User Manual

Rev 4.70
Mellanox Technologies
167
15.5 Installation Error Codes and Troubleshooting
15.5.1 Setup Return Codes
Table 55 - Setup Return Codes
Error Code Description Troubleshooting
1603 Fatal error during installation Contact support
1633 The installation package is not supported on
this platform.
Make sure you are installing the right
package for your platform
For additional details on Windows installer return codes, please refer to:
http://support.microsoft.com/kb/229683
15.5.2 Firmware Burning Warning Codes
Table 56 - Firmware Burning Warning Codes
Error Code Description Troubleshooting
1004 Failed to open the device Contact support
1005 Could not find an image for at least
one device
The firmware for your device was not
found. Please try to manually burn the firm-
ware.
1006 Found one device that has multiple
images
Burn the firmware manually and select the
image you want to burn.
1007 Found one device for which force
update is required
Burn the firmware manually with the force
flag.
1008 Found one device that has mixed ver-
sions
The firmware version or the expansion rom
version does not match.
For additional details, please refer to the MFT User Manual:
http://www.mellanox.com > Products > Firmware Tools
15.5.3 Restore Configuration Warnings
Table 57 - Restore Configuration Warnings
Error Description Troubleshooting
3 Failed to restore the configura-
tion
Please see log for more details and contact the
support team