User's Manual

24 ASUS FX Hard Drive User Guide
5. If you are using any other lighting control software, please mention it.
NOTE: Conicts might occur between Aura and other lighting control software. If you are having
problem controlling the lighting of your Aura Sync products, ensure that any other lighting control
softwareanditsbackgroundprocessesareclosed/uninstalledtoavoidconict.
Q3: Why is it that my computer cannot recognize the hard disk?
1. Ensure that your ASUS FX is connected properly to your computer’s USB port.
2. Ensure that the USB driver is installed and working properly.
3. If there is a problem with the USB card or the driver, contact your USB card manufacturer.
Q4: Why is the data transfer rate much slower than normal USB 3.1 Gen 1
connection?
1. Ensure that your ASUS FX is connected properly to your computer’s USB port.
2. Ensure that the USB driver is installed and working properly.
3. If both the USB card and the driver are working properly, your system may not support the USB
3.1 Gen 1. Thus it can only operate at USB 2.0 or lower speed.
Q5: How do I determine whether or not my device supports USB 3.1 Gen 1?
1. USB 3.1 Gen 1 ports are usually blue while USB 2.0 ports are black in color.
2. If you cannot determine the USB type from the port’s appearance, you can dierentiate them by
the transmission speed. The data transmission speed of USB 3.1 Gen 1 can reach up to 5Gbps.
3. Use a USB device identier to identify whether your device supports USB 3.1 Gen 1.