Warranty

you do not provide the requested documents for warranty validation then the manufacture date of the
Product as recorded by ASUS will be deemed to be the start of Warranty Period.
• Ensure that you have fully backed up all the data stored on Your Product and removed any personal,
confidential, or proprietary information before any service process is started. You agree that ASUS may
delete any data, software, or programs installed on the Product without restoring them. ASUS shall not
be held liable for the permanent loss, damage, or misuse of your data.
• Pack the Product in safe and stable packaging. The original packaging may be useful for this purpose.
In any case, the packaging should meet the following requirements:
• Use a rigid box with flaps intact
• Remove any labels, hazardous materials indicators, and other previous shipment markings on the box
that are no longer applicable
• Wrap all items separately
• Use adequate cushioning material
• Use strong tape designed for shipping
• Do not use string or paper over-wrap
• Use a single address label that has clear, complete delivery and return information
• Place a duplicate address label inside the package
• Please do not send in anything but the Product itself unless specifically requested by ASUS. Please
remove any accessories as well as any removable storage devices such as memory cards, discs, flash
drives, from the Product. ASUS shall have no liability for the loss, damage or destruction of accessories
or removable storage devices, unless they are caused by willful or gross negligent acts by ASUS.
• Remove or provide any password that You assigned to the Product. If access to the Product is blocked
by passwords, then ASUS may not detect and repair all failures of the Product.
• If the Product is designed with the TPM (Trusted Platform Module) function, provide the embedded
security chip pre-boot password.
5. RMA methods
If RMA is necessary, you have to deliver your product to the nearest ASUS Repair Center. ASUS may, in
its sole discretion, simplify the service procedure by offering you to deliver the Product to the retail shop
where you bought it or through a free pick-up and delivery service.