Press this button to eject the optical disk drive tray. USB 3.0 ports. These Universal Serial Bus 3.0 (USB 3.0) ports connect to USB 3.0 devices such as a mouse, printer, scanner, camera, PDA, and others. • DO NOT connect a keyboard / mouse to any USB 3.0 port when installing Windows® operating system. • Due to USB 3.
ENGLISH Rear USB 2.0 ports. These Universal Serial Bus 2.0 (USB 2.0) ports connect to USB 2.0 devices such as a mouse, printer, scanner, camera, PDA, and others. USB 3.0 ports. These Universal Serial Bus 3.0 (USB 3.0) ports connect to USB 3.0 devices such as a mouse, printer, scanner, camera, PDA, and others. • DO NOT connect a keyboard / mouse to any USB 3.0 port when installing Windows® operating system. • Due to USB 3.0 controller limitations, USB 3.
ENGLISH LAN (RJ-45) port. This port allows Gigabit connection to a Local Area Network (LAN) through a network hub. ACT/LINK SPEED LED LED Activity/Link LED Speed LED Status Description Status OFF No link OFF ORANGE Linked ORANGE BLINKING Data activity GREEN Description 10Mbps connection 100Mbps connection 1Gbps connection LAN port Side Speaker Out port (gray). This port connects to the side speakers in an 8-channel audio configuration. Rear Speaker Out port (black).
ENGLISH ASUS Graphics Cards. The display output ports on these optional ASUS Graphics Cards may vary with different models. HDMI port. This port is for a High-Definition Multimedia Interface (HDMI) connector, and is HDCP compliant allowing playback of HD DVD, Blu-ray, and other protected content. Power jack 1. This port connects to a 180W adapter (Dual adapters needed on selected models). Adapter rating: • 180W Input rating: 100-240V ~ 50-60Hz 2.34A Output rating: 19V 9.23A Power jack 2.
Setting up your computer ENGLISH This section guides you through connecting the main hardware devices, such as the external monitor, keyboard, mouse, and power cord, to your computer. Connecting an external monitor Connect your monitor to the onboard HDMI output port to enjoy the Eco Energy Mode. To connect an external monitor: 1. Connect an HDMI monitor to the HDMI port on the rear panel of your computer. 2. Plug the monitor to a power source.
Turning your computer ON This section describes how to turn on your computer after setting up your computer. ENGLISH Turning your computer ON To turn your computer ON: 1. Turn your monitor ON. 2. Press the power button on your computer. Power button 3. Wait until the operating system loads automatically. For details on shutting down your Desktop PC, refer to the Windows® 8.1 User Manual, which can be found in this manual.
ENGLISH 20 Chapter 1: Getting started
Chapter 2 ENGLISH Connecting devices to your computer Connecting a USB storage device This desktop PC provides USB 2.0/1.1 and USB 3.0 ports on the front and rear panels. The USB ports allow you to connect USB devices such as storage devices. To connect a USB storage device: • Insert the USB storage device to your computer. Front panel Rear panel For details, refer to the section Removing a USB storage device in the Windows® 8.1 User Manual, which can be found in this manual.
Connecting microphone and speakers ENGLISH This desktop PC comes with microphone ports and speaker ports on both the front and rear panels. The audio I/O ports located on the rear panel allow you to connect 2.1-channel, 4.1-channel, 5.1-channel, and 7.1-channel stereo speakers. Connecting Headphone and Mic Connecting 2.
ENGLISH Connecting 4.1-channel Speakers Connecting 5.
Connecting 7.
Connecting multiple external displays ENGLISH Your desktop PC may come with VGA, HDMI, or DVI ports and allows you to connect multiple external displays. When connecting the monitor to the discrete graphics card, the Eco Energy Mode is disabled. Setting up multiple displays When using multiple monitors, you are allowed to set display modes. You can use the additional monitor as a duplicate of your main display, or as an extension to enlarge your Windows desktop. To set up multiple displays: 1.
3. ENGLISH 4. Turn on your computer. Do any of the following to open the Screen Resolution setting screen: From the Start screen a) Launch the All Apps screen and pin Control Panel on the Start screen. For details, refer to Pinning an app on the Start screen from the section Working with Windows® apps. b) From the Control Panel, click Adjust screen resolution under Appearance and Personalization. From the Desktop mode screen a) Launch the Desktop mode from the Start screen.
Connecting an HDTV ENGLISH Connect a High Definition TV (HDTV) to the HDMI port of your computer. • You need an HDMI cable to connect the HDTV and the computer. The HDMI cable is purchased separately. • To get the best display performance, ensure that your HDMI cable is less than 15 meters.
ENGLISH 28 Chapter 2: Connecting devices to your computer
Chapter 3 ENGLISH Using your computer Proper posture when using your Desktop PC When using your Desktop PC, maintaining the proper posture is necessary to prevent strain to your wrists, hands, and other joints or muscles. This section provides you with tips on avoiding physical discomfort and possible injury while using and fully enjoying your Desktop PC.
Using the optical drive ENGLISH Inserting an optical disc To insert an optical disc: 1. While your system is on, press the eject button to open the tray. 2. Place the disc on the optical drive with the label side outward if the desktop is positioned vertically and the label side up if the desktop is positioned horizontally. 3. Push the tray gently to close it. 4. Select a program from the AutoPlay window to access your files.
Chapter 4 ENGLISH Connecting to the Internet Wired connection Use an RJ-45 cable to connect your computer to a DSL/cable modem or a local area network (LAN). Connecting via a DSL/cable modem To connect via a DSL/cable modem: 1. Set up your DSL/cable modem. Refer to the documentation that came with your DSL/cable modem. 2. Connect one end of an RJ-45 cable to the LAN (RJ-45) port on the rear panel of your computer and the other end to a DSL/cable modem. Modem RJ-45 cable 3.
Connecting via a local area network (LAN) ENGLISH To connect via a LAN: 1. Connect one end of an RJ-45 cable to the LAN (RJ-45) port on the rear panel of your computer and the other end to your LAN. RJ-45 cable 2. Turn on your computer. 3. Configure the necessary Internet connection settings. LAN • Contact your network administrator for details or assistance in setting up your Internet connection.
Configuring a dynamic IP/PPPoE network connection 1. From the Start screen, click Desktop to launch the Desktop mode. 2. From the Windows® taskbar, right-click the network icon Sharing Center. 3. From the Open Network and Sharing Center screen, click Change Adapter settings. 4. Right-click on your LAN and select Properties. 5. Click Internet Protocol Version 4(TCP/ IPv4) and click Properties.
6. ENGLISH Click Obtain an IP address automatically and click OK. Continue to the next steps if you are using PPPoE connection. 34 7. Return to the Network and Sharing Center and then click Set up a new connection or network. 8. Select Connect to the Internet and click Next.
Select Broadband (PPPoE) and click Next. 10. Enter your User name and, Password, and Connection name. Click Connect. 11. Click Close to finish the configuration. 12. Click the network icon in the taskbar and click the connection you just created. 13. Enter your user name and password. Click Connect to connect to the Internet. ENGLISH 9. Configuring a static IP network connection To configure a static IP network connection: 1. Repeat steps 1 to 4 of the previous section.
Wi-Fi connection (on selected models only) Connect your computer to the Internet through a wireless connection. ENGLISH To establish a wireless connection, you need to connect to a wireless access point (AP). Wireless AP Modem To increase the range and sensitivity of the wireless radio signal, connect the external antennas to the antenna connectors on the ASUS WLAN Card.
Wireless connection Connecting to a Wi-Fi network 1. ENGLISH To connect to a Wi-Fi network: Do any of the following to launch the Charms bar from the Start screen or from any application mode: a) Hover you mouse pointer on the upper or lower right of the screen. b) On your keyboard, press + . Charms bar 2. From the Charms bar, select Settings and click the network icon 3. Select the network that you want to connect to from the list. 4. Click Connect. ASUS G20AJ .
ENGLISH 38 Chapter 4: Connecting to the Internet
Chapter 5 ENGLISH Troubleshooting Troubleshooting This chapter presents some problems you might encounter and the possible solutions. ? ? My computer cannot be powered on and the power LED on the front panel does not light up. • Check if your computer is properly connected. • Check if the wall outlet is functioning. • Check if the Power Supply Unit is switched on. Refer to the section Turning your computer ON in Chapter 1. My computer hangs.
? ENGLISH ? ? ? No display on the monitor. • Check if the monitor is powered on. • Ensure that your monitor is properly connected to the video output port on your computer. • If your computer comes with a discrete graphics card, ensure that you connect your monitor to a video output port on the discrete graphics card. • Check if any of the pins on the monitor video connector is bent. If you discover bent pins, replace the monitor video connector cable.
The picture on the HDTV is distorted. • It is caused by the different resolutions of your monitor and your HDTV. Adjust the screen resolution to fit your HDTV. To change the screen resolution: ENGLISH ? Do any of the following to open the Screen Resolution setting screen: From the Start screen a) Launch the All Apps screen and pin Control Panel on the Start screen. For details, refer to Pinning an app on the Start screen from the section Working with Windows® apps.
? The DVD drive eject button is not responding. ENGLISH 1. Hover your mouse pointer over the lower left corner of Windows® desktop then right-click on the Start Screen’s thumbnail. From the popup menu, click File Explorer to open the Computer screen. 2. Right-click , then click Eject from the menu. Power Problem No power (The power indicator is off) 42 Possible Cause Action Incorrect power voltage • Set your computer’s power voltage switch to your area’s power requirements.
Problem No display output after turning the computer on (Black screen) Possible Cause Action The signal cable is not connected to the correct VGA port on your computer. • Connect the signal cable to the correct display port (onboard VGA or discrete VGA port). • If you are using a discrete VGA card, connect the signal cable to the discrete VGA port. Signal cable problems Try connecting to another monitor. Possible Cause Action The LAN cable is not connected.
Audio ENGLISH Problem No Audio Possible Cause Action Speaker or headphone is connected to the wrong port. • Refer to your computer’s user manual for the correct port. • Disconnect and reconnect the speaker to your computer. Speaker or headphone does not work. Try using another speaker or headphone. The front and back audio ports do not work. Try both the front and back audio ports. If one port failed, check if the port is set to multi-channel.
Problem Too noisy right after turning on the computer. Possible Cause Action Your computer is booting up. It is normal. The fan runs on its full speed when the computer is powering on. The fan slows down after entering the OS. The BIOS settings have been changed. Restore the BIOS to its default settings. Old BIOS version Update the BIOS to the latest version. Visit the ASUS Support site at http:// support.asus.com to download the latest BIOS versions. The CPU fan has been replaced.
ENGLISH 46 Chapter 5: Troubleshooting
ASUS Desktop PC Windows® 8.1 User Manual Appendix Windows® 8.1 User Manual E8607 First Edition August 2013 Copyright © ASUSTeK Computer Inc.
ENGLISH
Starting for the first time ENGLISH When you start your computer for the first time, a series of screens appear to guide you in configuring the basic settings of your Windows® 8.1 operating system. To start your Desktop PC for the first time: 1. Press the power button on your Desktop PC. Wait for a few minutes until the setup screen appears. 2. From the setup screen, pick a language to use on your Desktop PC.
Using the Windows® UI ENGLISH The Windows® User Interface (UI) is the tile-based display used in Windows® 8.1. It includes the following features you can use while working on your Desktop PC. Start screen The Start screen appears after successfully signing in to your user account. It helps organize all the programs and applications you need in just one place. You can press the Windows key live tiles to launch the Start screen from any apps.
Hotspots ENGLISH Onscreen hotspots allow you to launch programs and access the settings of your Desktop PC. The functions in these hotspots can be activated using your mouse. Hotspots on a running app Hotspots on the Start screen Refer to the next page for the Hotspots’ functions.
ENGLISH Hotspot upper left corner Action Hover your mouse pointer then click on the recent app’s thumbnail to go back to that app. Move your mouse pointer down to display all the running apps. lower left corner From a running app screen: Hover your mouse pointer on the lower left corner then tap to go back to the Start screen. NOTE: You can also press the Windows key keyboard to go back to the Start screen.
Working with Windows® apps Use your Desktop PC’s keyboard or mouse to launch and customize your apps. • Position your mouse pointer on an app then left-click once to launch it. • Press twice then use the arrow keys to browse through the apps. Press to launch your selected app. ENGLISH Launching apps Customizing apps You can move, resize, or unpin apps from the Start screen using the following steps. • To move an app, drag and drop the app to a new location.
Accessing the All Apps screen ENGLISH From the All Apps screen, you can configure an apps settings or pin an app to the Start screen or to the Desktop mode taskbar. Launching the All Apps screen • On the Start screen, click . • From the Start screen, press , then press on your keyboard. Pinning an app on the Start screen 54 1. Launch the All Apps screen. 2. From the All Apps screen, right-click an app to display its settings bar. 3. From the settings bar, click Pin to Start.
Charms bar ENGLISH The Charms bar is a toolbar that can be triggered on the right side of your screen. It consists of several tools that allow you to share applications and provide quick access for customizing the settings of your Desktop PC. Charms bar Launching the Charms bar When called out, the Charms bar initially appears as a set of white icons. The image above shows how the Charms bar looks like once activated. Use your Desktop PC’s mouse or keyboard to launch the Charms bar.
ENGLISH Inside the Charms bar Search This charm allows you to look for files, applications, or programs in your Desktop PC. Share This charm allows you to share applications via social networking sites or email. Start This charm reverts the display back to the Start screen. From the Start screen, you can also use this to revert back to a recently opened app. Devices This charm allows you to access and share files with the devices attached to your Desktop PC such as an external display or printer.
Snap feature ENGLISH The Snap feature displays two apps side-by-side, allowing you to work or switch between apps. Ensure that your Desktop PC’s screen resolution is set to 1366 x 768 pixels or higher before using the Snap feature. Snap bar Using Snap To use Snap: 1. Use your Desktop PC’s mouse or keyboard to activate Snap onscreen. Using your mouse a) Click on an app to launch it. b) Hover the mouse pointer on the top side of your screen.
Other keyboard shortcuts ENGLISH Using your keyboard, you can also use the following shortcuts to help you launch applications and navigate Windows® 8.1. Switches between the Start screen and the last running app. + + + + + + + + + + + + + + 58 Launches the desktop. Launches the Computer window on the desktop. Opens the File search pane. Opens the Share pane. Opens the Settings pane. Opens the Devices pane. Activates the Lock screen.
+ <-> + Launches the magnifier and zooms in your screen. ENGLISH + <+> Zooms out your screen. Opens the Narrator Settings. Turning your Desktop PC OFF To turn your Desktop PC OFF: Do any of the following to shut down your Desktop PC: • From the Charms bar, click Settings > Power > Shut down to do a normal shutdown. • From the login screen, click Power > Shutdown.
Entering the BIOS Setup ENGLISH BIOS (Basic Input and Output System) stores system hardware settings that are needed for system startup in the Desktop PC. In normal circumstances, the default BIOS settings apply to most conditions to ensure optimal performance. Do not change the default BIOS settings except in the following circumstances: • An error message appears on the screen during the system bootup and requests you to run the BIOS Setup.
Recovering your system Resetting your PC ENGLISH The Reset your PC option restores your PC to its factory default settings. Back up all your data before using this option. To reset your PC: 1. Press during bootup. 2. From the screen, click Troubleshoot. 3. Select Reset your PC. 4. Click Next. 5. Select Only the drive where the Windows is installed. 6. Select Just remove my files. 7. Click Reset.
ENGLISH 62 3. Click Recovery > Create a recovery drive. 4. Click Copy the recovery partition from the PC to the recovery drive and then click Next. 5. Select the USB storage device where you want to copy the recovery files. 6. Click Next. 7. Click Create. Wait for a while for the process to complete. 8. When the process is completed, click Finish. Windows® 8.
Removing everything and reinstalling Windows ENGLISH Restoring your PC to its original factory settings can be done using the Remove everything and reinstall options in PC Settings. Refer to the steps below to use this option. Back up all your data before using this option. This process may take a while to complete. 1. Launch the Charm bar. 2. Click Settings > PC Settings > Update and recovery > Recovery. 3. Scroll down to view the Remove everything and reinstall Windows option.
ASUS contact information ASUS contact information ENGLISH ASUSTeK COMPUTER INC. Address Telephone Fax E-mail Web site 15 Li-Te Road, Peitou, Taipei, Taiwan 11259 +886-2-2894-3447 +886-2-2890-7798 info@asus.com.tw www.asus.com.tw Technical Support Telephone Online support +86-21-38429911 support.asus.com ASUS COMPUTER INTERNATIONAL (America) Address Telephone Fax Web site 800 Corporate Way, Fremont, CA 94539, USA +1-510-739-3777 +1-510-608-4555 usa.asus.
