Troubleshooting guide

SECTION 2

INSTALLING THE PRINTER

Install the Printer Driver

For the Printer software to operate properly check that the computer system meets these minimum

requirements:

 Windows XP, Windows Vista, Windows 7. (Supports 32 and 64 bit systems)

 You must have administrative privileges on the system.

 Microsoft Internet Explorer 6.0 or higher.

 Java version 6 or higher

 USB 2.0 port (ports will be identified as “USB2” or “Enhanced” in the Device Manager.)

 Microsoft .NET Framework 3.5 installed (Even if you have a higher version installed,

version 3.5 must also be installed.)

IMPORTANT: Before installing the Printer software (Toolbox and Driver), you should temporarily

disable all antivirus programs and firewalls. In addition, you must be logged onto the system with full

administrative privileges (admin rights).

NOTE: If installing over USB, do not plug in the USB cable until prompted.

1. Check that Printer is plugged in and turned OFF.

Disconnect the USB connection if you have plugged it

in already. Install the disk supplied with the Printer in

your CD drive. When the AutoPlay Window opens,

click “Run Setup.exe” to start.

2. Install Printer Software. Make sure the computer

system meets the minimum requirements and

you have followed the other instructions listed on

the screen. Click “Install Printer Software”.

3. License Agreement. Read the “Software License

Agreement”. If you agree to the terms, check “I

accept…” then click “Next>”.