User’s Manual
Table Of Contents
- Safety information
- Chapter 1: Product Introduction
- Chapter 2: Installation Information
- Chapter 3: Web-based User Interface
- 3.1 Web-based user interface
- 3.2 Dashboard
- 3.3 Sensor
- 3.4 System Inventory
- 3.5 FRU Information
- 3.6 Logs & Reports
- 3.7 Settings
- 3.7.1 Date & Time
- 3.7.2 External User Services
- 3.7.3 KVM Mouse Setting
- 3.7.4 Log Settings
- 3.7.5 Manage Licenses
- 3.7.6 Media Redirection Settings
- 3.7.7 Network Settings
- 3.7.8 PAM Order Settings
- 3.7.9 Platform Event Filters
- 3.7.10 Services
- 3.7.11 SMTP Settings
- 3.7.12 SSL Settings
- 3.7.13 System Firewall
- 3.7.14 User Management
- 3.7.15 Video Recording
- 3.7.16 Fan Control
- 3.7.17 PSU Redundancy
- 3.8 Remote Control
- 3.9 Image Redirection
- 3.10 Power Control
- 3.11 Locator LED
- 3.12 Maintenance
- Appendix
A-6
Appendix
A.3 Troubleshooting
Problem Solution
The local/central server cannot connect to
the IPMI Expansion Card.
1. Make sure the IPMI Expansion Card is
installed correctly onto the client device’s
motherboard, and the LED indicators on
the IPMI Expansion Card light up when
the client device is powered on.
2. Check if the LAN cable is properly
connected to the LAN port on the IPMI
Expansion Card and the local/central
server’s LAN port.
3. Check the network and parameter
settings of the client device’s BMC remote
management controller card. Please refer
to 2.3.4 BMC network configuration for
more details.
4. Make sure that the IP address of both
the remote and local/central servers are
on the same subnet.
The Web-based user interface shows a
VERSION_ERR message, and the LED
indicator on the IPMI Expansion card
lights up orange.
1. Check if the BIOS of the client device’s
motherboard supports the version of the
IPMI Expansion Card.
2. If you are updating the firmware of the
IPMI Expansion Card, make sure to
restart the client device’s system after
the update has been completed.
The date/time shown on the SEL (System
Event Log) screen is incorrect.
1. The system event logs will display the
default date/time if there was no network
connection when the BMC remote
device was turned on.
2. Go to Settings > Date & Time, and
make sure the time zone, date, and time
are correct.
Certain sensor readings on the Sensors
page are not updating for specific
platforms.
Temperature, processor, hard disks, and
memory only update when turning on the
remote device and will not update over time.
(continued on the next page)
This troubleshooting guide provides answers to some common problems that you may
encounter while installing and/or using the IPMI Expansion Card. These problems require
simple troubleshooting that you can perform by yourself. Contact the Technical Support if you
encounter problems not mentioned in this section.