Troubleshooting guide

SECTION 4

MAINTENANCE

Jams in the Printer

If a jam occurs, STOP the Printer. Some possible causes for jamming are:

1. Feeding more than one piece of media (double-feeding).

2. Damaged media, such as dog-eared (turned down corners).

3. Media that is not stiff enough may not be usable. Media that meets Postal stiffness requirements

for automated feeding is acceptable in the Printer

4. Envelopes caught under the flap of another envelope or stick to one another.

Removing Jammed Media

Clearing a jam depends on where the jam occurred.

Feed Section: Clear by pulling the paper out of the Separators.

Antistatic Brush Assembly: If necessary, remove the Antistatic Brush

Assembly [A] to access jammed material. Unlatch the two latches (one

on either side of the Assembly) and lift the Assembly off the four

mounting pins as shown. Do not bend the brushes! Clear the jam, then

carefully reinstall the Brush Assembly.

CAUTION

DO NOT BEND, PINCH OR CUT THE INK LINES LOCATED

DIRECTLY IN FRONT OF THE BRUSH ASSEMBLY.

NOTE: Make sure Brush Assembly is correctly reinstalled and

aligned before starting to print. Assembly should sit flat on transport area surface.

Print Engine Area: Open the Top

Cover. Release and lift the two latches

[B] (one on each side of the Print

Engine Clamshell) at the same time to

raise the Clamshell [C]. Clear the jam,

then carefully lower and relatch the

Clamshell. Close the Top Cover.

CAUTION

HOLD ONTO BOTH LATCHES WHEN

OPENING AND CLOSING THE PRINT ENGINE

CLAMSHELL TO PREVENT DAMAGE.

DO NOT ALLOW THE CLAMSHELL TO DROP

OR SLAM CLOSED.

TO PREVENT DAMAGE TO THE INK LINES, A

STOP LIMITS RAISING THE CLAMSHELL

MORE THAN 60°.

Misfeeds

Misfeeds can be corrected by readjusting the Sheet Separators to the media or replacing them. See

“Replacing the Sheet Separators” on previous page.

Raise the Print Engine Clamshell

Unlatch the Print Engine Clamshell