Owner's manual

Chapter 4: Troubleshooting
4-4
Video
Q1. How do I get the subtitle to play?
• Ensure that the subtitle le and the movie le are in the same folder.
• Ensure that the subtitle name is the same with the movie le (ex. movie.avi,
movie.srt).
Q2. There is no audio or there is an unstable audio during movie/
video playback
The Media Player supports the most common movie/video le formats.
However, there are almost an innite variety of bit rates and sample rates. If a
le is not displayed on the screen, it most likely uses an unsupported bit rate or
sample rate. Only use les with supported formats, bit rates, and sample rates.
USB storage device
Q1. I cannot nd any of my music, movie, or photo les.
• Ensure that your USB storage device (USB Flash/USB HDD ) is not in
standby mode.
• Ensure that the les are supported le formats and are not damaged.
Q2. The Media Player does not recognize my USB storage device.
Your USB storage device may not be detected because of problems with the
USB hardware driver, USB cable, or longer system response time. Try to re-
plug the USB storage device to the USB port again, replace a new USB cable,
or use another USB storage device.
Remote Control
Q1. The media player remote control is not working.
• Ensure that the batteries are properly inserted.
• The batteries may already be drained out. Replace the batteries with new
ones.
• Ensure that the path between the remote control and the media player is
not blocked.