User Guide
Table Of Contents
- AMD -RAIDXpert2 User Guide
- Contents
- List of Tables
- Revision History
- Preface
- Chapter 1 Safety Precautions
- Chapter 2 Getting Started
- Chapter 3 Arrays, Disks and RAID Levels
- 3.1 Understanding Arrays
- 3.2 RAID Levels
- 3.3 Array States
- 3.4 Creating Arrays: Future Expansion
- 3.5 Expanding Disk Capacity Online: Using OCE (Supported by RAIDXpert2 Plus)
- 3.6 Migrating RAID Levels Online: Using ORLM (Supported by RAIDXpert2 Plus)
- 3.7 Array Tasks: Starting and Stopping Tasks
- 3.8 Understanding Disks
- 3.9 Rescanning Disks for Changes in State
- 3.10 Sparing Options: Disks and Arrays
- 3.11 Dedicated Sparing
- 3.12 Global Sparing
- 3.13 RAID Performance Considerations
- 3.14 RAID Reliability Considerations
- 3.15 Flexibility and Expansion Considerations
- 3.16 Multiple RAID Levels
- 3.17 RAIDABLE Arrays
- Chapter 4 BIOS Configuration Utility
- 4.1 When to Use the AMD-RAID Controller BIOS Configuration Utility
- 4.2 Access the AMD-RAID Controller BIOS Configuration Utility
- 4.3 Understanding the Color Code in the BIOS Configuration Utility
- 4.4 Initialize Disks
- 4.5 Create Arrays
- 4.6 Delete Arrays
- 4.7 Swap Arrays
- 4.8 Manage Spares
- 4.9 View Disk Details
- 4.10 View Array Details
- 4.11 Rescan All Channels
- 4.12 Change the Controller Options
- 4.13 Continue Booting from the BIOS Configuration Utility
- Chapter 5 Software Installation
- 5.1 System Setup Process Overview
- 5.2 Before You Begin
- 5.3 Copying AMD-RAID Drivers to Removable Storage
- 5.4 Pre-installation steps
- 5.5 Installing AMD-RAID drivers
- 5.5.1 Installing AMD-RAID Drivers while Installing Microsoft® Windows®
- 5.5.2 Installing AMD-RAID Drivers While Installing Linux® Operating System
- 5.5.2.1 Installing the AMD-RAID BIOS Drivers During a Red Hat Enterprise Linux® 7.2 64 bit (RHEL) Installation
- 5.5.2.2 Installing the AMD-RAID BIOS Drivers during a Supported Ubuntu Desktop Installation
- 5.5.2.3 Install the AMD-RAID UEFI Drivers during a RHEL 7.2 64 bit Linux® Installation
- 5.5.2.4 Installing the AMD-RAID UEFI Drivers during a Supported Ubuntu Desktop Installation
- 5.6 Installing the AMD RAIDXpert2 Management Suite for Microsoft® Windows®
- 5.7 Installing the AMD RAIDXpert2 Management Suite for Linux®
- 5.8 Installing the AMD RAIDXpert2 Graphical User Interface (GUI)
- Chapter 6 AMD RAIDXpert2 Graphical User Interface (GUI)
- 6.1 Start RAIDXpert2
- 6.2 Password Protection
- 6.3 Help and About Windows®
- 6.4 Reviewing the RAIDXpert2 GUI
- 6.5 Working with Disks
- 6.6 Working with Arrays
- 6.6.1 Create and Format Arrays
- 6.6.2 Name Arrays
- 6.6.3 Transform Arrays (Supported by RAIDXpert2 Plus)
- 6.6.4 Restore (Rebuild) Arrays
- 6.6.5 Prepare to Physically Remove an Array
- 6.6.6 Delete Arrays
- 6.6.7 Change Cache Settings for Arrays
- 6.6.8 Change the Priority Level of a Task
- 6.6.9 Interrupt, Cancel, or Resume a Task
- 6.6.10 Check for Consistency
- 6.6.11 Schedule a Consistency Check
- 6.6.12 Scan an Array in the Background
- 6.6.13 Add or Remove Dedicated Spares
- 6.6.14 Add or Remove Global Spares
- 6.6.15 Hide an Array
- 6.6.16 Secure Erase
- 6.7 Working with Views
- 6.8 Working with Options
- 6.9 Add Space Using a RAIDABLE Array
- Chapter 7 Troubleshooting
- Chapter 8 Software License: EULA
- Chapter 9 rcadm Command Line Interface Tool
- Appendix A rcadm.efi Information
53987 Rev. 3.01 June 2016
AMD-RAIDXpert2 User Guide
Chapter 7
Troubleshooting
87
Chapter 7 Troubleshooting
7.1 Troubleshooting
The chapter discusses four major categories of troubleshooting:
Problems with system startup.
Warning messages that might appear at the Power-On Self-Test (POST) screen.
Problems with arrays.
Problems with disks.
7.2 System Startup Problems
Table 28. The System Does Not Boot
Table 29. The BIOS Configuration Utility Does Not Display
Table 28. The System Does Not Boot
Possible Causes
Corrective Actions
Controller mode is set
incorrectly during system
startup
In the system’s BIOS screen, ensure SATA settings are in RAID
mode.
The system’s boot mode or
boot sequence retry mode
is set incorrectly
In the system’s BIOS screen, ensure that the bootable array is the first
array listed.
If not, use the Swap Two Arrays option to reposition the arrays.
A bootable array is in an
Offline state
Restart the system.
Enter the system’s BIOS screen.
Check the state of the bootable array.
Check for missing or offline disks.
Table 29. The BIOS Configuration Utility Does Not Display
Possible Causes
Corrective Actions
The controller mode is set
incorrectly in the system
BIOS
In the system’s BIOS screen, ensure the SATA settings are correct.