User`s guide

CORPORATE
HEADQUARTERS
Assistive Technology, Inc.
333 Elm Street
Dedham, MA 02026 U.S.A.
Toll-free Telephone: [phone]
Local Telephone: [phone]
Fax: [phone]
Hours: 8:30 a.m.–5:30 p.m. (Eastern Time)
E-mail Customer Service:
[e-mail]
E-mail Funding:
[e-mail]
E-mail Technical Support:
[e-mail]
To locate your ATI Regional Sales Consultant
or Authorized Reseller, call 800.793.9227 or
visit www.assistivetech.com
and click Contact Us.
ABOUT OUR COMPANY
This year Assistive Technology, Inc. (ATI) cele-
brates ten years of developing technology solu-
tions for our customers. ATI originated in Boston in
the 1980s as a division of Children’s Hospital, the
country’s leading pediatric institution.
In 1995, ATI was formed to develop, distribute, and
support state-of-the-art products for people with
disabilities. ATI has since released over a dozen
breakthrough products, including AAC devices and
assessment software. Since the 1980s, we have
worked with educators, clinicians, and those with
disabilities to develop innovative user solutions.
As we embark on our second decade, we continue
our dedication and commitment to serve you. As
always, we welcome feedback on our products
and services. It is through your suggestions that
we continue to improve our offerings and meet
your changing needs.
Regional Sales Consultants
Our Regional Sales Consultants support you every
step of the way. They will come to your location to
show you our devices and help you choose the one
that is best for you. After you order a device, they
will teach you how to use it, set up your acces-
sories, and customize the device for your needs.
Experienced and knowledgeable, these individuals
are there to serve you. Each one is a valuable
resource. Get to know yours! To find the consultant
nearest you, see the contact information at the left.
Funding Assistance
We can help you with funding for your ATI devices.
Many sources are available, including Medicare,
Medicaid, private health insurance, school systems,
foundations, and grants. Our Mercury SGD,
MiniMerc SGD, LinkPLUS, LinkCLASSIC, and L
★
E
★
O
devices, as well as the LightWRITER, are Medicare-
approved Speech Generating Devices (SGD). Please
contact us and we’ll guide you through the funding
process. Visit our Web site for our Funding Packet.
Customer Service
We want you to be 100% satisfied with our
products and services. If you have questions
about any of our products before or after your
purchase, call our knowledgeable Customer
Service representatives at 800.793.9227. We
will cheerfully assist you through the ordering
process and service your diverse needs.
Developing a continuing relationship with you is
important to us, and we hope you’ll find that we
exceed your expectations.
Technical Support
If you need assistance using any of our products,
please feel free to contact our Technical Support
team. You may find answers to some of your ques-
tions on our Web site, and many technical issues
can be resolved quickly over the telephone or by
e-mail. In the event that your device needs to come
back to us for repair, please call us to obtain a Return
Authorization (RA) number. This ensures that we can
track your repair and provide you with prompt
service. Because we know you depend on your
device, we handle repairs as quickly as possible.
Satisfaction Guaranteed!
We want you to be completely satisfied with your
purchase. If one of our products does not suit
your needs and is in “like-new” condition, you
may return it within 30 days for a refund, credit,
or exchange. All ATI products come with a One-
year All-Inclusive warranty.
How to Order
You can place your order directly with ATI by
phone, fax, or mail, or through one of our Regional
Sales Consultants or ATI Authorized Resellers. Our
products are also available for online purchase at
our secure Web site. For returns, exchanges, or
credits, please call us at 800.793.9227 to obtain
a Return Authorization number.
Web Site
Our Web site, www.assistivetech.com, offers you
a wealth of information. Here are some highlights:
3 Our 30-page ATI Funding Packet
3 User Guides for all our devices
3 ATI software to update your device
3 Device rental and preview contracts
3 Free ATI eNews subscription sign-up
3 Stages articles and documents that correlate
Stages skills to each state’s curriculum standards
3 A database of over 400 software titles for
learners with special needs
3 A secure online store
PRODUCT CATALOG 2005-2006
Assistive Technology, Inc. 1.800.793.9227 www.assistivetech.com