User's Manual

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5.2 Frequently Asked Questions (FAQs)
I cannot access the router GUI using a web browser
• If your computer is wired, check the Ethernet cable connection
and LED status as described in the previous section.
• Ensure that you are using the correct login information. The
default factory login name and password can be found on the
label at the bottom of EBR63. Ensure that the Caps Lock key is
disabled when you enter the login information.
• Delete the cookies and les in
your web browser. For Internet
Explorer, follow these steps:
1. Launch Internet Explorer,
then click Tools > Internet
Options.
2. In the General tab, under
Browsing history, click
Delete…, select Temporary
Internet les and website
les and Cookies and
website data then click
Delete.
NOTES:
• The commands for deleting cookies and les vary with web
browsers.
• Disable proxy server settings, cancel the dial-up connection, and set
the TCP/IP settings to obtain IP addresses automatically. For more
details, refer to Chapter 1 of this user manual.
• Ensure that you use CAT5e or CAT6 ethernet cables.