User's Manual

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5 Troubleshooting5 Troubleshooting
This chapter provides solutions for issues you may encounter
with your access point. If you encounter problems that are not
mentioned in this chapter, visit the ASUS support site at:
https://www.asus.com/support/ for more product information
and contact details of ASUS Technical Support.
5.1 Basic Troubleshooting
If you are having problems with your access point, try these basic
steps in this section before looking for further solutions.
Upgrade Firmware to the latest version.
1. From the navigation panel, go to Settings > Administration >
Firmware Upgrade. Click Check to verify if the latest rmware
is available.
2. If the latest rmware is available, visit the ASUS global website
to download the latest rmware.
3. From the Firmware Upgrade page, click Browse to upload the
rmware le.
4. Click Upload to upgrade the rmware.
Restart your network in the following sequence:
1. Turn o the modem.
2. Unplug the modem.
3. Turn o the access point and computers.
4. Plug in the modem.
5. Turn on the modem and then wait for 2 minutes.
6. Turn on the access point and then wait for 2 minutes.
7. Turn on computers.