Trend Micro Incorporated reserves the right to make changes to this document and to the products described herein without notice. Before installing and using the software, please review the readme files, release notes and the latest version of the Quick Start Guide, which are available from Trend Micro's Web site at: http://www.antivirus.
The Quick Start Guide for Trend Micro™ PC-cillin™ 2002 is intended to introduce the main features of the software and installation instructions for your production environment. You should read through it prior to installing or using the software. Detailed information about how to use specific features within the software are available in the online help file and online SolutionBank at Trend Micro’s Web site. At Trend Micro, we are always seeking to improve our documentation.
Contents Contents Chapter 1: Welcome to Trend Micro PC-cillin What’s New in PC-cillin 2002 ............................1-1 Personal Firewall ...........................................1-2 PC-cillin for Wireless ....................................1-2 Trojan System Cleaner ..................................1-2 ScriptTrap Technology ..................................1-3 Emergency Lock ...........................................1-3 User Interface ................................................
Trend Micro™ PC-cillin™ 2002 Quick Start Guide Blocking harmful Internet connections ........ 3-6 Adjusting Personal Firewall security levels . 3-7 Accessing PC-cillin online help .......................... 3-8 Chapter 4: Getting Started Registering your software ................................... 4-1 Upgrading your trial version software ................ 4-2 Updating your software ...................................... 4-3 Updating PC-cillin ........................................
Contents Chapter 6: Getting Support Contacting Technical Support .............................6-1 Before Contacting Technical Support .................6-2 Visiting the Trend Micro User's page .................6-2 Visiting the Technical Support Web site .............
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Chapter 1 Welcome to Trend Micro™ PC-cillin™ Trend Micro PC-cillin provides complete Internet-era virus and hacker protection for your computer. PC-cillin 2002 includes a Personal Firewall, Site filter, Internet mail scanning, and more for all your secure computing needs. Designed for the home or small office user, the friendly interface lets you quickly become familiar with all the powerful features of the software.
Trend Micro™ PC-cillin™ 2002 Quick Start Guide Personal Firewall PC-cillin 2002 provides secure Internet computing with its new Personal Firewall feature. Easy to operate, the Personal Firewall protects your computer from unwanted Internet connections. With adjustable security levels, a trusted site list, and a port blocking function, the Personal Firewall gives you the control to keep your computer safe from malicious programs, like spyware and Trojan horses.
What’s New in PC-cillin 2002 The TSC uses a pattern to define how to clean a Trojan. These patterns are built into Trend Micro pattern files and are kept up to date. Whenever TSC is executed, it also looks for an updated pattern file. ScriptTrap™ Technology Using ScriptTrap technology added to the scan engine, PC-cillin not only guards against harmful known script-based viruses, (“ILOVEYOU” and “Anna Kournikova”) but can also protect your PC from new, unknown script-based threats.
Trend Micro™ PC-cillin™ 2002 Quick Start Guide Intelligent Update Intelligent Update automatically searches for and downloads the latest files for PC-cillin 2002 from the Trend Micro ActiveUpdate server. This includes pattern files, and program files for both the main program and PC-cillin for Wireless. In addition, Intelligent Update ensures you have the latest Personal Firewall rules.
Chapter 2 Installing and Removing PC-cillin 2002 This chapter describes what PC-cillin 2002 can immediately do for you "right out of the box". In addition, it covers both installation and uninstallation procedures for PC-cillin. The following sections are included in this chapter: • Hit the ground running... • Installing PC-cillin • Uninstalling PC-cillin Hit the ground running... Even before you completely install PC-cillin, it checks your main system files for viruses and Trojan horses.
Trend Micro™ PC-cillin™ 2002 Quick Start Guide • Scans your email message attachments as they are being downloaded from the POP3 email server (if you use the email clients: Microsoft™ Outlook™ 98 or above, Outlook Express 4.0 or above or Eudora™ Pro 4.0 or above). • Protects your computer against attacks from the Internet. • Monitors your Microsoft Word™ and Excel™ sessions for macro viruses, using MacroTrap™, a system that detects macro viruses through heuristics i.e.
What you can do with the click of a button: Note: To install PC-cillin for Wireless while installing the PC-cillin 2002 main program, it is necessary to have PDA synchronization software for your PDA installed on your computer. In addition, the PDA device must be connected to the computer before running the installation program. To install PC-cillin: 1. Insert the PC-cillin 2002 program CD into your CD-ROM drive, and do the following: • If the installation program automatically starts. Click Next.
Trend Micro™ PC-cillin™ 2002 Quick Start Guide Uninstalling PC-cillin Before uninstalling PC-cillin, you must stop Real-time scanning. To halt real-time scanning, right-click the PC-cillin Real-time Monitor in the system tray, and then click Real-time Monitor to clear the check. The lightning bolt icon turns gray when real-time scanning is disabled. During uninstallation, PC-cillin deletes all quarantined files. These files may contain viruses and should not be left on your computer.
Chapter 3 Getting to Know PC-cillin 2002 This chapter contains sections helpful to know to become familiar with PC-cillin. In addition, it describes how to perform Quick Tasks and how to use the PC-cillin 2002 online help. Included in this chapter are the following sections: • Viewing the PC-cillin window • Viewing the Settings window • Performing Quick Tasks • Accessing PC-cillin online help Viewing the PC-cillin window The PC-cillin window provides the interface to rapidly execute your actions.
Trend Micro™ PC-cillin™ 2002 Quick Start Guide The PC-cillin window appears: Standard Mode- Click to view the Standard mode and perform advanced PC-cillin functions Menu Bar- Use the menu bar to quickly access useful information Simple ModeClick to view the Simple mode and quickly perform common PC-cillin tasks About the Simple mode Ideal for users new to antivirus and security, the Simple mode lets you access the following commonly used functions: viewing a simplified version of the system status, scan
About the Standard mode To view the Standard mode: On the PC-cillin window, click the Standard tab. The Standard mode menu appears. Viewing the Settings window The Settings window provides the interface where you configure the functions of PC-cillin. To view the Settings window, do one of the following: • Click Start > Programs > Trend Micro PC-cillin 2002 > PC-cillin 2002 Settings. • In the system tray, right-click the Real-time Monitor Configuration.
Trend Micro™ PC-cillin™ 2002 Quick Start Guide Performing Quick Tasks PC-cillin allows you to quickly configure common settings. This section contains the following topics: • Maintaining protection from viruses • Protecting against email threats • Preventing Internet programs from harming your computer • Filtering unwanted Web content • Blocking harmful Internet connections Maintaining protection from viruses Real-time scanning provides constant protection against viruses.
Preventing Internet programs from harming your computer don't infect your computer. Some examples of mail clients that use POP3 mail servers include: Microsoft™ Outlook, Outlook Express, Eudora™ Pro, and Netscape™ Messenger. To protect against email threats: 1. Click Start > Programs > Trend Micro PC-cillin 2002 > PC-cillin 2002 Settings. The Settings window appears. 2. On the Settings menu, click the Quick Access link. The Quick Access screen appears. 3. Select the Enable Internet mail scan check box. 4.
Trend Micro™ PC-cillin™ 2002 Quick Start Guide Filtering unwanted Web content For protection against offensive Web content, PC-cillin offers the Site filter. This utility lets you set whatever Web sites you want “off-limits” to other users of the computer. This function is especially useful when many family members share one computer. To filter unwanted Web content: 1. Click Start > Programs > Trend Micro PC-cillin 2002 > PC-cillin 2002 Settings. The Settings window appears. 2.
Adjusting Personal Firewall security levels onto your computer (unlike viruses, Trojans do not replicate themselves, but can still wreak havoc on your system). There is also an Internet Emergency Lock feature that lets you immediately disable all Internet activity if you suspect you are under attack. For more Personal Firewall and Internet Emergency Lock information, refer to the online help. To block harmful Internet connections: 1.
Trend Micro™ PC-cillin™ 2002 Quick Start Guide 4. Make sure the Enable Personal Firewall check box is selected and under Security Level, choose the level of security. • High (Default): Cloaking, Trojan backdoor blocking, and Firewall all enabled. This is the default and most secure setting. At this security level, your computer's entry points are invisible, and Trojan backdoor programs are blocked. In addition, a barrier filters and examines both incoming and outgoing Internet traffic.
Adjusting Personal Firewall security levels In addition, when you are using the program you may also see Help buttons. Click these buttons to view context-sensitive help (relevant help information based on what you are currently viewing).
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Chapter 4 Getting Started This chapter contains information about registering your software and upgrading your 30-day trail version software. In addition, it includes information describing how to protect your computer from viruses and other malicious attacks.
Trend Micro™ PC-cillin™ 2002 Quick Start Guide 3. On the Standard mode menu, click the Register link. The Register Now screen appears. 4. Confirm that your full version serial number already exists and click Register Now. The Register Web page loads in your browser. 5. On the Register Web page in the appropriate fields, type your name and email address. 6. Type your email address again to confirm it's the correct address. 7. Click Send. A Confirmation Web page loads and a License Key is sent via email. 8.
Updating PC-cillin 5. Click Upgrade Now. Congratulations! You have upgraded your trial version software to the full version. You should now continue and register your software. Updating your software Since new viruses are constantly being discovered, you need to update your virus pattern files regularly. In addition, as new viruses appear, and existing ones evolve, it becomes necessary to add new functionality to the scan engine.
Trend Micro™ PC-cillin™ 2002 Quick Start Guide During installation, you specified your PDA OS type. If you changed PDAs, make sure you set your new PDA OS type in the Settings window. To update PC-cillin for Wireless: 1. Click Start > Programs > Trend Micro PC-cillin 2002 > PC-cillin 2002. The PC-cillin window appears. 2. On the PC-cillin window, click the Standard tab. The Standard mode menu appears. 3. Click the Sync PDA link. The Sync PDA screen appears. 4. Click your PDA type. 5. Click Sync Now.
Enabling the Real-time Monitor Protecting your computer This section contains information about basic tasks you should perform to protect your computer. • Enabling the Real-time Monitor • Scanning all drives • Scanning a single file • Creating Rescue Disks • Activating the Emergency Lock • Scanning folders Enabling the Real-time Monitor The Real-time Monitor “watches” over your system and detects viruses when they arrive at your computer.
Trend Micro™ PC-cillin™ 2002 Quick Start Guide Scanning a single file PC-cillin can easily run a quick scan of any file. PC-cillin scans the file types and executes the necessary virus actions according to the Manual Scan settings. For the quickest results, use one of the following methods. To scan a single file using Windows Explorer, do one of the following: • Right-click the file, and then click PC-cillin. • Right-click the file you want to scan and click Properties. Click the Virus Property tab.
Enabling your Personal Firewall 3. Click the Scan All Drives link. The Scan Files dialog box appears and PC-cillin begins scanning. To stop scanning, click Stop. A confirmation message box appears. Click Yes to stop. Note: PC-cillin scans the file types and executes the necessary virus actions according to the Manual Scan settings. Enabling your Personal Firewall Enable your Personal Firewall so you can connect to the Internet without worrying about someone invading your computer.
Trend Micro™ PC-cillin™ 2002 Quick Start Guide 2. In the system tray, right-click the Real-time Monitor icon and click Emergency Lock, the Real-time Monitor icon changes into a lock . All Internet traffic is stopped. To deactivate the Emergency Lock, on the shortcut menu, clear the check beside Emergency Lock. Note: If the Real-time Monitor is already displayed in the system tray and you try to open the Real-time Monitor, the Real-time Monitor dialog box appears.
Creating Rescue Disks Before creating your rescue disks make sure you have a writing utensil to label the disks. You need at least five disks to create a complete set of rescue disks. If you've already got a set of rescue disks from a previous version of PC-cillin, you should create a new set after installing PC-cillin 2002. Likewise, if you created your rescue disks under Windows 95 and have upgraded to Windows 98, you need to create a new set of rescue disks.
Trend Micro™ PC-cillin™ 2002 Quick Start Guide Note: You cannot make rescue disks on a machine infected with a boot virus. Be sure to clean (or delete) any viruses that have been detected. Cleaning boot viruses Boot sector viruses are especially troublesome (and dangerous) because they occupy a sensitive part of the hard drive, the boot sector, and load into memory whenever the system is started. From memory, they spread easily to any files that are subsequently opened and to floppy disks that are used.
Chapter 5 Handling Viruses With the amount of viruses already “in-the-wild” and the number of viruses created and released, it is very likely you will encounter a virus. This section contains the following topics: • Virus prevention • What happens if a virus is detected • Actions to take if PC-cillin cannot clean the file Virus prevention You can take measures to protect your computer from becoming infected by a virus.
Trend Micro™ PC-cillin™ 2002 Quick Start Guide • Set scheduled scan tasks- Scan tasks are a quick and easy way to perform a variety of scans. Using scan tasks automates routine antivirus maintenance procedures on your desktop and improves antivirus management efficiency and control over antivirus policy. For more information, refer to the online help topic About scan tasks. • Keep informed- Regularly visit the Trend Micro Web site (www.antivirus.com) for the latest virus information and security alerts.
Actions to take if PC-cillin cannot clean the file Backdoor/Trojan-type viruses (Virus name: BKDR_xxx) Because Trojan-type viruses do not infect other files, but rather destroy or steal information from your computer, there is no way to clean the file. The only way to delete a Trojan virus is to delete the file that is hosting it.
Trend Micro™ PC-cillin™ 2002 Quick Start Guide You can now start scanning and cleaning the viruses. Note: If you do not have emergency rescue disks, refer to Creating Rescue Disks on page 4-8. Understanding viruses and Trojans This section contains information about the following topics: • About viruses • About Trojans About viruses Simply put, a computer virus is a program that replicates. To do so, it will need to attach itself to other program files (for example, .exe, .com, .
Chapter 6 Getting Support Trend Micro is committed to providing service and support that exceeds our user’s expectations regardless of their location. This chapter contains information on how to get technical support. Remember, you must register your product to be eligible for support.
Trend Micro™ PC-cillin™ 2002 Quick Start Guide The best way to receive support is to send an email to our highly trained Technical Support staff or visit our Web site. Email: pc-cillin@support.trendmicro.com For other ways to contact PC-cillin Technical Support, check the "Support" section of our Web site at: URL: www.pc-cillin.
Visiting the Technical Support Web site Visit the Trend Micro Technical Support Web site to find answers to your inquiries. The Trend Micro Technical Support Web site contains the latest updated information about our products. To visit the Technical Support Web site: On the PC-cillin menu bar, click Support > Technical Support Home Page. The Technical Support Home Page loads in your browser.
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