User Manual

Rev 2.3-1.0.1
Mellanox Technologies
205
5.5 Installation Related Issues
Table 13 - Installation Related Issues
Issue Cause Solution
Driver installation fails. The install script may fail
for the following reasons:
• Using an unsupported
installation option
• Failed to uninstall the
previous installation due
to dependencies being
used
• The operating system is
not supported
• The kernel is not sup-
ported. You can run
mlnx_add_kernel_suppo
rt.sh in order to to gener-
ate a MLNX_OFED
package with drivers for
the kernel
• Required packages for
installing the driver are
missing
• Missing kernel backport
support for non sup-
ported kernel
• Use only supported installation
options.
The full list of installation
options case be displayed on screen
by using:
mlnxofedinstall --h
• Run 'rpm -e' to display a list of all
RPMs and then manually uninstall
them if the preliminary uninstallation
failed due to dependencies being
used.
• Use a supported operating system
and kernel
• Manually install the missing pack-
ages listed on screen by the installa-
tion script if the installation failed
due to missing pre-requisites.
After driver installa-
tion, the openibd service
fail to start.
This mes-
sage is logged by the
driver:
Unknown symbol
The driver was installed on
top of an existing In-box
driver.
1. Uninstall the MLNX_OFED driver.
ofed_uninstall.sh
2. Reboot the server.
3. Search for any remaining installed
driver.
locate mlx4_ib.ko
locate mlx4_en.ko
locate mlx4_core
If found, move them to the /tmp direc-
tory from the current directory
4. Re-install the MLNX_OFED driver.
5. Restart the openibd service.