Troubleshooting guide

SECTION 3
OPERATING THE PRINTER
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Press Enter to Purge – Purging is useful for clearing Printhead Nozzles when Printer has been sitting
idle for a time. To activate Purge, press ENTER to feed one piece of media. To purge the Printheads
additional times, press ENTER for each additional purge.
NOTE: Printer will only purge one piece each time you press ENTER. For additional purges,
press ENTER again for each subsequent purge.
Clear Batch Counter – Pressing ENTER clears the number in the upper right hand corner of the
display. Resetting the Counter is usually performed at the start of each job. Turning the Printer OFF
does not reset this Counter.
Purge First Piece – Turning the feature ON causes the Printer to send one purge pattern on the first
piece. After the purge is completed the next piece will be have the first record of your database. Once
this is turned ON, it stays ON, even if the Printer is turned OFF.
Address Recovery – In case of a Printer jam, you can recover up to 10 pieces by pressing MENU,
then stepping to the “Address Recovery”. Then press ENTER. “Enter: Recover 1 Piece” appears.
Use the “+” key to select the number of pieces to reprint (1-10) then press ENTER again to start
printing. Once the pieces are printed, press ONLINE, then ENTER to resume printing the job.
Print Enhancement – Pressing “+” or “-” keys brings up this message. Print Enhancement is used
when printing to ensure that the Printhead Nozzles stay open and prevent the loss of descenders on
letters such as “y” or “q” and accent marks that do not appear in every address. Pressing ENTER
turns this function ON or OFF. Function stays activated until the operator changes it again. Turning
the Printer ON and OFF does not affect the setting.
NOTE: Print Enhancement times out after 100 seconds if no media is going through the Printer.
Once media starts printing, it will restart.
Automatic Feed – Turning feature ON causes Printer to start feeding once the job is sent. If ON
LINE key is ON, Printer starts feeding and printing automatically. To press ENTER to start the
printing process, turn this feature OFF. Turning Printer ON or OFF does not affect your selection.
Pause Type: – Allows the Printer to respond to a “break mark” set in the database used in a given job.
The “break mark” marks the end of a series within the database. For example, addresses with the same
postal code or after a set number of entries. There are two “Pause Type:” selections:
Feed Stop – Setting is for standalone desktop units not used in line with other mailing equipment.
Printer stops feeding media for a set amount of time after it “sees” a “break mark”. This allows
time for the operator to pack or separate that set of printed pieces before the next set starts. Use the
“+” or “-” keys to access this feature. Press ENTER to turn this function ON or OFF.
Conveyor Speed Up – This feature is used when the Printer is used in line with other mailing
equipment (conveyors, tabbers, etc.) When this feature is activated, the Printer responds to the
“break mark” by sending a signal to the conveyor to speed up momentarily. This creates an
obvious gap between the end of one set of pieces and the beginning of the next. Use the “+” or “-”
key to access this feature. Press ENTER to turn this function ON or OFF.
Installing New Printheads – The Printer can tell you when a Printhead is running low on ink. To use
this feature, press MENU. Then use “+” or “-” keys to highlight “Enter when head (n) is filled”.
Press ENTER and install a new Cartridge. Repeat for each Cartridge you install. When ENTER is
pressed, display changes to “Head (n) has a new cartridge”. To check ink levels in the Cartridges,
press and hold TEST PRINT until “Service Menu” appears. Use “+” or “-” keys to scroll to
“Service Menu: Ink Levels, 100%100%100%”. This shows how much ink is left in the Cartridge.
NOTE: This feature only works if the Cartridges remain in the original Head where they were
installed. If you swap the Cartridges from one Head to another, ink levels will not be accurate.