Service manual

SECTION 2
TROUBLE SHOOTING
10
CONDITION PROBLEM SOLUTION
White lines/streaks in a line of
print
Ink cartridge nozzle dirty
Cartridge not properly inserted
Cartridge was hit, shaken, or
dropped
Tap water was used to clean
cartridge and mineral deposits
have blocked the ink chamber
Wrongly directed or forceful
wiping have driven particles into
nozzles
Cartridge low on ink
Tape covering print nozzle or
vent holes
Printhead connections not set
Bad printhead drive card
Clean cartridge
Remove and reinsert cartridge
Replace Cartridge
Replace cartridge
Replace cartridge, Instruct
operator in proper cleaning
method
Replace cartridge
Remove tape
Check that flex circuit
connections are in place
Replace printhead drive card
Smeared ink Carriage too low
Coated paper preventing ink
absorption
High humidity slowing drying
time
Raise Carriage
Use fast-dry ink and/or allow
more time to dry after printing
Use fast-dry ink and/or lower dpi
resolution
Print Placement Problems
CONDITION PROBLEM SOLUTION
Print too close to leading or
trailing edge of media
Size of media not set correctly in
Layout
Bad or dirty sensor
Feed ramp not used properly
Printheads set incorrectly
Check layout in layout for proper
size
Clean or replace sensor
Set feed ramp
Check the location and margins
in layout software. Check that
the piece on the layout screen
looks exactly the way you want
the piece to look. Remember
that there is a 1 5/16” space that
is always blank between Head 4
and 5 and the Head 1, 2, and 3
bank
Print too high or low on the
media
Physical location of printhead
does not match the layout
template
Adjust the paper guides or
printheads. Use the “0”
reference point in the center of
the scale to help you align the
print on the media
Address prints upside down on
media
Layout and/or stock direction
incorrect
Change direction from Normal to
Inverted or Inverted to Normal in
the Properties of the Driver.