User Guide

asTech Duo User Guide
©asTech 2022 V10
22
Frequently Asked Questions
I can’t log into the Duo app on my device.
You must create an asTech Connect login to log into the asTech Duo. If you have not
received an email invitation from asTech to do so, or if your invitation has expired,
contact our Customer Service team at 888-486-1166 to have one sent.
I am locked out of my Duo account.
Go to https://app.astech.com and click the Forgot Password link. This will reset your
password. Once your password is reset you will be able to log in.
My Duo device is not “seeing” my asTech device via Bluetooth.
After ensuring your asTech device is plugged into a vehicle with Key On, Engine Off,
confirm the display shows Waiting on App… . If it does not refer to Switching Modes of
the asTech Device
on page 19 to confirm your device is in the Duo mode. Otherwise,
refer to Confirm asTech Device Firmware Version on page 18 to confirm your asTech
device has the correct firmware version installed.
My asTech Device say “connected and waiting” instead of “waiting on app”
Refer to Switching Modes of the asTech Device on page 19 to confirm your device is in
the Duo mode.
How do I update my asTech Duo App?
Visit the Google Play Store on your Duo device and search for “asTech Duo”. The store
will show if you have the latest version and allow you to update if a newer version is
available.
How do I access the Google Play store?
Tap the Play Store icon on your Duo device. You may need to create a Google account in
order to download and install apps and updates. Otherwise, login using your Google
account (not asTech Duo) user name and password.