Warranty

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• If the Product is designed with the TPM ( Trusted Platform Module)
function, keep the embedded security chip pre-boot password in a safe
place (Note: Due to the design of TPM, it is not possible for ASUS to
reset the embedded security chip pre-boot password. If the password
is lost, the Product can only be repaired by replacing the entire
motherboard, which is not covered under the Warranty.)
When contacting ASUS Customer Service
• Before contacting ASUS technical support, ensure that You have the
Product in front of You and that it is turned on, if feasible. Please also be
ready to provide the Product’s serial number, the model name and proof
of purchase.
• Technical support hotline phone number can be found at
http://www.asus.com/support.
• You will be requested by ASUS to perform some of the Product’s
troubleshooting tasks or actions, which may include the following:
• Restoring the Product’s operating system, factory-installed drivers, and
applications to the factory default settings.
• Installing updates, patches or service packs.
• Running diagnostic tools and programs on the Product.
• Allowing the ASUS technical support agent to access the Product with
remote diagnostic tools (when available).
• Performing other reasonable activities requested by ASUS, which will
assist in identifying or resolving the problems.
• If the problem is not solved remotely, you will have to return the Product
to an ASUS Repair Center (this process is called “RMA”). ASUS will issue
an RMA number for Your Product. Please record Your RMA Number for
tracking purposes.
• Describe the problem clearly and completely on the RMA request form.
• Enclose a copy of this completed warranty card and a copy of Your sales
invoice/receipt detailing the purchase of Your Product. (Please note: ASUS
reserves the right to request the original documents.) If You do not provide
the requested documents for warranty validation then the manufacture
date of the Product as recorded by ASUS will be deemed to be the start of
Warranty Period.