Warranty Card

(c) Obsolescence;
(d) Damage (accidental or otherwise) to the Product that does not impact the
Product’s operation and functions, such as without limitation to rust, change
in color, texture or nish, wear and tear, and gradual deterioration;
(e) Damage to the Product caused by war, terrorism, re, accident, natural
disaster, intentional or accidental misuse, abuse, neglect or improper
maintenance, and use under abnormal conditions;
(f ) Damage to the Product caused by improper installation, improper connection
or malfunction of a peripheral device such as printer, optical drive, network
card, or USB device, etc.;
(g) Damage to the Product caused by an external electrical fault or any
accident;
(h) Damage to the Product resulting from use outside of the operation, storage
parameters, or environment detailed in the User’s Manual;
(i ) Damage to the Product caused by third party software or virus(es); or there
is software loss or data loss that may occur during repair or replacement;
(j ) Unusability due to forgotten or lost security passwords;
(k) Unusability of or damage to the Product caused by contamination with
hazardous substances, diseases, vermin, or radiation;
(l ) Fraud, theft, unexplained disappearance, or damages/detrimental
circumstances caused by a willful act of the customer;
6. Limitation of Liability
Except as provided in this warranty and to the maximum extent permitted by
law, ASUS is not responsible for direct, special, incidental or consequential
damages resulting from any breach of warranty or condition, or under any other
legal theory, including but not limited to loss of use; loss of revenue; loss of
actual or anticipated prots (including loss of prots on contracts); loss of the
use of money; loss of anticipated savings; loss of business; loss of opportunity;
loss of goodwill; loss of reputation; loss of, damage to or corruption of data; or
any indirect or consequential loss or damage whatsoever caused including the
replacement of equipment and property, any costs of recovering or reproducing
any data stored on or used with the Product. The foregoing limitation shall not
apply to death or personal injury claims, or any statutory liability for intentional
and gross negligent acts and/or omissions by ASUS. Some jurisdictions do not
allow the exclusion or limitation of incidental or consequential damages; to the
extent such jurisdiction is governing this Warranty the above limitations do not
apply to You.
7. Privacy
It is necessary for ASUS to collect, process, and use Your personal data in
order
to facilitate the requested service; and for this purpose Your personal data may
be transferred to, stores, processed or used by ASUS’ afliated companies
or ASUS’ service providers who may be located in a different country to you.
ASUS committed that all said transfer, storage, process or use of Your personal
data shall be subject to applicable laws on privacy protection and personal data
security and the “ASUS Privacy Policy”. Please access and read the ASUS
Privacy Policy at:
http://www.asus.com/Terms_of_Use_Notice_Privacy_Policy/Privacy_Policy/
2. Software Support
Any software delivered with the Product is provided “as-is”. ASUS does not
guarantee uninterrupted or error-free operation of any software provided with the
Product. This warranty covers the hardware of the Product. ASUS will provide
technical support for the Product’s preinstalled software only when it concerns
the proper functioning of the hardware. For other problems with the software, we
advise You to review the user manuals, the ASUS support web site and/or other
online resources. Third party software may require support from the respective
vendors.
3. Customer responsibility
When using the Product
• Read the user manual rst and use the Product only according to the user
manual.
• Do not leave the Product connected to the power supply once it is fully
charged and not turned on. Some electrical items are not designed to be left
connected to the power supply for extended periods of time.
• Periodically back up your data stored on the Product.
• Keep the original packaging. In case the Product needs to be returned for
repair, original packaging provides a better protection for the Product during
transportation. The original packing may not be returned and You will receive
your repaired Product back in replacement packing.
• Please check the manual and the ASUS support website for troubleshooting
solutions, before contacting the customer service.
• If the Product is designed with the TPM (Trusted Platform Module) function,
keep the embedded security chip pre-boot password in a safe place
(Note:
Due to the design of TPM, it is not possible for ASUS to reset the
embedded security chip pre-boot password. If the password is lost,
the Product can only be repaired by replacing the entire motherboard,
which is not covered under the Warranty.)
When contacting ASUS Customer Service
• Before contacting ASUS technical support, ensure that You have the Product
in front of You and that it is turned on, if feasible. Please also be ready to
provide the Product’s serial number, the model name and proof of purchase.
• Technical support hotline phone number can be found at
http://www.asus.com/support.
• You will be requested by ASUS to perform some of the Product’s
troubleshooting tasks or actions, which may include the following:
• Restoring the Product’s operating system, factory-installed drivers, and
applications to the factory default settings.
• Installing updates, patches or service packs.
• Running diagnostic tools and programs on the Product.
• Allowing the ASUS technical support agent to access the Product with remote
diagnostic tools (when available).
• Performing other reasonable activities requested by ASUS, which will assist
in identifying or resolving the problems.
• If the problem is not solved remotely, you will have to return the Product to
an ASUS Repair Center (this process is called “RMA”). ASUS will issue an
RMA number for Your Product. Please record Your RMA Number for tracking
purposes.
• Describe the problem clearly and completely on the RMA request form.
• Enclose a copy of this completed warranty card and a copy of Your sales
invoice/receipt detailing the purchase of Your Product. (Please note: ASUS
reserves the right to request the original documents.) If You do not provide
the requested documents for warranty validation then the manufacture date
of the Product as recorded by ASUS will be deemed to be the start of the
Warranty Period.
•
Ensure that You have fully backed up all the data stored on Your
Product and removed any personal, confidential, or proprietary
information before any service process is started. ASUS may delete any
data, software, or programs installed on the Product without restoring
them. ASUS shall not be held liable for the permanent loss, damage, or
misuse of your data.
• Pack the Product in safe and stable packaging. The original packaging
may be useful for this purpose. In any case, the packaging should meet the
following requirements:
• Use a rigid box with aps intact
• Remove any labels, hazardous materials indicators, and other previous
shipment markings on the box that are no longer applicable
• Wrap all items separately
• Use adequate cushioning material
• Use strong tape designed for shipping
• Do not use string or paper over-wrap
• Use a single address label that has clear, complete delivery and return
information
• Place a duplicate address label inside the package
• Please do not send in anything but the Product itself unless specically
requested by ASUS. Please remove any accessories as well as any
removable storage devices such as memory cards, discs, ash drives, from
the Product. ASUS shall have no liability for the loss, damage or destruction
of accessories or removable storage devices, unless they are caused by
willful or gross negligent acts by ASUS.
• Remove or provide any password that You assigned to the Product. If access
to the Product is blocked by passwords, then ASUS may not detect and repair
all failures of the Product.
• If the Product is designed with the TPM (Trusted Platform Module) function,
provide the embedded security chip pre-boot password.
• When you want to provide the product to ASUS for service process, please
provide the complete Product back to us. ASUS cannot start any service
process if you only provide single parts disassembled from the Product to
ASUS.
4. RMA methods
If RMA is necessary, you have to deliver your product to the nearest ASUS
Repair Center. ASUS may, in its sole discretion, simplify the service procedure
by offering you to deliver the Product to the retail shop where you bought it or
through a free pick-up and delivery service.
5. Exclusions from this limited Warranty Service
ASUS does not warrant uninterrupted or error-free operation of this Product.
The warranty only covers technical hardware issues during the Warranty Period
and in normal use conditions. It applies to rmware issues but not to any other
software issues or customer induced damages or circumstances such as but not
limited to:
(a) Damage caused to this Product(s) by You or any non-authorized third party.
(b) The serial number of the Product, components or accessories has been
altered, cancelled or removed;
8. Out-of-Warranty cases
Returning the Product to the ASUS Repair Center during the Warranty Period
does not automatically mean that it will be repaired free of charge. Upon
receiving Your Product, ASUS reserves the right to check the validity of Your
Warranty and Your request for Warranty service. If the Warranty Period has
lapsed or if any of the exclusions in clause 5 apply, Your request will be deemed
out of warranty (“OOW”). If Your service request is OOW, a Service Charge List
with an offer for repair will be provided to You, which You may accept or reject.
If You accept the repair we will provide You with an invoice for the repair labor,
spare parts and other costs stated in the Service Charge List. You must pay
the invoice within 4 weeks of the invoice’s date of issue. The repair will only be
completed after the invoice is settled.
9. Abandoned Property
After Your Product has been repaired/replaced, or if You do not agree to the
repair offer, ASUS will return your repaired Product/product replacement via
the agreed RMA method. If You do not pick up Your Product, or if delivery is
not possible at the address provided by You, ASUS will send You a notice at
the address You provided when requesting the service. If You still fail to pick up
the Product within a period of 90 days from sending the notice, ASUS reserves
the right to claim damages from you, including the cost of storage; to dispose
the product in accordance with the applicable laws and regulations; and any
statutory right of lien for unpaid charges.
10. Warranty and Support
This Warranty applies in the country of purchase.
In this Warranty:
• Service procedures may vary by country.
•
Some service and/or spare parts may not be available in all countries.
• Some countries may have fees and restrictions that apply at the time of
service, please visit the ASUS support site at http://www.asus.com/support
for more details.
• Certain countries may require additional documentation, such as proof
ofpurchase or proof of proper importation, prior to performing ASUS Warranty
and Support, please visit the ASUS support site at http://www.asus.com/
support for more details.
To enjoy comprehensive ASUS warranty service, visit ASUS Service Center
website at http://www.asus.com/support/contact-ASUS for detailed locations.
ASUS reserves the right to interpret the provisions in this ASUS Warranty
Information. The information in this warranty card may change without prior
notice.
Please visit the ASUS Support site at http://www.asus.com/support for current
and complete ASUS warranty information.
ASUS Contact Details
This warranty is provided by:
ASUSTeK Computer Inc.
4F, No. 150 Li-Te Road, Peitou,
Taipei 112, Taiwan
Phone: [phone]