User guide
Viglen Genie Executive pBTX 915 User Guide V1.0
58
Problem Action
Check the power light on the monitor. If this is not lit, then check that the monitor
power ON/OFF switch is in the ON position. Check that the AC power lead at the
rear of the monitor is plugged firmly into the monitor and the power outlet at the
rear of the main system unit.
Main system
unit is OK, but
no display or
incorrect
display on
monitor
If the power light on the monitor is lit and the screen is blank, then test the
following:
e) Turn the contrast and brightness controls on the monitor in case they have
been set to dark.
f) Check that the signal cable at the back of the monitor is plugged into the
socket labelled VGA or at the rear of the main system unit.
g) If some of the colours are missing, check that the pins on the signal cable are
not bent.
h) Check that the video display card is correctly seated in the expansion slot.
Problem Action
If the hard disk cannot be accessed at all, then check the following:
a) Check that the correct hard disk type is entered in the CMOS RAM by
entering the SETUP routine. Refer to the System manual for further
information.
b) Check that the leads to the hard disk and from the IDE controller are plugged
in fully
Try to boot from the floppy drive in drive A: by placing the Windows start-up disk
in drive A and resetting the system. Once your computer has booted up, you
should then try to access the hard disk by entering C: This is done by entering:
C:, now try entering DIR
Unit does not
boot from hard
disk drive C:
If the hard disk can be accessed through MS-DOS (if performing the above point
did not return an error), but will not boot normally - the system files have been
damaged. Back up all of your data, and reinstall you operating system from
scratch.
Problem Action
Check that the correct type of floppy disk is being used. Remember a 1.44MB
Floppy Disk Drive will not read LS-120 disks.
Try another disk…Sometimes floppy disks may get dust or scratched on the
surfaces, damaging them.
Floppy disk
drive does not
read or write
Check in the CMOS SETUP routine that the correct type of drive has been
selected. (Refer to your System manual).