Technical information

ManualsBrandsAspire ManualsComputer equipment5739 Series

Aspire 5739 Series

Service Guide

PRINTED IN TAIWAN

Service guide files and updates are available

on the ACER/CSD web; for more information,

please refer to http://csd.acer.com.tw

Summary of content (230 pages)

PAGE 1
Aspire 5739 Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.
PAGE 2
Revision History Please refer to the table below for the updates made to this service guide.
PAGE 3
Copyright Copyright © 2009 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated. Disclaimer The information in this guide is subject to change without notice.
PAGE 4
Conventions The following conventions are used in this manual: IV SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions. CAUTION Gives precautionary measures to avoid possible hardware or software problems. IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures.
PAGE 5
Preface Before using this information and the product it supports, please read the following general information. 1. This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability).
PAGE 6
VI
PAGE 7
Table of Contents System Specifications 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1 System Block Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Your Acer Notebook tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
PAGE 8
Table of Contents Main Unit Disassembly Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62 Removing the Hinge Covers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63 Removing the Switch Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63 Removing the Power Save Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66 Removing the Power Switch Board . . . . . . . . . . . . . . . . . .
PAGE 9
Table of Contents Troubleshooting 133 Common Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .133 Power On Issue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134 No Display Issue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .136 Random Loss of BIOS Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138 LCD Failure . . . .
PAGE 10
Table of Contents X
PAGE 11
Chapter 1 System Specifications Features Below is a brief summary of the computer’s many features: NOTE: Items marked with * denote only selected models.
PAGE 12
Audio • Dolby®-optimized surround sound system with two built-in stereo speakers • True 5.1-channel surround sound output • High-definition audio support • S/PDIF (Sony/Philips Digital Interface) support for digital speakers • Acer PureZone technology with two built-in stereo microphones • MS-Sound compatible Communication • Acer Video Conference, featuring: • Integrated Acer Crystal Eye webcam* • Acer PureZone technology • WLAN: Intel® Wireless WiFi Link 5100/5300* • WPAN: Bluetooth® 2.
PAGE 13
• USB 2.
PAGE 14
System Block Diagram LM95245 Thermal Sensor PENRYN 479 uFCPGA Fan Driver FSB BOM Option Table Description EXT VGA SPECIAL FOR EXT/INT VGA * CH7318 HDMI Level Shifter X'TAL 14.318MHz CLOCK GENERATOR DNI Dual Channel DDR III 800/1066 MHZ DDRIII-SODIMM1 DDRIII-SODIMM2 HDMI Con. FSB CANTIGA NB EXT_HDMI PCI-E x16 EXT_CRT MXM 3 EXT_LVDS INT_CRT INT_LVDS DMI CRT Con.
PAGE 15
Your Acer Notebook tour Following is a description of the functions and features available with this model. Front View Item Description 1. No. Acer Crystal Eye webcam Web camera for video communication (only for certain models). 2. Microphone Internal Microphone for sound recording 3. Display screen Also called Liquid-Crystal Display (LCD), displays computer output (Configuration may vary by models). 4. Power button Turns the computer on and off. 5.
PAGE 16
No. Item Description Keyboard For entering data into your computer. 8. Touchpad Touch-sensitive pointing device which functions like a computer mouse. 9. Power Indicates the computer's power status. Battery Indicates the computer's battery status. 1. Charging: The light shows amber when the battery is charging. 2. Fully charged: The light shows blue when in AC mode. 10. Click buttons (left, center* and right) The left and right buttons function like the left and right mouse buttons.
PAGE 17
Hot Keys The computer employs hotkeys or key combinations to access most of the computer's controls like screen brightness and volume output. To activate hotkeys, press and hold the key before pressing the other key in the hotkey combination. Hotkey Icon Function Description + System Properties Display the System Properties dialog box. + Bluetooth Enables/disables the Bluetooth function. (only for certain models) + Sleep Puts the computer in Sleep mode.
PAGE 18
Rear View No. Icon Item Description 1 Tuba The dedicated Tuba CineBass subwoofer pumps out earthshaking movie-house audio. 2 Ventilation slots Allows the computer to stay cool, even after prolonged use. Left View No. 8 Icon Item Description 1 DC-In jack Connects to an AC adapter. 2 Ethernet (RJ-45) port Connects to an Ethernet 10/100/1000-based network. 3 External display (VGA) port Connects to a display device (e.g. external monitor, LCD projector).
PAGE 19
Right View No. Icon Item Description 1 USB 2.0 port Connect to USB 2.0 devices (e.g. USB mouse, USB camera). 2 Optical drive Internal optical drive; accepts CDs or DVDs. 3 Optical disk access indicator Lights up when the optical drive is active. 4 Optical drive eject button Ejects the optical disk from the drive. 5 Emergency eject hole Ejects the optical drive tray when the computer is turned off.
PAGE 20
Bottom View No. 10 Icon Item Description 1 Battery bay Houses the computer's battery pack. 2 Battery lock Locks the battery in position. 3 Hard disk bay Houses the computer's hard disk (secured with screws). 4 Memory compartment Houses the computer's main memory. 5 Battery release latch Releases the battery for removal.
PAGE 21
Touchpad Basics (with fingerprint reader) The following items show you how to use the touchpad with Acer Bio-Protection fingerprint reader: • Move your finger across the touchpad (1) to move the cursor. • Press the left (2) and right (4) buttons located beneath the touchpad to perform selection and execution functions. These two buttons are similar to the left and right buttons on a mouse. Tapping on the touchpad is the same as clicking the left button.
PAGE 22
Using the Keyboard The keyboard has full-sized keys and an embedded numeric keypad, separate cursor, lock, Windows, function and special keys. Lock Keys and embedded numeric keypad The keyboard has three lock keys which you can toggle on and off. Lock key Description Caps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase. Num Lock + When Num Lock is on, the embedded keypad is in numeric mode.
PAGE 23
Windows Keys The keyboard has two keys that perform Windows-specific functions. Key Description Windows key Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu.
PAGE 24
Special Key You can locate the Euro symbol and the US dollar sign at the upper-center and/or bottom-right of your keyboard. The Euro symbol 1. Open a text editor or word processor. 2. Hold and then press the <5> key at the upper-center of the keyboard. NOTE: Note: Some fonts and software do not support the Euro symbol. Please refer to www.microsoft.com/ typography/faq/faq12.htm for more information. The US dollar sign 1. Open a text editor or word processor. 2.
PAGE 25
Using the System Utilities Acer Bio-Protection (only for certain models) Acer Bio-Protection Fingerprint Solution is a multi-purpose fingerprint software package integrated with the Microsoft Windows operating system.
PAGE 26
Double (vertical), Triple (primary at left), Triple (primary at right), or Quad Acer Gridvista is dual-display compatible, allowing two displays to be partitioned independently. Acer Gridvista is dual-display compatible, allowing two displays to be partitioned independently. AcerGridVista is simple to set up: 1. Run Acer GridVista and select your preferred screen configuration for each display from the task bar. 2. Drag and drop each window into the appropriate grid. 3.
PAGE 27
Hardware Specifications and Configurations Processor Item Specification CPU Type INTEL Penryn processor on 45-nanometer process technology Core Logic • Dual-core processor for mobile with enhanced performance • Supports Intel® architecture with IntelR Wide Dynamic Execution • Supports L1 cache-to-cache (C2C) transfer • On-die, primary 32-kB instruction cache and 32-kB write-back data cache in each core • The Penryn processor in XE, SV and LV have an On-die, up to 6-MB secondlevel shared cache
PAGE 28
Processor # CPU Speed Bus Speed Cores Mfg Tech Cache Size Package T9550 2.66G 2 1066 45 nm 6M FCBGA T9600 2.8G 2 1066 45 nm 6M FCBGA T9800 2.93G 2 1066 45 nm 6M FCBGA Power Acer P/N System Board North / South Bridge Item Core logic Specifications • Intel® ICH9M I/O controller.
PAGE 29
System Memory Item Specifications Memory Controller Built-in Memory Size 0MB (no on-board memory) DIMM socket number 2 Supports Memory size per socket 2GB Support maximum memory size 4GB Support DIMM type DDR II SDRAM Support DIMM Speed 667/800MHz Support DIMM voltage +1.8V Support DIMM package 200-pin VGA Memory 64/128/256MB Memory module combinations You can install memory modules in any combinations as long as they match the above specifications.
PAGE 30
Hard Disk Drive Interface Item Specifications Vendor & Model Name Hitachi HTS545050B9A300 Hitachi HTS545032B9A300 Capacity (MB) 500 320 Bytes per sector Data heads Hitachi HTS545025B9A300 Hitachi HTS545016B9A300 250 160 2 2 1 1 512 4 3 2 2 Drive Format Disks Spindle speed (RPM) 5400 Performance Specifications Buffer size 8MB Interface SATA Internal transfer rate (Mbits/sec, max) 3GB/s maximum I/O data transfer rate (Mbytes/sec max) 875 Mbits/s maximum 845 Mbits/s maximum DC
PAGE 31
Item Specifications Vendor & Model Name Toshiba MK1655GSX Toshiba MK2555GSX Toshiba MK3255GSX Toshiba MK5055GSX Capacity (MB) 160 250 320 500 Bytes per sector 512 512 512 512 Data heads 2 2 4 4 1 1 2 2 Drive Format Disks Spindle speed (RPM) 5400 Performance Specifications Buffer size 8MB Interface SATA Internal transfer rate (Mbits/sec, max) 363 ~ 952 typical I/O data transfer rate (Mbytes/sec max) 300 DC Power Requirements Voltage 5V ±5% Item Specifications Vendor &
PAGE 32
Optical Disk Drive Item Specification Vendor PANASONIC PLDS SONY TOSHIBA TS Model UJ880A DS-8A3S AD-7580S TS-L633B Type Super-Multi Super-Multi Super-Multi Super-Multi Performance Specification Transfer rate (MB/sec) 10.
PAGE 33
Item Specification Input Voltage 3.3V ±0.3V Typical Power Consumption (watt) 5W (max.) Weight 375g (max.) Physical Size (mm) 324.0(H) x 192.5(V) x 5.2(D) Electrical Interface LVDS Support Color 262,144 Viewing Angle (degree) Horizontal Vertical Temperature Range (°C) Operating Storage (shipping) Chapter 1 CR => 10 Min. Typ.
PAGE 34
VGA Graphic Controller Item Specification Type AMD M92XT Manufacturing Tech.
PAGE 35
Finger Print Reader Item Specification Type Authentec AES1610 Power 3.0V – 3.6V single supply Detection Matrix • 128 x 8 pixels @ 500 ppi • 6.5mm x 0.41mm array size • Advanced security • Next generation anti-spoofing protection • Fast Finger Motion Capture • TPM v1.
PAGE 36
26 Chapter 1
PAGE 37
Chapter 2 System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup. Please also refer to Chapter 4 Troubleshooting if a problem arises.
PAGE 38
Information The Information screen displays a summary of your computer hardware information. Information Main Security Phoenix SecureCore(tm) Setup Utility Boot Exit CPU Type CPU Speed Intel(R) Core(TM)2 Duo CPU 2100MHz IDE0 Model Name: IDE0 Serial Number: ATAPI Model Name: System BIOS Version: VGA BIOS Version: Serial Number: Asset Tag Number: Product Name: Manufacturer Name: UUID: WDC WD3200BEVT-22ZCT0 WD-WXEZ08P30288 Optiarc DVD RW AD-7580S V0.3207C nVidia 62.98.61.00.
PAGE 39
Main The Main screen allows the user to set the system time and date as well as enable and disable boot option and recovery.
PAGE 40
Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. Information Main Security Phoenix SecureCore(tm) Setup Utility Boot Exit Item Specific Help Supervisor Password Is: User Password Is: HDD Password Is: Clear Clear Clear Supervisor Password controls access to the setup utility.
PAGE 41
Setting a Password Follow these steps as you set the user or the supervisor password: 1. Use the ↑ and ↓ keys to highlight the Set Supervisor Password parameter and press the Enter key. The Set Supervisor Password box appears: Set Supervisor Password Enter New Password Confirm New Password [ [ ] ] 2. Type a password in the “Enter New Password” field. The password length can not exceeds 8 alphanumeric characters (A-Z, a-z, 0-9, not case sensitive). Retype the password in the “Confirm New Password” field.
PAGE 42
Changing a Password 1. Use the ↑ and ↓ keys to highlight the Set Supervisor Password parameter and press the Enter key. The Set Password box appears. Set Supervisor Password Enter Current Password Enter New Password Confirm New Password [ [ [ ] ] ] 2. Type the current password in the Enter Current Password field and press Enter. 3. Type a password in the Enter New Password field. Retype the password in the Confirm New Password field. 4. Press Enter.
PAGE 43
Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes USB drives, the onboard hard disk drive and the DVD drive in the module bay. Information Main Phoenix SecureCore(tm) Setup Utility Security Boot Exit Item Specific Help Boot priority order: 1. IDE0 : WDC WD3200BEVT-22ZCT0-(S1) 2. IDE CD : Optiarc DVD RW AD-7580S 3. PCI LAN: Atheros Boot Agent 4. USB HDD : 5. USB CDROM : 6. USB FDC : 7.
PAGE 44
Exit The Exit screen allows you to save or discard any changes you made and quit the BIOS Utility. Information Main Phoenix SecureCore(tm) Setup Utility Security Boot Exit Item Specific Help Exit Saving Changes Exit Discarding Changes Load Setup Defaults Discard Changes Save Changes F1 Help ESC Exit Select Item Select Menu Exit System Setup and save your changes to CMOS.
PAGE 45
BIOS Flash Utility The BIOS flash memory update is required for the following conditions: • New versions of system programs • New features or options • Restore a BIOS when it becomes corrupted. Use the Flash16 utility to update the system BIOS flash ROM. NOTE: Do not install memory-related drivers (XMS, EMS, DPMI) when you use the Flash16 Utility. NOTE: Please use the AC adaptor power supply when you run the flashit utility.
PAGE 46
WinFlash Utility Perform the following steps to use the WinFlash Utility: 1. The flash utility is stored on the hard drive and is based on BIOS V.3208. 2. THe BIOS flash package includes the following files: • ZK6_3208.WPH is the BIOS rom • WinPhlash1.6.8.8 is the BIOS windows flash tool 3. Execute " WinPhlash1.6.8.8" to update the BIOS, then choose " ZK6_3208.WPH " to continue. NOTE: If the AC adapter is not plugged in the following message appears. Plug the AC source in and run the program again. 4.
PAGE 47
6. Please wait while the BIOS is overwritten. 7. The system will auto restart after upgraded BIOS complete. DOS Flash Utility 1. Press F2 while booting to enter the setup menu. 2. Select "Boot Menu" to change boot priority order, for example, Press F6 to set item 4: USB HDD: USB 2.0 Flash Drive to priority 1. NOTE: Please use a USB KEY, USB HDD, DVD-RW, or HDD that can boot into DOS mode.
PAGE 48
3. Execute the "BIOS.BAT" batch file to update BIOS 4. The image file automatically loads as shown below.
PAGE 49
5. A " CAUTION : Please Do Not Remove AC Power Source." message displays 6. The BIOS updates as shown below.
PAGE 50
Remove HDD/BIOS Password Utilities To reset a hard drive or BIOS password you require an additional PC. The utilities run on a DOS prompt on the second machine. This section provides instructions on how to remove a HDD password. If you enter the wrong hard drive password three times, the system reports the following error code: To reset the HDD password, run HDD_PW.EXE on a second machine as follows: 1. At a command prompt, type hdd_pw 15494 0 2. Type 2. 3.
PAGE 51
Removing BIOS Passwords: If you key in the wrong Supervisor Password three times, System Disabled displays on the screen as below. To reset the BIOS password, run BIOS_PW.EXE on a second machine as follows: 1. At a command prompt, type bios_pw 14452 0. 2. Select one string from the list.
PAGE 52
3. Reboot the system and type the selected string (in this example qjjg9vy or 07yqmjd etc.) for the BIOS user password. Cleaning BIOS Passwords To clear the password, perform the following steps: 1. From a DOS prompt, Execute clnpwd.exe 2. Press 1 or 2 to clean the desired password shown on the screen. The onscreen message determines whether the function is successful or not.
PAGE 53
Miscellaneous Utilities Using Boot Sequence Selector Boot Sequence Selector allows the boot order to be changed without accessing the BIOS. To use Boot Sequence Selector, perform the following steps: 1. Enter into DOS. 2. Execute BS.exe to display the usage screen. 3. Select the desired boot sequence by entering the corresponding sequence, for example, enter BS2 to change the boot sequence to HDD|CD ROM|LAN|Floppy.
PAGE 54
Example 1: Read DMI Information from Memory Input: dmitools /r Output: Manufacturer (Type1, Offset04h): Acer Product Name (Type1, Offset05h): one xxxxx Serial Number (Type1, Offset07h): 01234567890123456789 UUID String (Type1, Offset08h): xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx Asset Tag (Type3, Offset04h): Acer Asstag Example 2: Write Product Name to EEPROM Input: dmitools /wp Acer Example 3: Write Serial Number to EEPROM Input: dmitools /ws 01234567890123456789 Example 4: Write UUID to EEPROM Input: dmito
PAGE 55
Chapter 3 45
PAGE 56
46 Chapter 3
PAGE 57
Chapter 3 Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. Disassembly Requirements To disassemble the computer, you need the following tools: • Wrist grounding strap and conductive mat for preventing electrostatic discharge • Flat screwdriver • Philips screwdriver • Plastic flat screwdriver • Plastic tweezers NOTE: The screws for the different components vary in size.
PAGE 58
General Information Pre-disassembly Instructions Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3. Place the system on a flat, stable surface. 4. Remove the battery pack.
PAGE 59
External Module Disassembly Process External Modules Disassembly Flowchart The flowchart below gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the main board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
PAGE 60
2. Slide the battery lock/unlock latch to the unlock position. 3. Slide and hold the battery release latch to the release position (1), then lift out the battery pack from the main unit (2). 2 1 Removing the SD dummy card 1. Push the SD dummy card all the way in to eject it.
PAGE 61
2. Pull it out from the slot. Removing the Lower Cover 1. See “Removing the Battery Pack” on page 49. 2. See “Removing the SD dummy card” on page 50. 3. Loosen the six captive screws in the cover as shown. 4. Carefully open the Lower Cover.
PAGE 62
Removing the WLAN Module NOTE: Systems are configured with two or three WAN antenna cables. The following procedure shows three antenna cables. The grey antenna cable is optional and may not appear in your system. 1. See “Removing the Lower Cover” on page 51. 2. Disconnect the three antenna cables. 3. Remove the single securing screw.
PAGE 63
4. Remove the WLAN module as shown. Removing the DIMM Modules 1. See “Removing the Lower Cover” on page 51. 2. Push out the release latches on both sides of the DIMM socket to release the DIMM module. 3. Remove the DIMM module. 4. Repeat steps 2 and 3 for the second DIMM module.
PAGE 64
Removing the Hard Disk Drive Module 1. See “Removing the Lower Cover” on page 51. 2. Remove the single screw securing the hard disk bracket to the Lower Cover. 3. Hold the Pull Tab and slide the HDD away from the connector. 4. Pull the HDD up as shown to remove. NOTE: To prevent damage to the HDD, avoid pressing down on it or placing heavy objects on top of it.
PAGE 65
5. Remove the two screws (two each side) securing the HDD to the carrier. Step HDD Carrier Size M3*3 Quantity Screw Type 2 6. Lift the HDD carrier to remove. Removing the Optical Disk Drive Module 1. See “Removing the Hard Disk Drive Module” on page 54.
PAGE 66
2. Remove the screw securing the ODD module. Step ODD Module Size M2.5*6 Quantity Screw Type 1 3. Insert a pen or other narrow plastic object as shown and push the ODD Module out of the bay.
PAGE 67
4. Remove the two screws securing the ODD bracket and remove the ODD bracket from the optical disk drive module. Step ODD Bracket Size M2*3 Quantity Screw Type 2 5. Press down on the locking catch to release the ODD cover and remove. Removing the TV Tuner 1. See “Removing the Lower Cover” on page 51.
PAGE 68
2. Disconnect the antenna cable. 3. Remove the single securing screw. Step TV Tuner Module Size M2*3 Quantity Screw Type 1 4. Remove the TV Tuner module as shown.
PAGE 69
Removing the Graphics Card 1. See “Removing the Lower Cover” on page 51. 2. Remove the four screws securing the graphics card to the thermal unit underneath. The graphics card pops up. 3. Remove the MXM card from the slot. Removing the RTC Battery 1. See “Removing the Lower Cover” on page 51. 2. Remove the RTC battery from the mainboard.
PAGE 70
Removing the CPU 1. See “Removing the Graphics Card” on page 59. NOTE: With the graphics card removed, the GPU thermal pads are exposed. Do not allow any object to come into contact with the thermal pads as their performance will be seriously degraded if they are damaged. Replace the thermal pads if any object comes into contact with them. 2. Unscrew the three securing screws of the CPU heat sink in the indicated order: 3, 2, 1. 1. 1 1. 2 1. 3 3.
PAGE 71
5. Clean the thermal pad off of the heat sink. Scrape the thermal pad off with a plastic implement and then use alcohol and a microfiber cloth to remove any residue from the heat sink. 6. Lift the CPU clear of the socket by grasping from the corners and carefully ease the CPU out from under the heat sink. WARNING:Take care to prevent the pins from becoming bent while removing the CPU.
PAGE 72
Main Unit Disassembly Process Main Unit Disassembly Flowchart Remove External Modules before proceeding Remove Hinge Covers Remove Switch Cover Remove Keyboard Remove Power Saving Board Remove Power Board Remove LCD Module Upper Cover Remove Fingerprint Reader Remove eKey Board Remove Upper Cover Lower Cover Remove Media Board Remove USB Board Remove Modem Module Remove TouchPad Bracket Remove Bluetooth Module Remove Mainboard Remove RJ-11 Port Remove Thermal Module Screw List Step Quan
PAGE 73
Step Screw Quantity Part No. Modem Module M2*3 2 86.AD302.001 BT Module M2.5*3 1 86.AD302.002 Mainboard M2.5*3 1 86.AD302.002 Thermal Module M2.5*5*3.2 4 86.AD302.006 Removing the Hinge Covers 1. See “Removing the Battery Pack” on page 49. 2. Remove the two screw caps and screws from the Hinge Covers. Step Hinge Covers Size M2.5*4 Quantity Screw Type 2 3. Slide the covers off the hinges in the direction of the arrows.
PAGE 74
2. See “Removing the Hinge Covers” on page 63. 3. Locate and remove the six securing screws on the bottom of the computer. Step Size Quantity Switch Cover (red callout) M2.5*6 6 Switch Cover (cyan callout) M2.5*4 2 Screw Type 4. Turn the computer over and open the LCD module to expose the Switch Cover. IMPORTANT:The LCD module does not fully extend. Damage will occur if you attempt to extend the LCD module beyond the manufacturer’s design. 5.
PAGE 75
6. Using both hands, lift both sides of the rear edge of the Switch Cover upward as shown. 7. Place the switch board on the keyboard. 8. Disconnect the function board from the main unit by lifting the FFC lock and removing the FFC as shown.
PAGE 76
9. Disconnect the power board from the main unit by lifting the FFC lock and removing the FFC as shown. Removing the Power Save Board 1. See “Removing the LCD Module” on page 68. 2. Disconnect the Power Save Board from the Function Board by lifting the FFC lock and removing the FFC as shown. 3. Remove the two screws securing the Power Save Board to the Switch Cover as shown. Step Switch Cover (red callout) 66 Size M2.
PAGE 77
4. Remove the Power Save Board from the Switch Cover. Removing the Power Switch Board 1. See “Removing the LCD Module” on page 68. 2. Remove the three screws securing the Power Save Board to the Switch Cover as shown. Step Switch Cover (red callout) Size M2.5*4 Quantity Screw Type 3 3. Remove the power board by sliding it out from the securing tab as shown. Removing the Keyboard 1. See “Removing the Switch Cover” on page 63. 2.
PAGE 78
IMPORTANT:The keyboard is still attached to the Mainboard FFC - do not pull on the keyboard. 3. Lay the keyboard face down on the touchpad. 4. Unlock the connector and pull the FFC to remove it from the Mainboard. 5. Remove the keyboard from the chassis. Removing the LCD Module 1. See “Removing the WLAN Module” on page 52. 2. See “Removing the Keyboard” on page 67.
PAGE 79
3. Turn the computer over. Remove the two securing screws as shown. Step LCD Module Chapter 3 Size M2.
PAGE 80
4. Starting at the LCD module, completely remove the Antenna cable from the cable channel. 5. Rest the computer on its side with the LCD Module open and push the Antenna cable through the chassis as shown.
PAGE 81
6. Disconnect the LCD cables from the Mainboard and remove the cable from the cable channel as shown. 7. Remove the two securing screws from the left LCD hinge. Step LCD Module Chapter 3 Size M2.
PAGE 82
8. Remove the two securing screws from the right LCD hinge. Step LCD Module Size M2.5*5 Quantity Screw Type 2 9. Carefully remove the LCD Module from the chassis. Removing the Upper Base 1. See “Removing the LCD Module” on page 68.
PAGE 83
2. Turn the computer over. Remove the nine screws on the bottom panel. Step Upper Cover Size M2.5*6 Quantity Screw Type 9 3. Turn the computer over. Remove the 13 securing screws on the top panel. Step Upper Cover (red callout) Chapter 3 Size M2.
PAGE 84
4. Turn the computer over and disconnect the four cables from the mainboard. A D C 74 B Unlock the connector and disconnect A as shown. Unlock the connector and disconnect B as shown. Unlock the connector and disconnect C as shown. Unlock the connector and disconnect D as shown.
PAGE 85
WARNING:Care must be taken when removing the Upper Base from the Lower Base to prevent damage or stress to the surface. 5. Ease the lower casing outward to clear the securing clips and pry apart the upper left side as shown, and lift the rear edge of the Upper Base upward. 6. Ease the lower casing outward to clear the securing clips and pry apart the right side as shown. Lift the rear edge of the Upper Base upward. 7. Completely remove the Upper Base from the Lower Base.
PAGE 86
2. Lift the FFC locking latch, as shown, to disengage the cable and disconnect the main board FFC. 3. Open the FFC locking latch as shown and remove the FFC. 4. Remove the three securing screws on the bracket.
PAGE 87
5. Pull the fingerprint reader out from under the securing brackets as shown. Removing the Multifunction Board 1. See “Removing the Upper Base” on page 72. 2. Open the FFC locking latch and remove the FFC from the Mainboard.
PAGE 88
3. Remove the single securing screw from the Multifunction board. Step Multifunction Board Size M2.5*3 Quantity Screw Type 1 4. Lift the Multifunction Board clear of the casing. Removing the Modem Module 1. Remove the Upper Base. See “Removing the Upper Base” on page 72.
PAGE 89
2. Remove the two screws securing the Modem to the Mainboard. Step Modem Module Size M2*3 Quantity Screw Type 2 3. Lift the Modem Module clear of the Mainboard as shown. IMPORTANT:The back of the modem board is plugged into the mainboard. Be sure to lift straight up - do not twist the board or damage may result. 4. Turn the module over and disconnect the Modem cable. Remove the module from the casing.
PAGE 90
Removing the Bluetooth Module 1. See “Removing the Upper Base” on page 72. 2. Grasp the cable as shown and pull to disconnect from the Bluetooth module. 3. Lift the bluetooth board from the adhesive securing it to the Lower Cover. Removing the Mainboard 1. See “Removing the Upper Base” on page 72. 2. Disconnect the FFC connecting to the Multifunction board. 3. See “Removing the Modem Module” on page 78.
PAGE 91
4. Disconnect the cable to the Bluetooth board. 5. Disconnect the Speaker wires. 6. Grasp the RJ-11 cable and remove it from the Mainboard as shown.
PAGE 92
7. Remove the single securing screw. Step Mainboard Size M2.5*3 Quantity Screw Type 1 8. Lift the mainboard right side first to remove from the base. Removing the Thermal Module 1. See “Removing the Mainboard” on page 80. 2. Turn the Mainboard over and place on a clean surface.
PAGE 93
3. Hold the fan cable connector and lift to disconnect from the mainboard. 4. Loosen the three captive screws from the Thermal Module CPU heat sink in reverse numerical order, from 3 to 1. 3 2 1 5. Remove the four screws from the Thermal Module. Step CPU Thermal Module Chapter 3 Size M2.
PAGE 94
WARNING:To prevent damage to the Thermal Module or the CPU, hold and lift the Thermal Module by lifting both ends up and away at the same time. 6. Hold the module on both sides and lift it clear of the Mainboard. IMPORTANT:If the replacement Thermal Module does not include the thermal protection pads shown below, reuse the original thermal protection pad with the new Thermal Module.
PAGE 95
2. Turn the CPU socket latch 180 degrees counterclockwise to the Unlock position. 3. Lift the CPU clear of the socket. Removing the Speaker Modules 1. See “Removing the Mainboard” on page 80.
PAGE 96
2. Remove the three securing screws from the Speaker Modules. Step Speaker Module Size M2.5*2 x 6mm flat head Quantity Screw Type 3 3. Pull the subwoofer module up from the rubber dampers on the securing tabs as shown. IMPORTANT:Do not lift the subwoofer out from the edges as contact with the speakers can damage the unit. 4. Lift the subwoofer away from the lower base as shown.
PAGE 97
5. Lift the speaker module away from the lower base as shown 6. Remove the speaker wire from the channel as shown.
PAGE 98
LCD Module Disassembly Process LCD Module Disassembly Flowchart Remove LED Panel from Main Unit before proceeding Remove LED Bezel Remove Camera Module Remove LED Panel Remove LED FPC Cable Remove LED Brackets Remove Antenna Remove MIC Module Screw List Step Screw Quantity LCD Bezel M2.5*5 Camera Module M2.5*3 1 86.AD302.002 LCD Panel M2.5*5 2 86.AD302.003 M2.5*3 1 86.AD302.002 M2*3 6 86.AD302.001 LCD Brackets 6 Part No. 86.AD302.003 Removing the LCD Bezel 1.
PAGE 99
2. Remove the six screw caps and screws as shown. Step LCD Bezel Size M2.5*5 Quantity Screw Type 6 3. Starting at the centre of the top edge, pry the inside of the bezel away from the screen. Work round the edges to pry the bezel away from the screen as shown. 4. Lift the bezel away from the panel and place it face down above the panel as shown.
PAGE 100
IMPORTANT:The microphone cable still connects the bezel to the panel, take care not to pull the bezel away from the panel. 5. Disconnect the microphone cable from the panel assembly. Removing the Camera Module 1. See “Removing the LCD Bezel” on page 88. 2. Disconnect the camera from the camera cable. 3. Lift the Camera Module out fo the assembly. The Camera Module is secured in place with adhesive.
PAGE 101
Removing the LCD Panel 1. See “Removing the Camera Module” on page 90. 2. Remove the two securing screws from the LCD hinges and the single LCD grounding screw. Step Size Quantity LCD Panel (red callout) M2.5*5 2 LCD Panel (green callout) M2.
PAGE 102
3. Lift the LCD Panel out of the casing as shown. Removing the LCD Brackets and FPC Cable 1. See “Removing the LCD Panel” on page 91. 2. Remove the four securing screws (two on each side) from the LCD Panel brackets. 2 Step LCD Brackets Size Quantity M2*3 Screw Type 4 3. Turn the LCD Panel over on a clean surface. 4. Remove the cable from the panel as shown (2).
PAGE 103
5. Lift the cable as shown to detach the adhesive. 6. Grip the adhesive strip covering the LCD cable connector and pull it back (1). 7. Remove the LCD brackets by pulling them away from the LCD Panel. Removing the Antennas 1. See “Removing the LCD Panel” on page 91. 2. Remove the screws holding the antennas in place. 3. Remove the strips holding the antenna cables in place. Ensure the cables are free from obstructions.
PAGE 104
4. Remove the adhesive strips securing the left and right antennas to the LCD module and lift the antennas clear. 5. Remove the antenna cables and assembly from the LCD module.
PAGE 105
LCD Module Reassembly Procedure Replacing the Antennas 1. Replace the right Antenna in the LCD Cover as shown and secure it in place with the tape. 2. Replace the left Antenna in the LCD Cover as shown and secure it in place with the tape 3. Run the cables under the adhesive strips. 4. Insert the left antenna cable into the guides at the bottom of the LCD cover. 5. Replace the screws to secure the antennas in place.
PAGE 106
Replacing the LCD Panel 1. Align the LCD brackets with the six screw holes (three on each side) on the LCD Panel as shown. 2. Replace the six securing screws in numeric order, from 1 to 3. 3. Turn the panel over. Insert the LCD Panel cable 4. Run the LCD cable as shown and press down into the LCD Panel as shown (1). Secure the cable along the length of the cable to secure it in place. by replacing the securing strip (2). 2 1 5. Insert the LCD panel into the casing back edge first 6.
PAGE 107
7. Ensure the WIFI Antenna Cables pass under the the bracket as shown. 8. Replace the four screws to secure the panel within the LCD module. IMPORTANT:When replacing the screws in the LCD brackets (red callout) do not use the screw holes marked with ‘X’. These slots are reserved for the Bezel securing screws. Replacing the Camera Module 1. Place the Camera Module into the assembly so the pins are aligned. Press down to secure the Camera Module in place with adhesive. 2.
PAGE 108
Replacing the LCD Bezel 1. Place the Bezel on the casing bottom edge first 2. Press down the sides of the bezel, working toward and press in the areas marked to snap it into place. the top edge. 3. Press down the top edge to complete the process. IMPORTANT:Ensure there are no gaps between the LCD Cover and the Bezel. 4. Replace the six securing screws and screw caps on the LCD bezel. IMPORTANT:Four of the screw caps are rubber pads. Be sure to replace them along the top edge of the LCD panel.
PAGE 109
Main Module Reassembly Procedure Replacing the Speaker Modules 5. Place the speaker module into the lower base as shown 6. Push the subwoofer module onto the securing tabs as shown. IMPORTANT:Do not hold the subwoofer by the edges as contact with the speakers can damage the unit.
PAGE 110
7. Replace the three screws to secure the Speaker Modules. Step Speaker Module Size M2.5*2 x 6mm flat head Quantity Screw Type 3 8. Replace the speaker wire into the channel as shown. Replacing the CPU (Alternate Procedure) IMPORTANT:The CPU has a Pin1 locator that must be positioned corresponding to the marker on the CPU socket NOTE: Only use this procedure if you removed the thermal unit according to the instuctions given in “Removing the CPU (Alternate Procedure)” on page 84.
PAGE 111
The following thermal compounds are approved for use: • Eapus XR-PE 1. Remove all traces of thermal grease or pad adhesive from the Thermal Module using a lint-free cloth or cotton swab and Isopropyl Alcohol, Acetone, or other approved cleaning agent. 2. Apply a small amount of thermal grease or the supplied thermal pad to the centre of the heat sink. There is no need to spread grease manually, the force used during the installation of the Thermal Module is sufficient. 3. Place the CPU into the socket.
PAGE 112
2. Apply a small amount of thermal grease or the supplied thermal pad to the center of the heat sink and the indicated locations for the Graphics card. If using Thermal Grease, there is no need to spread it manually, the force used during the installation of the Thermal Module is sufficient WARNING:To prevent damage to the Thermal Module or the CPU, place the Thermal Module onto the mainboard with both hands. 3. Hold the module on both sides and place it onto the Mainboard. 4.
PAGE 113
5. Fasten the three captive screws to the Thermal Module CPU heat sink in numerical order, from 1 to 3. 2 3 1 6. Connect the fan cable to the mainboard. Replacing the Mainboard 1. Lift the mainboard right side first to remove from the base.
PAGE 114
2. Replace the single securing screw. Step Mainboard Size M2.5*3 Quantity Screw Type 1 3. Grasp the RJ-11 cable and insert it into the Mainboard as shown. 4. Connect the Speaker wires.
PAGE 115
5. Connect the cable to the Bluetooth board. 6. Connect the FFC connecting to the Multifunction board. Replacing the Bluetooth Board 1. Place the bluetooth board onto the adhesive to secure it to the Lower Cover. Take care to align the mounting pin.
PAGE 116
2. Connect the cable to the Bluetooth module.
PAGE 117
Replacing the Modem Module 1. Connect the modem cable as shown. 2. Replace the Modem Module on the Mainboard. 3. Align the screw sockets and replace the two screws.
PAGE 118
Replacing the Multifunction Board 1. Insert the Multifunction Board into the casing, ensuring that the USB Port is accessible through the case. 2. Run the cable along the casing and insert it into the FFC connector. 3. Lock the connector and press down on the FFC cable to secure it on the casing. 4. Ensure the locating pins is correctly seated and replace the single securing screw.
PAGE 119
Replacing the Finger Print Reader 1. Replace the Finger Print Reader in the Upper Cover, making sure the tabs align with the slots in the upper cover. 2. Replace the three securing screws 3. Replace the Touchpad FFC. 4. Replace the Mainboard FFC. Replacing the Upper Cover WARNING:Care must be taken when replacing the Upper Cover to prevent damage or stress to the surface. 5. Ease the lower casing outward to clear the securing clips and pry apart the right side as shown.
PAGE 120
6. Starting with the sides, press down all around the perimeter of the cover to secure it in place.
PAGE 121
7. Reconnect the four FFC cables to the mainboard. A D C B Connect A as shown and lock the connector. Connect B as shown and lock the connector. Connect C as shown and lock the connector. Connect D as shown and lock the connector.
PAGE 122
8. Replace the 13 securing screws on the top panel. Step Upper Cover (red callout) Size M2.5*6 Quantity Screw Type 13 9. Turn the computer over. Replace the nine screws on the bottom panel. Step Upper Cover 112 Size M2.
PAGE 123
Replacing the LCD Module 10. Carefully place the LCD Module into the chassis, making sure to align the mounting pins on the LCD brackets with the well son the Lower Cover. 11. Replace the two securing screws for the left LCD hinge. Step LCD Module Chapter 3 Size M2.
PAGE 124
12. Replace the two securing screws for the right LCD hinge. Step LCD Module Size M2.5*5 Quantity Screw Type 2 13. Connect the LCD cable to the Mainboard and insert the cable into the cable channel as shown. 14. Rest the computer on its side with the LCD Module open and push the Antenna cable through the chassis as shown.
PAGE 125
15. Starting from the LCD module, insert the Antenna cable into the cable channels as shown. Note how the cable hooks onto the cable chennel in the speaker module, then is adhired to the pin on the Kensington Lock before passing into the cabel channel on the upper cover 16. Close the lid, turn the computer over, and replace the two screws to secure the LCD panel as shown. Step LCD Module Chapter 3 Size M2.
PAGE 126
Replacing the Keyboard 1. Place the Keyboard on the Upper Cover, face up and reconnect the FFC cable to the Mainboard. 2. Insert the Keyboard, front edge first, into the Upper Cover as shown. Ensure that the six tabs are correctly seated. 3. Press down both sides of the keyboard to secure it in place. Replacing the Power Switch Board 1. Insert the the Power Board into the Switch Cover by sliding it under the securing tab as shown.
PAGE 127
2. Replace the three screws to secure the Power Save Board to the Switch Cover as shown. Step Switch Cover (red callout) Size M2.5*4 Quantity Screw Type 3 Replacing the Power Save Board 3. Replace the two screws to secure the Power Save Board to the Switch Cover as shown. Step Switch Cover (red callout) Chapter 3 Size M2.
PAGE 128
4. Connect the Power Save Board to the Function Board by inserting the FFC and closing the FFC lock as shown. Replacing the Switch Cover CAUTION: Using tools to remove the Switch Cover may cause damage to the outer casing. It is recommended that only fingers are used to remove the Switch Cover. 1. See “Removing the Battery Pack” on page 49. 2. See “Removing the Hinge Covers” on page 63. 3. Place the switch board on the keyboard. 4.
PAGE 129
5. Connect the function board to the main unit by inserting the FFC and closing the FFC lock as shown. 6. Using both hands, rotate the Switch Cover into place, making sure the pins in the lower left and right corners are under the upper cover. IMPORTANT:Make sure that the six tabs along the keyboard edge are on top of the keyboard and hold it in place. 7. Push the switch cover into place. 8. Close the LCD module and turn the computer over.
PAGE 130
9. Replace the six screws on the bottom of the computer. Step Size Quantity Switch Cover (red callout) M2.5*6 6 Switch Cover (cyan callout) M2.5*4 2 Screw Type Replacing the Hinge Covers IMPORTANT:The left and right Hinge Covers are shaped differently and marked L and R on the inside. Ensure that the correct cover is used during reassembly. 1. Align the Hinge Covers screw hole side up and slide them onto the hinge assemblies.
PAGE 131
2. Replace the two securing screws and caps. Step Hinge Covers Chapter 3 Size M2.
PAGE 132
External Unit Reassembly Process Replacing the CPU IMPORTANT:The CPU has a Pin1 locator that must be positioned corresponding to the marker on the CPU socket The following thermal pads are approved for use: • • • Silmore GP50 Honeywell Jet Motor 7762 The following thermal compounds are approved for use: • Eapus XR-PE 1. Raise the heat sink and hold it in a raised posotion. 2.
PAGE 133
6. Lower the heat sink into place. 7. Tighten the three screws of the CPU heat sink in the indicated order: 1, 2, 3. 1. 1 1. 2 1. 3 Replacing the RTC Battery 1. Insert the RTC battery into the socket in the mainboard.
PAGE 134
• Jet Motor 7762 The following thermal compounds are approved for use: • Eapus XR-PE 2. Remove all traces of thermal grease or pad adhesive from the heat sink using a lint-free cloth or cotton swab and Isopropyl Alcohol, Acetone, or other approved cleaning agent. 3. Apply a small amount of thermal grease or the supplied thermal pads to the locations indicated below. There is no need to spread grease manually, the force used during the installation of the Thermal Module is sufficient. 4.
PAGE 135
Replacing the ODD Module 1. Align the ODD Bezel as shown and press it into place. 2. Align the ODD Bracket as shown and replace the securing screws. 3. Push the ODD Module into the chassis as shown until the bezel is flush with the casing. Chapter 3 4. Replace the securing screw.
PAGE 136
Replacing the Hard Disk Drive Module 1. Place the HDD carrier on the HDD. 2. Replace the two securing screws. 3. Place the HDD Module in the HDD bay as shown and slide it in the direction of the arrow to connect the interface. 4. Replace the single screw to secure the hard disk bracket to the Lower Cover. Replacing the DIMM Modules NOTE: To replace DIMM Module 2, first remove DIMM Module 1.
PAGE 137
shown. 1. Insert the DIMM Module flush with the connector and press down to lock in place.
PAGE 138
Replacing the WLAN Module 1. Insert the WLAN board into the WLAN socket. 2. Replace the single screw to secure the module. 3. Connect the three antenna cables to the module. NOTE: The White cable goes to the upper terminal (TR 1), the black cable to the lower terminal (TR 2), and the grey cable to the middle terminal (TR 3). Step WLAN Module Size M2*3 Quantity Screw Type 1 Replacing the TV Tuner 1. Insert the TV Tuner module as shown.
PAGE 139
2. Connect the antenna cable. 3. replace the single securing screw.
PAGE 140
Replacing the Lower Cover 1. Replace the Lower Cover, inserting the tabs on the bottom edge first, as shown. 2. Tighten the six captive screws in the cover as shown. Replacing the SD Card Dummy Tray 1. Insert the SD Card and push into the slot until flush with the chassis cover.
PAGE 141
Replacing the Battery 1. Slide and hold the battery release latch to the release position (1), then insert the battery and press down (2). 2. Slide the battery lock/unlock latch to the lock position.
PAGE 142
132 Chapter 3
PAGE 143
Chapter 4 Troubleshooting Common Problems Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as much detail as possible. 2. Verify the symptoms by attempting to re-create the failure by running the diagnostic test or by repeating the same operation. 3.
PAGE 144
Power On Issue If the system doesn’t power on, perform the following actions one at a time to correct the problem.
PAGE 145
Computer Shutsdown Intermittently If the system powers off at intervals, perform the following actions one at a time to correct the problem. 1. Check the power cable is properly connected to the computer and the electrical outlet. 2. Remove any extension cables between the computer and the outlet. 3. Remove any surge protectors between the computer and the electrical outlet. Plug the computer directly into a known good electrical outlet. 4.
PAGE 146
No Display Issue If the Display doesn’t work, perform the following actions one at a time to correct the problem.
PAGE 147
No POST or Video If the POST or video doesn’t display, perform the following actions one at a time to correct the problem. 1. Make sure that the internal display is selected. On this notebook model, switching between the internal display and the external display is done by pressing Fn+F5. Reference Product pages for specific model procedures. 2.
PAGE 148
Abnormal Video Display If video displays abnormally, perform the following actions one at a time to correct the problem. 1. Reboot the computer. 2. If permanent vertical/horizontal lines or dark spots display in the same location, the LCD is faulty and should be replaced. See “Disassembly Process” on page 48. 3. If extensive pixel damage is present (different colored spots in the same locations on the screen), the LCD is faulty and should be replaced. See “Disassembly Process” on page 48. 4.
PAGE 149
LCD Failure If the LCD fails, perform the following actions one at a time to correct the problem. Do not replace a nondefective FRUs: Built-In Keyboard Failure If the built-in Keyboard fails, perform the following actions one at a time to correct the problem.
PAGE 150
Touchpad Failure If the Touchpad doesn’t work, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Internal Speaker Failure If the internal Speakers fail, perform the following actions one at a time to correct the problem.
PAGE 151
Sound Problems If sound problems are experienced, perform the following actions one at a time to correct the problem. 1. Reboot the computer. 2. Navigate to Start´ Control Panel´ System and Maintenance´ System´ Device Manager. Check the Device Manager to determine that: • The device is properly installed. • There are no red Xs or yellow exclamation marks. • There are no device conflicts. • No hardware is listed under Other Devices. 3.
PAGE 152
Internal Microphone Failure If the internal Microphone fails, perform the following actions one at a time to correct the problem.
PAGE 153
Microphone Problems If internal or external Microphones do no operate correctly, perform the following actions one at a time to correct the problem. 1. Check that the microphone is enabled. Navigate to Start´ Control Panel´ Hardware and Sound´ Sound and select the Recording tab. 2. Right-click on the Recording tab and select Show Disabled Devices (clear by default). 3. The microphone appears on the Recording tab. 4. Right-click on the microphone and select Enable. 5.
PAGE 154
HDD Not Operating Correctly If the HDD does not operate correctly, perform the following actions one at a time to correct the problem. 1. Disconnect all external devices. 2. Run a complete virus scan using up-to-date software to ensure the computer is virus free. 3. Run the Windows Vista Startup Repair Utility: a. insert the Windows Vista Operating System DVD in the ODD and restart the computer. b. When prompted, press any key to start to the operating system DVD. c.
PAGE 155
ODD Failure If the ODD fails, perform the following actions one at a time to correct the problem.
PAGE 156
ODD Not Operating Correctly If the ODD exhibits any of the following symptoms it may be faulty: • Audio CDs do not play when loaded • DVDs do not play when loaded • Blank discs do not burn correctly • DVD or CD play breaks up or jumps • Optical drive not found or not active: • Not shown in My Computer or the BIOS setup • LED does not flash when the computer starts up • The tray does not eject • Access failure screen displays • The ODD is noisy Perform the following general solutions one a
PAGE 157
d. Select the region suitable for the media inserted in the drive. Discs Do Not Burn Properly If discs can not be burned, perform the following actions one at a time to correct the problem. 1. Ensure that the default drive is record enabled: a. Navigate to Start´ Computer and right-click the writable ODD icon. Click Properties. b. Select the Recording tab. In the Desktop disc recording panel, select the writable ODD from the drop down list. c. Click OK. 2.
PAGE 158
If the ODD works properly with alternate discs, the original disc is probably defective and should be replaced. 3. Turn off the power and remove the cover to inspect the connections to the ODD. See “Disassembly Process” on page 48. a. Check for broken connectors on the drive, motherboard, and cables. b. Check for bent or broken pins on the drive, motherboard, and cable connections. c. Try an alternate cable, if available. If the drive works with the new cable, the original cable should be replaced. 4.
PAGE 159
USB Failure (Rightside) If the rightside USB port fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Modem Function Failure If the internal Modem fails, perform the following actions one at a time to correct the problem.
PAGE 160
Wireless Function Failure If the WLAN/WiMAX fails, perform the following actions one at a time to correct the problem.
PAGE 161
EasyTouch Button Failure If the Acer EasyTouch buttons fail, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Start OK Check Function/B to MB connection NG Reconnect the Function/B to MB FFC cable OK Check Function/B and FFC NG Swap the Function Board Swap Mainboard Media Board Failure If the Media Board fails, perform the following actions one at a time to correct the problem.
PAGE 162
Fingerprint Reader Failure If the Fingerprint Reader fails, perform the following actions one at a time to correct the problem. Do not replace a non-defective FRUs: Thermal Unit Failure If the Thermal Unit fails, perform the following actions one at a time to correct the problem.
PAGE 163
External Mouse Failure If an external Mouse fails, perform the following actions one at a time to correct the problem. 1. Try an alternative mouse. 2. If the mouse uses a wireless connection, insert new batteries and confirm there is a good connection. See the mouse user manual. 3. If the mouse uses a USB connection, try an alternate USB port. 4. Try an alternative program to verify mouse operation. Reinstall the program experiencing mouse failure. 5. Restart the computer. 6.
PAGE 164
Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: 1. Run the advanced diagnostic test for the system board in loop mode at least 10 times. 2. If no error is detected, do not replace any FRU. 3.
PAGE 165
POST Codes Tables These tables describe the POST codes and descriptions during the POST. Sec: NO_EVICTION_MODE_DEBUG EQU 1 (CommonPlatform\sec\Ia32\SecCore.inc) Code 0xC2 Description MTRR setup 0xC3 Enable cache 0xC4 Establish cache tags 0xC5 Enter NEM, Place the BSP in No Fill mode, set CR0.CD = 1, CR0.NW = 0 0xCF Cache Init Finished Memory: DEBUG_BIOS equ 1 (Chipset\Alviso\MemoryInitAsm\IA32\IMEMORY.
PAGE 166
Code 156 Description 0x26 Program the receive enable reference timing control register Program the DLL Timing Control Registers, RCOMP settings 0x27 Enable DRAM Channel I/O Buffers 0x28 Enable all clocks on populated rows 0x29 Perform JEDEC memory initialization for all memory rows 0x30 Perform steps required after memory init 0x31 Program DRAM throttling and throttling event registers 0x32 Setup DRAM control register for normal operation and enable 0x33 Enable RCOMP 0x34 Clear DRAM init
PAGE 167
BDS & Specific action: Code Description 0x00 Report the legacy boot is happening 0x12 Wake up the Aps 0x13 Initialize SMM Private Data and relocate BSP SMBASE 0x21 PC init begin at the stage1 0x27 Report every memory range do the hard ware ECC init 0x28 Report status code of every memory range 0x50 Get the root bridge handle 0x51 Notify pci bus driver starts to program the resource 0x58 Reset the host controller 0x5A IdeBus begin initialization 0x79 Report that the remote terminal is
PAGE 168
Each PEIM entry point used in 80_PORT Code Description 0x00 0x01 PEI_EVENT_LOG 0xA1 PEI_OEM_SERVICE 0xA2 PEI_SIO_INIT 0xA3 PEI_MONO_STATUS_CODE 0xA4 PEI_CPU_IO_PCI_CFG 0x06 PEI_CPU_IO 0x07 PEI_PCI_CFG 0xA5 PEI_CPU_PEIM 0xA6 PEI_PLATFORM_STAGE1 0xA7 PEI_VARIABLE 0xA8 PEI_SB_INIT 0x0C PEI_CAPSULE 0xAA PEI_PLATFORM_STAGE2 0xAC PEI_SB_SMBUS_ARP_DISABLED 0x0F PEI_HOST_TO_SYSTEM 0x40 PEI_MEMORY_INIT 0x41 PEI_S3_RESUME 0xAD PEI_CLOCK_GEN 0xAB PEI_OP_PRESENCE 0xAE PEI_FIND_F
PAGE 169
Code Description 0xC2 MONOTONIC_COUNTER 0xC3 WATCH_DOG_TIMER 0xC4 SECURITY_STUB 0xC5 DXE_CPU_IO 0xC6 CF9_RESET 0xC7 PC_RTC 0xC8 STATUS_CODE 0xC9 VARIABLE EMU_VARIABLE 0xD9 DXE_CHIPSET_INIT 0x45 DXE_ALERT_FORMAT 0xD6 PCI_HOST_BRIDGE 0xD7 PCI_EXPRESS 0xD5 DXE_SB_INIT 0xDA IDE_CONTROLLER 0xDB SATA_CONTROLLER 0xDD SB_SM_BUS 0xE7 ISA_ACPI_DRIVER 0xE8 ISA_BUS 0xE9 ISA_SERIAL 0xED BUS_PCI_UNDI 0xEC PCI_BUS 0xF6 BOOT_PRIORITY 0xF7 FVB_SERVICE 0xF8 ACPI_PLATFORM 0xFB
PAGE 170
Code 160 Description 0x8F LEGACY_INTERRUPT 0x70 BIOS_KEYBOARD 0x71 BIOS_VEDIO 0x72 MONITER_KEY 0x73 LEGACY_BIOS 0x75 LEGACY_BIOS_PLATFORM 0x76 PCI_PLATFORM 0x6C ISA_FLOOPY 0x6D PS2_MOUSE 0x6E USB_BOT 0x6F USB_CBI0 0x74 USB_MOUSE 0xFA SETUP_UTILITY 0x90 FW_BLOCK_SERVICE 0x78 SMM_USB_LEGACY 0x86 GRAPHICS_CONSOLE 0x87 TERMINAL 0x8A DATA_HUB_STD_ERR 0x7C FAT 0x7D PARTITION 0x7E ENGLISH 0x7F FRENCH 0x9E HII_DATABASE 0x9F OEM_SETUP_BROWSER 0x8C OEM_BADGING_SUPPO
PAGE 171
Code Description 0xB0 JAPANESE 0xB1 DXE_UNICODE_COLLACTION Each SmmDriver entry point used in 80_PORT Code Description 0xD4 SMM_ACCESS 0xDE SMM_CONTROL 0xCC SMM_BASE 0xD2 SMM_RUNTIME 0xDF SB_SMM_DISPATCH 0xD0 SMM_THUNK 0xCA SMM_ACPI_SW_CHILD 0xFE SMM_PLATFORM 0xD8 SMM_GMCH_MBI 0x90 SMM_FW_BLOCK_SERVICE 0x91 SMM_VARIABLE 0x92 SMM_IHISI 0x93 SMM_INT15_MICROCODE 0x94 SMM_PNP 0x95 SMM_INIT_PPM 0xD3 SMM_OEM_SERVICE Chapter 3 161
PAGE 172
162 Chapter 3
PAGE 173
Chapter 5 Jumper and Connector Locations Top View CN3 LCD wire CN2 Int. SPK. Conn. CN5 K/B FFC conn. CN1 Power board Conn. PU3 Charge PWM IC U2 LAN control IC PU5 CPU core PWM IC PU2 Video PWM IC CN4 MMB Con. Y2 14.318mhz X’tal. CN6 Touch Pad Conn. U9 eSATA I lever shift IC U11 Acer ID ROM U10 USB power switch U13 EC (KBC) U12 Clock generator IC U14 System BIOS Y4 32.768khz X’tal. SW2 Touch Pad Switch CN9 BT wire conn. CN8 Modem Card Con.
PAGE 174
Bottom View U22 LAN transformer IC PJ1 PWR Jack conn. CN20 MXM card Conn. CN12 LAN Conn U25 CPU socket PU7 +1.05V PWM CN14 Battery Conn CN15 FAN Conn CN13 CRT Conn U24 HDMI lever shift IC CN12 HDMI Conn. CN16 Mini card Conn CN19 eSATA Cponn. CN18 HDD Conn CN21 USB Conn. U27 Thermal protection IC CN23 USB Conn. CN22 RTC Socket U26 NB CN26 Line in Conn. U29 SB CN28 EXT Mic Conn.
PAGE 175
Clearing Password Check and BIOS Recovery This section provide you the standard operating procedures of clearing password and BIOS recovery for Aspire 5739. Aspire 5739 provides one Hardware Open Gap on main board for clearing password check, and one Hotkey for enabling BIOS Recovery.
PAGE 176
7. Restart system. Press F2 key to enter BIOS Setup menu. If there is no Password request, the BIOS Password has been successfully cleared. Otherwise, please follow the steps and try again. NOTE: The steps are only for clearing BIOS Password (Supervisor Password and User Password).
PAGE 177
BIOS Recovery by Crisis Disk BIOS Recovery Boot Block: BIOS Recovery Boot Block is a special block of BIOS. It is used to boot up the system with minimum BIOS initialization. Users can enable this feature to restore the BIOS firmware to a successful one once the previous BIOS flashing process failed. BIOS Recovery Hotkey: The system provides a function hotkey: Fn+Esc, for enable BIOS Recovery process when system is powered on during BIOS POST.
PAGE 178
168 Chapter 3
PAGE 179
Chapter 6 FRU (Field Replaceable Unit) List This chapter gives you the FRU (Field Replaceable Unit) listing in global configurations of the Aspire 5739. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). Please note that WHEN ORDERING FRU PARTS, you should check the most up-to-date information available on your regional web or channel. For whatever reasons a part number change is made, it will not be noted on the printed Service Guide.
PAGE 180
Aspire 5739 Exploded Diagrams Main Module 1 2 3 4 7 5 6 Item 170 Description Part No. Item Description Part No. 1 Subwoofer 23.PDS07.001 5 FP Reader FFC 50.PDS07.007 2 Speaker 23.PDS07.002 6 FP Reader 55.PDS07.004 3 Lower Cover 60.PDP07.001 7 TP FFC 50.PDS07.006 4 Upper Cover 60.PDS07.
PAGE 181
Aspire 5739 FRU List Category Description ACER P/N Adapter Adapter DELTA 65W 19V 1.7x5.5x11 Yellow ADP-65JH DB A, LV5 LED LF AP.06501.026 Adapter DELTA 90W 19V 1.7x5.5x11 Blue ADP-90CD DB A, LV5 LED LF AP.09001.027 Adapter LITE-ON 90W 19V 1.7x5.5x11 Blue PA-1900-34AR, LV5 LED LF AP.09003.021 Adapter HIPRO 90W 19V 1.7x5.5x11 Blue HP-A0904A3 B1LF, LV5 LED LF AP.0900A.005 Adapter LITE-ON 65W 19V 1.7x5.5x11 Yellow PA-1650-22AC LV5 LED LF AP.06503.024 Adapter HIPRO 65W 19V 1.7x5.
PAGE 182
Category Description ACER P/N DVB-T Mini-card TT-1260DA w/DiBCOM DIB7070P+DiB0700C rev.D TU.23100.015 Foxconn VGA Card AMD M92XT DDRII 512M 500MHz 64*16 MXM 3.0 Type A w/ Hynix H5PS1G63EFR-20L VG.M920H.001 Foxconn VGA Card AMD M92XT DDRII 512M 500MHz 64*16 MXM 3.0 Type A w/ Samsung K4N1G164QE-HC20 VG.M920H.002 MSI VGA Card nVidia N10PGE1 DDRII 1024M 500MHz 64*16 MXM 3.0 Type A w/ Hynix H5PS1G63EFR-20L VG.10P06.002 MSI VGA Card nVidia N10PGE1 DDRII 1024M 500MHz 64*16 MXM 3.
PAGE 183
Category Description ACER P/N BLUETOOTH CABLE 50.PDS07.001 FFC CABLE - USB/B TO MB 50.PDS07.002 FFC CABLE - POWER/B TO MB 50.PDS07.003 FFC CABLE - BATTERY/B TO MB 50.PDS07.004 FFC CABLE - MMB TO MB IN MIDDLE COVER 50.PDS07.005 FFC CABLE - TP TO TP/B IN UPPER CASE 50.PDS07.006 FFC CABLE - TP/B TO MB IN UPPER CASE 50.PDS07.007 Case/Cover/Bracket Assembly MIDDLE COVER W/MMB, FFC Chapter 3 42.PDS07.001 UPPER CASE ASSY W/TP,FFC*3 FOR FP 60.PDS07.
PAGE 184
Category Description HINGE COVER - L ACER P/N 42.PDS07.004 DUMMY CARD READER 42.PDS07.005 HEATSINK FOR UMA 33.PDS07.001 CPU Intel Core2Dual T9550 PGA 2.66G 6M 1066 35W E-0 KC.95501.DTP CPU Intel Core2Dual P8700 PGA 2.53G 3M 1066 25W R-0 KC.87R01.DPP CPU INTEL CORE2DUAL P9500 PGA 2.53G 6M 1066 25W KC.95001.DPP CPU Intel Core2Dual T6400 PGA 2.0G 3M 800 35W R-0 KC.64001.DTP CPU Intel Core2Dual T6600 PGA 2.2G 2M 800 35W R-0 KC.66001.DTP CPU/Processor CPU Intel Core2Dual P7450 PGA 2.
PAGE 185
Category Description ACER P/N HDD HDD WD 2.5" 5400rpm 160GB WD1600BEVT-22ZCTO ML160 SATA LF F/W:11.01A11 KH.16008.022 HDD HGST 2.5" 5400rpm 250GB HTS545025B9A300 Panther B SATA LF F/W:C60F KH.25007.015 HDD WD 2.5" 5400rpm 250GB WD2500BEVT-22ZCT0 ML160 SATA LF F/W:11.01A11 KH.25008.021 HDD HGST 2.5" 5400rpm 320GB HTS545032B9A300 Panther B SATA LF F/W: C60F KH.32007.007 HDD WD 2.5" 5400rpm 320GB WD3200BEVT-22ZCT0 ML160 SATA LF F/W:11.01A11 KH.32008.013 HDD HGST 2.
PAGE 186
Category Description ACER P/N Keyboard ACER AC7G JM70 104KS Black Turkish Glossy KB.I170A.081 Keyboard ACER AC7G JM70 104KS Black UK Glossy KB.I170A.082 Keyboard ACER AC7G JM70 103KS Black US International Glossy KB.I170A.083 Keyboard ACER AC7G JM70 103KS Black US International w/ Hebrew Glossy KB.I170A.084 Keyboard ACER AC7G JM70 104KS Black US w/ Canadian French Glossy KB.I170A.085 LCD MODULE 15.6 IN LED WXGA GLARE IMR W/ANTENNA *2 6M.PDS07.003 LED LCD AUO 15.
PAGE 187
Category Description ACER P/N LCD MODULE 15.6 IN LED WXGA GLARE IMR W/ANTENNA *3 6M.PDS07.004 LED LCD AUO 15.6"W WXGA Glare B156XW02 V0 LF 220nit 8ms 500:1 LK.15605.003 LED LCD SAMSUNG 15.6"W WXGA Glare LTN156AT02-A01 LF 220nit 8ms 500:1 LK.15606.003 LED LCD LPL 15.6"W WXGA Glare LP156WH2-TLE1 LF 220nit 8ms 400:1 LK.15608.002 LED LCD CMO 15.6"W WXGA Glare N156B6-L04 LF 220nit 8ms 500:1 LK.1560D.005 LCD CABLE 25.6 IN. FOR CCD 50.PDS07.008 LCD COVER ASSY IMR W/ANTENNA *3 60.PDS07.
PAGE 188
Category Description ACER P/N Memory Memory SAMSUNG SO-DIMM DDRIII 1066 1GB M471B2873EH1-CF8 LF 64*16 0.055um KN.1GB0B.028 Memory SAMSUNG SO-DIMM DDRIII 1066 2GB M471B5673EH1-CF8 LF 128*8 0.055um KN.2GB0B.012 Memory HYNIX SO-DIMM DDRIII 1066 2GB HMT125S6AFP8C-G7N0 LF 128*8 0.065um KN.2GB0G.009 Memory SAMSUNG SO-DIMM DDRIII 1066 1GB M471B2874DZ1-CF8 LF KN.1GB0B.019 Memory HYNIX SO-DIMM DDRIII 1066 1GB HMT112S6AFP6C-G7N0 LF 64*16 0.065um KN.1GB0G.
PAGE 189
Category Description ACER P/N Speaker SPEAKER 23.PDS07.001 SUB-WOOFER 23.PDS07.002 Screw List Category Description Acer P/N. Screw Chapter 3 SCREW M2.5*4.0-I(NYLOK)EU 86.T23V7.009 SCREW M2.5*6-I(BNI)(NYLOK) 86.A08V7.004 SCREW M3*0.5+3.5I 86.TDY07.003 SCREW M2.0*3.0-I-NI-NYLOK IRON 86.A08V7.005 SCREW M2.0*3.0-I(NI)(NYLOK)IRON 86.PDS07.001 SCREW M2.0*3.0-I(BKAG)(NYLOK) IRON 86.EDM07.
PAGE 190
180 Chapter 3
PAGE 191
Appendix A Model Definition and Configuration Aspire 5739 Series Model RO Country Acer Part No Description CPU AS5739G642G32Mn TWN GCTWN LX.PDS0X.0 43 AS5739G-642G32Mn VHP32ATTW1 MC M92XT512CFbk 1*2G/320/BT/ 6L/5R/CB_n2_FP_1.0D_GEb_TC11 C2DT6400 AS5739G654G50Mn EME A Italy LX.PDS0X.0 42 AS5739G-654G50Mn VHP32ATIT1 MC M92XT512CFbk 2*2G/500_L/6L/ 5R/CB_n2_FP_1.0D_GEb_IT12 C2DT6500 AS5739G754G32Mn EME A Eastern Europe LX.PDS0X.
PAGE 192
182 Model RO Country Acer Part No Description CPU AS5739G754G32Mn EME A Belgium LX.PDS0X.0 33 AS5739G-754G32Mn VHP32ATBE1 MC M92XT512CFbk 2*2G/320/6L/ 5R/CB_n2_FP_1.0D_GEb_NL13 C2DP755 0 AS5739G754G32Mn EME A Switzerla nd LX.PDS0X.0 28 AS5739G-754G32Mn VHP32ATCH1 MC M92XT512CFbk 2*2G/320/6L/ 5R/CB_n2_FP_1.0D_GEb_IT42 C2DP755 0 AS5739G754G32Mn EME A Denmark LX.PDS0X.0 27 AS5739G-754G32Mn VHP32ATDK1 MC M92XT512CFbk 2*2G/320/6L/ 5R/CB_n2_FP_1.
PAGE 193
Model RO Country Acer Part No AS5739G754G32Mn EME A Middle East LX.PDS0X.0 13 AS5739G-754G32Mn EM VHP32ATME4 MC M92XT512CFbk 2*2G/320/6L/5R/ CB_n2_FP_1.0D_GEb_EN11 C2DP755 0 AS5739G754G32Mn EME A South Africa LX.PDS0X.0 03 AS5739G-754G32Mn EM VHP32ATZA4 MC M92XT512CFbk 2*2G/320/6L/5R/ CB_n2_FP_1.0D_GEb_ENI1 C2DP755 0 AS5739G754G32Mn EME A Middle East LX.PDS0X.0 08 AS5739G-754G32Mn EM VHP32ATME9 MC M92XT512CFbk 2*2G/320/6L/5R/ CB_n2_FP_1.
PAGE 194
184 Model RO Country Acer Part No Description CPU AS5739G873G32Bn AAP Japan LX.PDS0X.0 01 AS5739G-873G32Bn VHP32APJP1 MC M92XT512CFbk 2G+1G/320/BT/ 6L/ CB_n2_FP_1.0D_GEb_JA11_M33F C2DP870 0 AS5739G754G32Mn EME A South Africa LX.PEM0X.0 42 AS5739G-754G32Mn EM VHP32ATZA2 MC M92XT512Cbk 2*2G/320/6L/5R/ CB_n2_1.0D_GEb_EN16 C2DP755 0 AS5739G754G32Mn EME A South Africa LX.PEM0X.0 41 AS5739G-754G32Mn EM VHP32ATZA1 MC M92XT512Cbk 2*2G/320/6L/5R/ CB_n2_1.
PAGE 195
Model RO Country Acer Part No Description CPU AS5739G754G32Mn EME A Austria LX.PEM0X.0 31 AS5739G-754G32Mn VHP32ATAT1 MC M92XT512Cbk 2*2G/320/6L/5R/ CB_n2_1.0D_GEb_DE11 C2DP755 0 AS5739G754G32Mn EME A Norway LX.PEM0X.0 33 AS5739G-754G32Mn VHP32ATNO1 MC M92XT512Cbk 2*2G/320/6L/5R/ CB_n2_1.0D_GEb_NO12 C2DP755 0 AS5739G754G32Mn EME A Sweden LX.PEM0X.0 30 AS5739G-754G32Mn VHP32ATSE1 MC M92XT512Cbk 2*2G/320/6L/5R/ CB_n2_1.0D_GEb_FI13 C2DP755 0 AS5739G754G32Mn EME A Eastern Europe LX.
PAGE 196
186 Model RO Country Acer Part No AS5739G754G32Mn EME A Middle East LX.PEM0X.0 10 AS5739G-754G32Mn EM VHP32ATME3 MC M92XT512Cbk 2*2G/320/6L/5R/ CB_n2_1.0D_GEb_FR23 Description C2DP755 0 CPU AS5739G754G32Mn EME A Poland LX.PEM0X.0 08 AS5739G-754G32Mn VHP32ATPL1 MC M92XT512Cbk 2*2G/320/6L/5R/ CB_n2_1.0D_GEb_PL11 C2DP755 0 AS5739G754G32Mn EME A Turkey LX.PEM0X.0 06 AS5739G-754G32Mn EM VHP32ATTR1 MC M92XT512Cbk 2*2G/320/6L/5R/ CB_n2_1.
PAGE 197
Model RO Country Acer Part No Description CPU AS5739G734G50Mn EME A UK LX.PDR0X.0 47 AS5739G-734G50Mn VHP32ATGB1 MC N10PGE11GBCFbk 2*2G/ 500_L/6L/5R/ CB_n2_FP_1.0D_GEb_EN14 C2DP735 0 AS5739G644G50Mn EME A France LX.PDR0X.0 50 AS5739G-644G50Mn VHP32ATFR1 MC N10PGE11GBCFbk 2*2G/ 500_L/6L/5R/ CB_n2_FP_1.0D_GEb_FR23 C2DT6400 AS5739G654G32Mn EME A UK LX.PDR0X.0 49 AS5739G-654G32Mn VHP32ATGB1 MC N10PGE11GBCFbk 2*2G/320/ 6L/5R/CB_n2_FP_1.0D_GEb_EN14 C2DT6500 AS5739G654G50Bn EME A UK LX.
PAGE 198
188 Model RO Country Acer Part No AS5739G874G50Mn EME A Israel LX.PDR0X.0 34 AS5739G-874G50Mn VHP32ATIL1 MC N10PGE11GBCFbk 2*2G/ 500_L/6L/5R/ CB_n2_FP_1.0D_GEb_HE12 Description C2DP870 0 CPU AS5739G874G50Mn EME A Hungary LX.PDR0X.0 35 AS5739G-874G50Mn VHP32ATHU1 MC N10PGE11GBCFbk 2*2G/ 500_L/6L/5R/ CB_n2_FP_1.0D_GEb_HU13 C2DP870 0 AS5739G874G50Mn EME A Eastern Europe LX.PDR0X.0 36 AS5739G-874G50Mn VHP32ATEU5 MC N10PGE11GBCFbk 2*2G/ 500_L/6L/5R/ CB_n2_FP_1.
PAGE 199
Model RO Country Acer Part No Description CPU AS5739G874G50Mn EME A Eastern Europe LX.PDR0X.0 26 AS5739G-874G50Mn VHP32ATEU7 MC N10PGE11GBCFbk 2*2G/ 500_L/6L/5R/ CB_n2_FP_1.0D_GEb_SL11 C2DP870 0 AS5739G874G50Mn EME A Eastern Europe LX.PDR0X.0 30 AS5739G-874G50Mn VHP32ATEU7 MC N10PGE11GBCFbk 2*2G/ 500_L/6L/5R/ CB_n2_FP_1.0D_GEb_ENR2 C2DP870 0 AS5739G874G50Mn EME A Middle East LX.PDR0X.0 20 AS5739G-874G50Mn EM VHP32ATME2 MC N10PGE11GBCFbk 2*2G/500_L/6L/ 5R/CB_n2_FP_1.
PAGE 200
190 Model RO Country Acer Part No Description CPU AS5739G874G50Mn EME A Sweden LX.PDR0X.0 07 AS5739G-874G50Mn VHP32ATSE1 MC N10PGE11GBCFbk 2*2G/ 500_L/6L/5R/ CB_n2_FP_1.0D_GEb_FI13 C2DP870 0 AS5739G874G50Mi EME A Ukraine LX.PDR0X.0 06 AS5739G-874G50Mi VHP32ATUK1 MC N10PGE11GBCFbk 2*2G/ 500_L/6L/5R/ CB_abg_FP_1.0D_GEb_RU11 C2DP870 0 AS5739G874G50Mn EME A South Africa LX.PDR0X.0 04 AS5739G-874G50Mn EM VHP32ATZA2 MC N10PGE11GBCFbk 2*2G/500_L/6L/ 5R/CB_n2_FP_1.
PAGE 201
Model RO Country Acer Part No AS5739G874G50Mn EME A South Africa LX.PEL0X.04 0 AS5739G-874G50Mn EM VHP32ATZA1 MC N10PGE11GBCbk 2*2G/500_L/6L/ 5R/CB_n2_1.0D_GEb_FR23 C2DP870 0 AS5739G874G50Mn EME A South Africa LX.PEL0X.04 1 AS5739G-874G50Mn EM VHP32ATZA4 MC N10PGE11GBCbk 2*2G/500_L/6L/ 5R/CB_n2_1.0D_GEb_ENI1 C2DP870 0 AS5739G874G50Mn EME A Denmark LX.PEL0X.04 2 AS5739G-874G50Mn VHP32ATDK1 MC N10PGE11GBCbk 2*2G/500_L/ 6L/5R/CB_n2_1.
PAGE 202
192 Model RO Country Acer Part No Description CPU AS5739G874G50Mn EME A Greece LX.PEL0X.02 5 AS5739G-874G50Mn VHP32ATGR1 MC N10PGE11GBCbk 2*2G/500_L/ 6L/5R/CB_n2_1.0D_GEb_EL32 C2DP870 0 AS5739G874G50Mn EME A Italy LX.PEL0X.02 4 AS5739G-874G50Mn VHP32ATIT1 MC N10PGE11GBCbk 2*2G/500_L/ 6L/5R/CB_n2_1.0D_GEb_IT12 C2DP870 0 AS5739G874G50Mn EME A Middle East LX.PEL0X.02 3 AS5739G-874G50Mn EM VHP32ATME9 MC N10PGE11GBCbk 2*2G/500_L/6L/ 5R/CB_n2_1.
PAGE 203
Model RO Country Acer Part No Description CPU AS5739G874G50Mn EME A Eastern Europe LX.PEL0X.00 7 AS5739G-874G50Mn VHP32ATEU3 MC N10PGE11GBCbk 2*2G/500_L/ 6L/5R/CB_n2_1.0D_GEb_RU23 C2DP870 0 AS5739G874G50Mn EME A Middle East LX.PEL0X.01 1 AS5739G-874G50Mn EM VHP32ATME2 MC N10PGE11GBCbk 2*2G/500_L/6L/ 5R/CB_n2_1.0D_GEb_EN15 C2DP870 0 AS5739G874G50Mn EME A Middle East LX.PEL0X.01 2 AS5739G-874G50Mn EM VHP32ATME6 MC N10PGE11GBCbk 2*2G/500_L/6L/ 5R/CB_n2_1.
PAGE 204
194 Model RO Country Acer Part No AS5739872G32Mn AAP Japan LX.PDT0X.0 02 AS5739-872G32Mn VHP32APJP1 MC UMACbk 1*2G/320/BT/6L/ CB_n2_1.0D_GEb_JA11_D72F C2DP870 0 AS5739872G32Mn AAP Japan LX.PDT0X.0 01 AS5739-872G32Mn VHP32AJP1 MC UMACbk 1*2G/320/BT/6L/ CB_n2_1.0D_GEb_JA11_D72 C2DP870 0 AS5739642G16Mi WW WW S2.PDT0C.0 02 AS5739-642G16Mi LINPUSAWW1 UMACbk 2*1G/160/BT/6L/ CB_abg_1.0D_GEb_EN11 C2DT6400 AS5739641G16Mi WW WW S2.PDT0C.
PAGE 205
Model LCD AS5739G-754G32Mn NLED15.6WXGAG AS5739G-754G32Mn NLED15.6WXGAG AS5739G-754G32Mn AS5739G-754G32Mn VGA Chip VRAM 1 Memory 1 Memory 2 M92XT 512M-DDR2(64*16*4) SO2GBIII10 SO2GBIII10 M92XT 512M-DDR2(64*16*4) SO2GBIII10 SO2GBIII10 NLED15.6WXGAG M92XT 512M-DDR2(64*16*4) SO2GBIII10 SO2GBIII10 NLED15.6WXGAG M92XT 512M-DDR2(64*16*4) SO2GBIII10 SO2GBIII10 AS5739G-754G32Mn NLED15.6WXGAG M92XT 512M-DDR2(64*16*4) SO2GBIII10 SO2GBIII10 AS5739G-754G32Mn NLED15.
PAGE 206
Model 196 LCD VGA Chip VRAM 1 Memory 1 Memory 2 AS5739G-754G32Mn NLED15.6WXGAG M92XT 512M-DDR2(64*16*4) SO2GBIII10 SO2GBIII10 AS5739G-754G32Mi NLED15.6WXGAG M92XT 512M-DDR2(64*16*4) SO2GBIII10 SO2GBIII10 AS5739G-754G32Mn NLED15.6WXGAG M92XT 512M-DDR2(64*16*4) SO2GBIII10 SO2GBIII10 AS5739G-754G32Mn NLED15.6WXGAG M92XT 512M-DDR2(64*16*4) SO2GBIII10 SO2GBIII10 AS5739G-754G32Mn NLED15.6WXGAG M92XT 512M-DDR2(64*16*4) SO2GBIII10 SO2GBIII10 AS5739G-754G32Mn NLED15.
PAGE 207
Model LCD VGA Chip AS5739G-874G50Mn NLED15.6WXGAG N10PGE1 AS5739G-874G50Mn NLED15.6WXGAG N10PGE1 AS5739G-874G50Mn NLED15.6WXGAG AS5739G-874G50Mn NLED15.6WXGAG AS5739G-874G50Mn AS5739G-874G50Mn VRAM 1 Memory 1 Memory 2 1G-DDR2(64*16*8) SO2GBIII10 SO2GBIII10 1G-DDR2(64*16*8) SO2GBIII10 SO2GBIII10 N10PGE1 1G-DDR2(64*16*8) SO2GBIII10 SO2GBIII10 N10PGE1 1G-DDR2(64*16*8) SO2GBIII10 SO2GBIII10 NLED15.6WXGAG N10PGE1 1G-DDR2(64*16*8) SO2GBIII10 SO2GBIII10 NLED15.
PAGE 208
Model LCD VGA Chip AS5739G-874G50Mi NLED15.6WXGAG N10PGE1 AS5739G-874G50Mn NLED15.6WXGAG N10PGE1 AS5739G-874G50Mn NLED15.6WXGAG AS5739G-874G50Mn NLED15.6WXGAG AS5739G-874G50Mn AS5739G-874G50Mn Memory 1 Memory 2 1G-DDR2(64*16*8) SO2GBIII10 SO2GBIII10 1G-DDR2(64*16*8) SO2GBIII10 SO2GBIII10 N10PGE1 1G-DDR2(64*16*8) SO2GBIII10 SO2GBIII10 N10PGE1 1G-DDR2(64*16*8) SO2GBIII10 SO2GBIII10 NLED15.6WXGAG N10PGE1 1G-DDR2(64*16*8) SO2GBIII10 SO2GBIII10 NLED15.
PAGE 209
HDD 1(GB) ODD AS5739G-754G32Mn Model N320GB5.4KS NSM8XS McAfee 5 in 1-Build in AS5739G-754G32Mn N320GB5.4KS NSM8XS McAfee 5 in 1-Build in AS5739G-754G32Mn N320GB5.4KS NSM8XS McAfee 5 in 1-Build in AS5739G-754G32Mn N320GB5.4KS NSM8XS McAfee 5 in 1-Build in AS5739G-754G32Mn N320GB5.4KS NSM8XS McAfee 5 in 1-Build in AS5739G-754G32Mn N320GB5.4KS NSM8XS McAfee 5 in 1-Build in AS5739G-754G32Mn N320GB5.4KS NSM8XS McAfee 5 in 1-Build in AS5739G-754G32Mn N320GB5.
PAGE 210
Model 200 HDD 1(GB) ODD AS5739G-754G32Mn N320GB5.4KS NSM8XS McAfee Extra SW1 5 in 1-Build in Card Reader AS5739G-754G32Mn N320GB5.4KS NSM8XS McAfee 5 in 1-Build in AS5739G-754G32Mn N320GB5.4KS NSM8XS McAfee 5 in 1-Build in AS5739G-754G32Mi N320GB5.4KS NSM8XS McAfee 5 in 1-Build in AS5739G-754G32Mn N320GB5.4KS NSM8XS McAfee 5 in 1-Build in AS5739G-754G32Mn N320GB5.4KS NSM8XS McAfee 5 in 1-Build in AS5739G-754G32Mn N320GB5.
PAGE 211
HDD 1(GB) ODD AS5739G-654G32Mn Model N320GB5.4KS NSM8XS McAfee 5 in 1-Build in AS5739G-734G50Mn N500GB5.4KS NSM8XS McAfee 5 in 1-Build in AS5739G-874G50Mn N500GB5.4KS NSM8XS McAfee 5 in 1-Build in AS5739G-874G50Mn N500GB5.4KS NSM8XS McAfee 5 in 1-Build in AS5739G-874G50Mn N500GB5.4KS NSM8XS McAfee 5 in 1-Build in AS5739G-874G50Mn N500GB5.4KS NSM8XS McAfee 5 in 1-Build in AS5739G-874G50Mn N500GB5.4KS NSM8XS McAfee 5 in 1-Build in AS5739G-874G50Mn N500GB5.
PAGE 212
Model 202 HDD 1(GB) ODD Extra SW1 Card Reader AS5739G-874G50Bn N500GB5.4KS NBDCB4XS McAfee 5 in 1-Build in AS5739G-874G50Bn N500GB5.4KS NBDCB4XS McAfee 5 in 1-Build in AS5739G-874G50Mn N500GB5.4KS NSM8XS McAfee 5 in 1-Build in AS5739G-874G50Mn N500GB5.4KS NSM8XS McAfee 5 in 1-Build in AS5739G-874G50Mn N500GB5.4KS NSM8XS McAfee 5 in 1-Build in AS5739G-874G50Mn N500GB5.4KS NSM8XS McAfee 5 in 1-Build in AS5739G-874G50Mn N500GB5.
PAGE 213
HDD 1(GB) ODD AS5739G-743G25Mn Model N250GB5.4KS NSM8XS McAfee 5 in 1-Build in AS5739G-742G32Mn N320GB5.4KS NSM8XS McAfee 5 in 1-Build in AS5739G-9A4G50Mn N500GB5.4KS NSM8XS N 5 in 1-Build in AS5739G-872G32Mn N320GB5.4KS NSM8XS N 5 in 1-Build in AS5739G-9A4G50Mn N500GB5.4KS NSM8XS McAfee 5 in 1-Build in AS5739-661G25Mn N250GB5.4KS NSM8XS N 5 in 1-Build in AS5739-661G25Mn N250GB5.4KS NSM8XS N 5 in 1-Build in AS5739-872G32Mn N320GB5.
PAGE 214
Model 204 Wireless LAN Wireless LAN1 Bluetooth Finger Print AS5739G-754G32Mn SP1x2MMW SP1x2MMW N TCS4E AS5739G-754G32Mn SP1x2MMW SP1x2MMW N TCS4E AS5739G-754G32Mn SP1x2MMW SP1x2MMW N TCS4E AS5739G-754G32Mn SP1x2MMW SP1x2MMW N TCS4E AS5739G-754G32Mn SP1x2MMW SP1x2MMW N TCS4E AS5739G-754G32Mn SP1x2MMW SP1x2MMW N TCS4E AS5739G-754G32Mn SP1x2MMW SP1x2MMW N TCS4E AS5739G-754G32Mn SP1x2MMW SP1x2MMW N TCS4E AS5739G-754G32Mn SP1x2MMW SP1x2MMW N TCS4E AS5739G-754G32
PAGE 215
Model Wireless LAN Wireless LAN1 Bluetooth Finger Print AS5739G-754G32Mn SP1x2MMW SP1x2MMW N N AS5739G-754G32Mn SP1x2MMW SP1x2MMW N N AS5739G-754G32Mn SP1x2MMW SP1x2MMW N N AS5739G-754G32Mn SP1x2MMW SP1x2MMW N N AS5739G-754G32Mn SP1x2MMW SP1x2MMW N N AS5739G-754G32Mn SP1x2MMW SP1x2MMW N N AS5739G-754G32Mn SP1x2MMW SP1x2MMW N N AS5739G-754G32Mi SP1x2MMW SP1x2MABG N N AS5739G-754G32Mn SP1x2MMW SP1x2MMW N N AS5739G-754G32Mn SP1x2MMW SP1x2MMW N N AS5739G-75
PAGE 216
Model 206 Wireless LAN Wireless LAN1 Bluetooth Finger Print AS5739G-874G50Mn SP1x2MMW SP1x2MMW N TCS4E AS5739G-874G50Mn SP1x2MMW SP1x2MMW N TCS4E AS5739G-874G50Mn SP1x2MMW SP1x2MMW N TCS4E AS5739G-874G50Mn SP1x2MMW SP1x2MMW N TCS4E AS5739G-874G50Mn SP1x2MMW SP1x2MMW N TCS4E AS5739G-874G50Mn SP1x2MMW SP1x2MMW N TCS4E AS5739G-874G50Mn SP1x2MMW SP1x2MMW N TCS4E AS5739G-874G50Mn SP1x2MMW SP1x2MMW N TCS4E AS5739G-874G50Mi SP1x2MMW SP1x2MABG N TCS4E AS5739G-874G5
PAGE 217
Model Wireless LAN Wireless LAN1 Bluetooth Finger Print AS5739G-874G50Mn SP1x2MMW SP1x2MMW N N AS5739G-874G50Mn SP1x2MMW SP1x2MMW N N AS5739G-874G50Mn SP1x2MMW SP1x2MMW N N AS5739G-874G50Mn SP1x2MMW SP1x2MMW N N AS5739G-874G50Mn SP1x2MMW SP1x2MMW N N AS5739G-874G50Mn SP1x2MMW SP1x2MMW N N AS5739G-874G50Mn SP1x2MMW SP1x2MMW N N AS5739G-874G50Mn SP1x2MMW SP1x2MMW N N AS5739G-874G50Mn SP1x2MMW SP1x2MMW N N AS5739G-874G50Mn SP1x2MMW SP1x2MMW N N AS5739G-874
PAGE 218
208 Chapter 3
PAGE 219
Appendix B Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested under Windows® XP Home, Windows® XP Pro environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests. Regarding configuration, combination and test procedures, please refer to the Aspire 5739 series Compatibility Test Report released by the Acer Mobile System Testing Department.
PAGE 220
Microsoft® Windows® Vista Environment Test BRAND Type Description Adapter DELTA 65W Adapter DELTA 65W 19V 1.7x5.5x11 Yellow ADP-65JH DB A, LV5 LED LF DELTA 90W Adapter DELTA 90W 19V 1.7x5.5x11 Blue ADP-90CD DB A, LV5 LED LF HIPRO 65W Adapter HIPRO 65W 19V 1.7x5.5x11 Yellow HP-A0652R3B 1LF, LV5 LED LF HIPRO 90W Adapter HIPRO 90W 19V 1.7x5.5x11 Blue HP-A0904A3 B1LF, LV5 LED LF LITE-ON 65W Adapter LITE-ON 65W 19V 1.7x5.
PAGE 221
BRAND Type Description INTEL C2DP8800 CPU Intel Core2Dual P8800 PGA 2.66G 3M 1066 25W R-0 INTEL C2DP9500 CPU Intel Core2Dual P9500 PGA 2.53G 6M 1066 25W E-0 INTEL C2DT6400 CPU Intel Core2Dual T6400 PGA 2.0G 2M 800 35W R-0 TJ, no VT INTEL C2DT6500 CPU Intel Core2Dual T6500 PGA 2.1G 2M 800 R-0 INTEL C2DT6600 CPU Intel Core2Dual T6600 PGA 2.2G 2M 800 35W R-0 INTEL C2DT9550 CPU Intel Core2Dual T9550 PGA 2.66G 6M 1066 35W E-0 INTEL C2DT9600 CPU Intel Core2Dual T9600 PGA 2.
PAGE 222
BRAND Type Description LAN Atheros AR8131L Atheros AR8131L AUO NLED15.6WX GAG LED LCD AUO 15.6"W WXGA Glare B156XW02 V0 LF 220nit 8ms 500:1 CMO NLED15.6WX GAG LED LCD CMO 15.6"W WXGA Glare N156B6-L04 LF 220nit 8ms 500:1 CMO NLED15.6WX GAG LED LCD CMO 15.6"W WXGA Glare N156B6-L06 LF 220nit 8ms 500:1 LPL NLED15.6WX GAG LED LCD LPL 15.6"W WXGA Glare LP156WH2-TLE1 LF 220nit 8ms 400:1 SAMSUNG NLED15.6WX GAG LED LCD SAMSUNG 15.
PAGE 223
BRAND Type Description NB Chipset INTEL GM45 NB Chipset Intel CS GM45NB INTEL PM45 NB Chipset Intel CS PM45NB PANASONIC NBDCB4XS ODD PANASONIC BD COMBO 12.7mm Tray DL 4X UJ-130A LF W/ O bezel SATA 2X Single Layer, 4X Double Layer PANASONIC NSM8XS ODD PANASONIC Super-Multi DRIVE 12.7mm Tray DL 8X UJ880A LF W/O bezel SATA PIONEER NBDCB4XS ODD PIONEER BD COMBO 12.7mm Tray DL 4X BDC-TD01RS LF W/O bezel SATA PLDS NBDCB4XS ODD PLDS BD COMBO 12.
PAGE 224
BRAND Type Description WiFi Antenna WNC PIFA PIFA Foxconn 3rd WiFi 1x2 BGN Foxconn Wireless LAN Atheros AR5B91 1x2 BGN INTEL SP1x2MABG Lan Intel WLAN 512AG_MMWG Shirley Peak 5100 MM#897004 INTEL SP1x2MMW Lan Intel WLAN 512AN_MMWG Shirley Peak 5100 MM#895361 INTEL SP1x2MMW Lan Intel WLAN 512AN_MMWG2 Shirley Peak 5100 ME enable / MM#899541 INTEL SP3x3MMW Lan Intel WLAN 533AN_MMWG2 Shirley Peak 5300 ME enable / MM#899545 Wireless LAN 214 Chapter 3
PAGE 225
Appendix C Online Support Information This section describes online technical support services available to help you repair your Acer Systems. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d. and password. These can be obtained directly from Acer CSD Taiwan.
PAGE 226
216 Chapter 3
PAGE 227
Index A FPC Cable FRU (Field Replaceable Unit) List 93 Antennas 92 169 H B Hard Disk Drive Module 49 BIOS Utility 27–35 Advanced 30 Boot 33 Exit 34 Navigating 27 Battery Pack Hibernation mode hotkey Hot Keys 12 Intermittent Problems 142 Internal Speaker Failure 140 163 J 7 Jumper and Connector Locations Top View C Camera Module 163 163 K 90 Common Problems CPU 154 Internal Microphone Failure 80 brightness hotkeys 63 I Board Layout Top View 7 Hinge Covers Save and Exit 34
PAGE 228
N No Display Issue 136 O Online Support Information optical drive module 215 55 P Panel 5 Bottom 10 Power On Failure 134 S speakers hotkey 7 System Block Diagram 4 T Test Compatible Components Thermal Unit Failure Top 209 152 163 Touchpad Failure 140 Troubleshooting Built-in KB Failure 139 EasyTouch Buttons 151 Fingerprint Reader 152 Internal Microphone 142 Internal Speakers 140 LCD Failure 139 MediTouch Buttons 151 No Display 136 Other Failures 153 Power On 134 Thermal Unit 152 Touc
PAGE 229
volume hotkeys 7 W Windows 2000 Environment Test Wireless Function Failure Chapter 3 210 150 219
PAGE 230
220 Chapter 3