Warranty

• Periodically back up your data stored on the Product.
• Keep the original packaging. In case the Product needs to be returned for repair, original packaging
provides a better protection for the Product during transportation.
• Please check the manual and the ASUS support website for troubleshooting solutions, before
contacting the customer service.
• If the Product is designed with the TPM (Trusted Platform Module) function, keep the embedded
security chip pre-boot password in a safe place (Note: Due to the design of TPM, it is not possible for
ASUS to reset the embedded security chip pre-boot password. If the password is lost, the Product can
only be repaired by replacing the entire motherboard, which is not covered under the Warranty.)
When contacting ASUS Customer Service
• Before contacting ASUS technical support, ensure that You have the Product in front of You and that it
is turned on, if feasible. Please also be ready to provide the Product’s serial number, the model name
and proof of purchase.
• Technical support hotline phone number can be found at
http://www.asus.com/support.
• You will be requested by ASUS to perform some of the Product’s troubleshooting tasks or actions,
which may include the following:
• Restoring the Product’s operating system, factory-installed drivers, and applications to the factory
default settings.
• Installing updates, patches or service packs.
• Running diagnostic tools and programs on the Product.
• Allowing the ASUS technical support agent to access the Product with remote diagnostic tools (when
available).
• Performing other reasonable activities requested by ASUS, which will assist in identifying or resolving
the problems.
• If the problem is not solved remotely, you will have to return the Product to an ASUS Repair Center
(this process is called “RMA”). ASUS will issue an RMA number for Your Product. Please record Your
RMA Number for tracking purposes.
• Describe the problem clearly and completely on the RMA request form.
• Enclose a copy of this completed warranty card and a copy of Your sales invoice/receipt detailing the
purchase of Your Product. (Please note: ASUS reserves the right to request the original documents.) If