Troubleshooting guide

SECTION 4
MAINTENANCE
42
Return Procedure:
1. Verify eligibility for return. Check the page count
printed by this Printhead, if the page total is more than
40,000 pages, the replacement policy does not apply.
NOTE: This is NOT the Printer page count.
Make sure the Printer is powered up and connected via
USB or network.
To check the Printhead Page count, enter one of the
following addresses in your URL search line (depending
on how your printer is connected):
[A] For printers connected via USB:
http://127.0.0.1:8080/view/supplies/printHead
[B] For printers connected via network:
http://type your IP address here/view/supplies/printHead
Print the page to include with your return.
2. Open the Printer Toolbox. Open the
Diagnostics page and click the Print Ink
Channels button.
3. Remove the Printhead Cartridge from the Printer per the Replacement
instructions found in the Operator's Manual.
4. Snap the Printhead back into in the orange plastic protective cover it was
shipped in. IMPORTANT! Make sure all foam pads that came with
the protective cover are installed and in place (two versions shown in
images at right).
5. Reseal the Printhead and Cover in a plastic bag (reuse and reseal the
original packaging if possible).
6. Place the Printhead, Printhead Page Count printout and Ink Channels
printout in a shipping box. Remember to include your company name,
contact information and return address as well.
7. Return to your Astro Machine distributor.
Ink Channels Printout