User Manual

3. Customer responsibility
When using the Product
• Read the user manual rst and use the Product only according to the user manual.
• Do not leave the Product connected to the power supply once it is fully charged and not
turned on. Some electrical items are not designed to be left connected to the power supply for
extended periods of time.
• Periodically back up your data stored on the Product.
• Keep the original packaging. In case the Product needs to be returned for repair, original
packaging provides a better protection for the Product during transportation.
• Please check the manual and the ASUS support website for troubleshooting solutions, before
contacting the customer service.
When contacting ASUS Customer Service
• Before contacting ASUS technical support, ensure that You have the Product in front of You and
that it is turned on, if feasible. Please also be ready to provide the Product’s serial number, the
model name and proof of purchase.
• You will be requested by ASUS to perform some of the Product’s troubleshooting tasks or
actions, which may include the following:
• Installing updates, patches or service packs.
• Running diagnostic tools and programs on the Product.
• Allowing the ASUS technical support agent to access the Product with remote diagnostic tools
(when available).
• Performing other reasonable activities requested by ASUS, which will assist in identifying or
resolving the problems.
• If the problem is not solved remotely, you will have to return the Product to an ASUS Repair
Center (this process is called “RMA”). ASUS will issue an RMA number for Your Product. Please
record Your RMA Number for tracking purposes.
• Describe the problem clearly and completely on the RMA request form.
• Ensure that You have fully backed up all the data stored on Your Product and removed any
personal, condential, or proprietary information before any service process is started. ASUS
may delete any data, software, or programs installed on the Product without restoring them.
ASUS shall not be held liable for the permanent loss, damage, or misuse of your data.
• Pack the Product in safe and stable packaging. The original packaging may be useful for this
purpose. In any case, the packaging should meet the following requirements:
• Use a rigid box with aps intact
• Remove any labels, hazardous materials indicators, and other previous shipment markings on
the box that are no longer applicable
• Wrap all items separately
• Use adequate cushioning material
3