User Manual

ASUS ASMB11-iKVM
A-3
A.2 Troubleshooting
Problem Solution
The local/central server cannot connect
to the ASMB11-iKVM board
1. Check if the LAN cable is connected
to the LAN port.
2. Make sure that the IP address of
both the remote and local/central
servers are on the same subnet.
(Refer to chapter 2 for details.)
Try “ping xxx.xxx.xxx.xxx” (remote
server IP) on the local/central server
and ensure that a ping response is
received.
3. Check if the IP source is set to
[DHCP]. When set to [DHCP], the
IP address cannot be manually
configured.
All the SEL (System Event Log)
cannot be displayed
The maximum number of SEL events is
3639 events.
The date/time shown in SEL (System
Event Log) screen is incorrect
Refer to the Date & Time section to
check if the time zone is set up correctly.
ASMB11-iKVM has network
connection problems in a firewalled
network environment
Ask your network administrator to add
the following port numbers to the firewall
settings:
623 (IPMI) (TCP & UDP)
443 (HTTPs) (TCP)
443 (iKVM) (TCP)
443 (Virtual CDROM & HD) (TCP)
161 (SNMP) (UDP)
The Java redirection screen cannot be
displayed normally
Click the Refresh Page button to refresh
the redirection screen.
This troubleshooting guide provides answers to some common problems that you may
encounter while installing and/or using ASUS ASMB11-iKVM. These problems require simple
troubleshooting that you can perform by yourself. Contact Technical Support if you encounter
problems not mentioned in this section.
The ASMB Java console only supports the onboard VGA adapter. It may not display properly
if other add-on video cards are used.