Troubleshooting guide

SECTION 4
MAINTENANCE
34
2. Open the Top Cover. Press the Printhead Cover
Release button [1]. The Printer pumps any ink in
the system back into the Tanks. Then the Printhead
Cover pops open [2].
NOTE: You can perform this same function
from your computer by clicking Printhead
Release from the Services tab in Print
Properties or the User Interface screen in the M
Series Toolbox.
CAUTION
DO NOT PRY OR MANUALLY LIFT THE
PRINTHEAD COVER OR THE COVER MAY
BREAK. ONLY OPEN THE COVER USING THE
RELEASE BUTTONS ON THE PRINTER OR
THE PRINTHEAD RELEASE COMMANDS IN
THE SERVICES TAB OR M SERIES TOOLBOX.
3. Make sure the Printhead Cover is fully opened to retract the ink lines. Remove the used Printhead
Cartridge by tilting it toward the ink lines [3], then carefully lifting it out of the Printhead
Compartment.
4. Carefully remove the
Printhead Cartridge
from the foil packaging.
[A] Tear at notch or cut
end with scissors.
[B] Remove the
protective plastic cover.
Hold the Printhead by the
handle and unclip the
cover from the Printhead.
[C] Remove protective
strip from the Printhead
electrical contacts. DO
NOT allow removed strip
to touch the electrical
contacts.
[D] Remove protective
strip from the Printhead
Nozzles. Hold the
Printhead by the handle
with one hand. Pull the
strip tab with the other hand and slowly peel the strip from the
Printhead. DO NOT pull the strip at any angle less than 45° with the Printhead surface. DO
NOT allow removed strip to touch the Printhead Nozzles.
NOTE: Keep foil packaging to store/dispose of old Printhead Cartridge.
IMPORTANT! Pour distilled water into the orange plastic cover you removed in Step 4B and
carefully reinstall the Printhead back into the plastic cover. Set the Printhead aside for 15 to 20
minutes. This rehydrates Printhead and allows easier priming once it is installed in the Printer.