Troubleshooting guide

SECTION 5
TROUBLESHOOTING
28
Printer
CONDITION
PROBLEM
SOLUTION
Extra lines; losing data
Database problem
Check data in database program
Improper output (address
information out of order,
miss-feeding, etc.)
Wrong Interface settings
Static electricity
Dirty Media Sensor
Check software and/or database
on PC.
Close AstroJet Control Panel
Software, turn Printer OFF/ON.
Clean Media Sensor.
Media jams
Double feeding
Media is curled or bent
Media is too thin
Adjust Sheet Separators on Feeder.
Uncurl media.
Media must be at least 0.008”.
No communication
Improper cabling/connector
Unit not receiving power
Use proper cable
(see Operator Manual).
Check plug connections, ON/OFF
Switch and Fuse on back panel
(see Operator Manual).
Not printing on media
Media not positioned properly
Adjust Printhead vertically.
Adjust margin setting in
layout software.
Print too light or missing
character dots
Clogged or dirty Printheads
Running out of ink
Purge or clean Cartridges.
Replace Inkjet Cartridges.
Blurry address
Image is not sharp
Printhead gap too high. Adjust
Printhead closer to the media.
Split line of type
Line of type is placed across
two Printheads
Reposition text in layout so it does
not print across two Printheads.
Adjust positioning of the two
Printheads in relation to each other
using Head Alignment Tool in
AstroJet Software Control Panel or
in Properties Window of PCL
version driver.
Uneven split line of type
Some but not all of a line of
type across two Printheads
matches up.
Reposition text in layout so it does
not print across two Printheads.
Check Sheet Separator Adjustment.
Separators should just touch media.
Check that Printhead is set at
proper height. If set too high, it will
cause media to slip as it passes
under the Heads.
WARNING!
DO NOT REMOVE PRINTER’S SIDE COVERS!
HIGH VOLTAGES PRESENT BEHIND COVERS!