Aspire easyStore H340 Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.
Revision History Please refer to the table below for the updates made on Aspire easyStore H340 service guide.
Copyright Copyright © 2009 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
Disclaimer The information in this guide is subject to change without notice. Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular purpose. Any Acer Incorporated software described in this manual is sold or licensed "as is".
Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that appear on screen. NOTE Gives additional information related to the current topic. WARNING Alerts you to any physical risk or system damage that might result from doing or not doing specific actions. CAUTION Gives precautionary measures to avoid possible hardware or software problems. IMPORTANT Reminds you to do specific actions relevant to the accomplishment of procedures.
Service Guide Coverage This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION decided for Acer's "global" product offering. To better fit local market requirements and enhance product competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered in this generic service guide.
Table of Contents System Tour Features System Tour Front Panel Rear Panel Internal Components System LED Indicators System Utilities Phoenix BIOS Setup Utility Entering BIOS setup Navigating Through the Setup Utility Setup Utility Menus System Disassembly Disassembly Requirements Pre-disassembly Procedure Main Unit Disassembly Removing the Hard Disk Removing the System Cover Removing the Front Bezel Removing the Front I/O Board Removing the Backplane Board Removing the Power Supply Removing the System Fan
viii
Chapter 1 System Tour Features Below is a brief summary of the home server’s many feature: NOTE: The features listed in this section is for your reference only. The exact configuration of the server depends on the model purchased. Processor Intel Atom processor Chipset Intel 945GC Express Chipset and ICH7R Memory subsystem Supports DDR2 unbuffered SDRAM Media storage Up to four 3.
System Tour This section is a virtual tour of the system’s interior and exterior components. Front Panel No. 2 Icon Component 1 Power button/power indicator 2 Network indicator 3 Hard disk drive (HDD) status indicator 4 System status indicator 5 USB backup button/USB backup indicator 6 USB 2.0 port 7 Front door Open the door to access the hot-swappable HDDs.
Rear Panel No.
Internal Components 4 No.
System LED Indicators Front panel This section describes the different system LED indicators. No. LED indicator Color LED status Description 1 Power Blue On System is connected to the power supply and turned on and ready for use.
No. LED indicator Color LED status Description 4 System status Blue Random blink • System is booting • System is shutting down On System initialize operation completed.
Rear panel No.
8 Chapter 1
Chapter 2 System Utilities Phoenix BIOS Setup Utility BIOS setup is a hardware configuration program built into the system's Basic Input/Output System (BIOS). Since most systems are already properly configured and optimized, there is no need to run this utility. You will need to run this utility under the following conditions.
Entering BIOS setup IMPORTANT:To enter the BIOS setup, you need a debug board. 1. Turn off the computer and all attached devices. 2. Remove the cover. See “Removing the System Cover” on page 27. 3. Connect the debug board cable to the debug board connector on the mainboard. 4. Locate the JP3 Debug/User mode jumper on the mainboard. 5. Close the jumper to enable system for debug mode. 6. Connect the power cable to the rear panel. 7. Connect a USB keyboard to the debug board. 8.
Navigating Through the Setup Utility Use the following keys to move around the Setup utility. Left and Right arrow keys – Move between selections on the menu bar. Up and Down arrow keys – Move the cursor to the field you want. PgUp and PgDn keys – Move the cursor to the previous and next page of a multiple page menu. Home – Move the cursor to the first page of a multiple page menu. End – Move the cursor to the last page of a multiple page menu.
Setup Utility Menus Information Main PhoenixBIOS Setup Utility Advanced Boot Exit Item Specific Help C P U Ty p e : G e n u i n e I n t e l ® C P U 2 3 0 @ 1 . 6 0 G H z CPU Speed: 1.60 GHz B I O S Ve r s i o n : BIOS Release Date: mm/dd/yyyy Product Name: Aspire easyStore H340 Product Serial Number: N/A A s s e t Ta g N u m b e r : N / A F1 Help Esc Exit Select Item Select Menu -/+ Enter C h a n g e Va l u e s Select Sub-Menu < Ta b > , < S h i f t - Ta b > , o r selects field.
Information The Information menu displays basic information about the system. These entries are for your reference only and are not user-configurable. Information Main PhoenixBIOS Setup Utility Advanced Boot Exit Item Specific Help C P U Ty p e : G e n u i n e I n t e l ® C P U 2 3 0 @ 1 . 6 0 G H z CPU Speed: 1.
Main Information PhoenixBIOS Setup Utility Advanced Boot Main Exit Item Specific Help S y s t e m Ti m e : [ h h : m m : s s ] System Date: [mm/dd/yyy] S ATA S ATA S ATA S ATA P O RT 0 P O RT 1 P O RT 2 P O RT 3 Installed Memory Av a i l a b l e t o O S Used by devices F1 Help Esc Exit MB MB MB Select Item Select Menu -/+ Enter C h a n g e Va l u e s Select Sub-Menu F9 F10 Setup Defaults Save and Exit Parameter Description System Time Set the system time following the hour-minute-second for
Advanced Information PhoenixBIOS Setup Utility Advanced Boot Main Exit S e t u p Wa r n i n g Item Specific Help Setting items on this menu to incorrect values may cause your system to malfunction. Hardware Monitor Advanced Chipset Control After Power Failure F1 Help Esc Exit Select Item Select Menu [Last State] -/+ Enter C h a n g e Va l u e s Select Sub-Menu F9 F10 Setup Defaults Save and Exit Parameter Description Hardware Monitor Press Enter to configure the Hardware Monitor feature.
Hardware Monitor The Hardware Monitor submenu displays options for measuring voltages and monitoring the system and processor temperature and fan speeds. Information Main PhoenixBIOS Setup Utility Advanced Boot Exit Item Specific Help Hardware Monitor V+1.5 = 5VTR = V B AT = V+5 = Vccp = VCC = VTR = All items on this menu cannot be modified in user mode. If any items require changes, please consult your system supervisor.
Advanced Chipset Control Information Main PhoenixBIOS Setup Utility Advanced Boot Exit Item Specific Help Advanced Chipset Control Integrated Device Control Sub-Menu S e r i a l ATA : F1 Help Esc Exit [E n a b l e d ] Select Item Select Menu -/+ Enter F9 F10 C h a n g e Va l u e s Select Sub-Menu Setup Defaults Save and Exit Parameter Description Option Integrated Device Control Sub-Menu Press Enter to configure the integrated device controllers.
Boot The Boot menu allows you to set the drive priority during system boot-up. BIOS setup will display an error message if the drive specified is not bootable.
Exit The Exit menu displays the various options to quit from the BIOS setup. Highlight any of the exit options then press Enter. Information Main PhoenixBIOS Setup Utility Security Boot Exit Item Specific Help Exit Saving Changes Exit Discarding Changes Load Setup Defaults Discard Changes Save Changes F1 Help Esc Exit Select Item Select Menu Exit System Setup and save your changes to CMOS.
20 Chapter 2
Chapter 3 System Disassembly This chapter contains step-by-step procedures on how to disassemble the desktop computer for maintenance and troubleshooting. Disassembly Requirements To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge Flat-blade screwdriver Philips screwdriver Hex screwdriver Plastic flat-blade screwdriver Plastic tweezers NOTE: The screws for the different components vary in size.
Pre-disassembly Procedure Before proceeding with the disassembly procedure, perform the steps listed below: 22 1. Turn off the system and all the peripherals connected to it. 2. Unplug the power cord from the power outlets. 3. Unplug the power cord from the system. 4. Unplug all peripheral cables from the system. 5. Place the system unit on a flat, stable surface.
Main Unit Disassembly MAIN UNIT DISASSEMBLY TURN OFF POWER DRIVE CARRIER HARD DISK DRIVE MODULE HARD DISK DRIVE Ax3 SYSTEM COVER FRONT BEZEL Bx4 Cx4 FRONT I/O BRACKET FRONT I/O BOARD BACKPLANE BOARD BRACKET BACKPLANE BOARD Cx7 Ax4 POWER SUPPLY Ax4 SYSTEM FAN MEMORY MODULE MAINBOARD CARRIER Cx4 MAINBOARD HOUSING FRAME HDD ACCESS LED CABLES Screw List Screw Part No. M3-0.5*4 86.1A524.4R0 B M3*6L 86.VA524.6R0 C M3*0.5*4L 86.19534.
Removing the Hard Disk 24 1. Open the front panel. 2. Press to release the hard drive carrier handle.
3. Flex the carrier handle. 4. Slide the hard drive carrier out of the HDD bay.
5. 26 Remove the carrier by gently prying open the left rail of the carrier (1) and lift the hard disk off the carrier (2) .
Removing the System Cover 1. Perform the pre-disassembly procedure described on page 22. 2. Remove the three screws (A) located on the rear panel. Screw (Quantity) Color Torque Part No. M3-0.5*4 (3) Silver 5.1 to 6.9 kgf-cm 86.1A524.4R0 3. Slide the system cover toward the back of the chassis until the tabs on the cover disengage with the slots on the chassis. 4. Lift the side panel away from the server and put it aside for reinstallation later.
Removing the Front Bezel 28 1. Remove the system cover. Refer to the previous section for instructions. 2. Release the front bezel retention tabs from the chassis interior. 3. Pull the bezel slightly outward, then disconnect the front I/O board cable.
4. Pull the bezel away from the chassis.
Removing the Front I/O Board 1. See “Removing the System Cover” on page 27. 2. See “Removing the Front Bezel” on page 28. 3. Remove the four screws (B) on the front I/O bracket. 4. 30 Screw (Quantity) Color Torque Part No. M3*6L (4) Silver 5.1 to 6.9 kgf-cm 86.VA524.6R0 Remove the bracket.
5. 6. Remove the four screws (C) on the front I/O board. Screw (Quantity) Color Torque Part No. M3*0.5*4L (4) Silver 5.1 to 6.9 kgf-cm 86.19534.4R0 Remove the front I/O board.
Removing the Backplane Board 32 1. See “Removing the Hard Disk” on page 24. 2. See “Removing the System Cover” on page 27. 3. Disconnect the fan (1), LED (2), and power (3) cables from the backplane board. 4. Disconnect the four HDD SATA cables from the mainboard.
5. Pull the backplane board bracket out of the chassis. 6. Detach the four HDD SATA cables from the backplane board. 7. Remove the seven screws (C) on the backplane board. Screw (Quantity) Color Torque Part No. M3*0.5*4L (7) Silver 5.1 to 6.9 kgf-cm 86.19534.
8. 34 Remove the backplane board from the bracket.
Removing the Power Supply 1. See “Removing the Hard Disk” on page 24. 2. See “Removing the System Cover” on page 27. 3. See “Removing the Backplane Board” on page 32. 4. Release the power cables from the cable ties, as shown. 5. Disconnect the 4-pin power cable from the mainboard.
6. 7. 36 Remove the four screws (A) on the power supply. Screw (Quantity) Color Torque Part No. M3-0.5*4 (4) Silver 5.1 to 6.9 kgf-cm 86.1A524.4R0 With the thumb in the thumb hole, press the tab to release the mainboard carrier from the chassis.
8. Slide the mainboard carrier out slightly, until you have access to the power cable. 9. While pressing the tab on the 24-pin power cable, pull the cable off the connector on the mainboard. 10. Pull the power supply out of the chassis.
Removing the System Fan 1. See “Removing the Hard Disk” on page 24. 2. See “Removing the System Cover” on page 27. 3. See “Removing the Backplane Board” on page 32. 4. Remove the four screws (A) that secures the system fan to the chassis. 5. 38 Screw (Quantity) Color Torque Part No. M3-0.5*4 (3) Silver 5.1 to 6.9 kgf-cm 86.1A524.4R0 Remove the system fan.
Removing the Memory Module 1. See “Removing the Hard Disk” on page 24. 2. See “Removing the System Cover” on page 27. 3. See “Removing the Front Bezel” on page 28. 4. See “Removing the Backplane Board” on page 32. 5. See “Removing the Power Supply” on page 35. 6. See “Removing the System Fan” on page 38. 7. Disconnect the HDD access LED cable from the mainboard. 8. Pull the mainboard carrier out of the chassis.
9. Press the holding clips on both sides of the DIMM slot outward to release the DIMM (1). 10. Gently pull the DIMM upward to remove it from the DIMM slot (2).
Removing the Mainboard 1. See “Removing the Hard Disk” on page 24. 2. See “Removing the System Cover” on page 27. 3. See “Removing the Front Bezel” on page 28. 4. See “Removing the Backplane Board” on page 32. 5. See “Removing the Power Supply” on page 35. 6. See “Removing the System Fan” on page 38. 7. Remove the four screws (C) that secures the mainboard to the mainboard carrier. 8. Screw (Quantity) Color Torque Part No. M3*0.5*4L (4) Silver 5.1 to 6.9 kgf-cm 86.19534.
Removing the HDD Access LED cables 42 1. See “Removing the Hard Disk” on page 24. 2. See “Removing the System Cover” on page 27. 3. See “Removing the Front Bezel” on page 28. 4. See “Removing the Backplane Board” on page 32. 5. See “Removing the Power Supply” on page 35. 6. See “Removing the System Fan” on page 38. 7. See “Removing the Mainboard” on page 41. 8. Press the release tabs on the HDD access LED cables, then detach the cables.
Chapter 4 System Troubleshooting This chapter provides instructions on how to troubleshoot system hardware problems. Hardware Diagnostic Procedure IMPORTANT:The diagnostic tests described in this chapter are only intended to test Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as much detail as possible. 2.
H340 Diagnostics You can run the H340 diagnostics to determine whether the problems with the system are caused by failing hardware, such as system fan, LED board, hard disk drive, memory, etc. You must prepare a bootable USB device to run the tests on the system. To run the diagnostics, perform the following steps: 1. Turn off the system. 2. Prepare a bootable USB device by copying or downloading the ANNIE.GHO diagnostic utility to the USB device.
Test Items Boot from USB disk HDD LED status (normal) HDD 0 HDD 1 HDD 2 HDD 3 HDD LED status (failed) HDD 0 HDD 1 HDD 2 HDD 3 PQAF HDD test Read SN from DMI data check End test 6. After all the tests are completed, the HDD LEDs light purple. 7. A copy of the test result will be saved as a log file (i.e., 66380AC3.LOG) and stored in the Results folder.
System Check Procedures Power System Check If the system will power on, skip this section. Refer to System External Inspection. If the system will not power on, check if the power cable is properly connected to the system and AC source. System External Inspection 1. Inspect the LED indicators on the front panel, which can indicate the malfunction. For the LED locations and description of their behaviour, see “System LED Indicators” on page 5. 2. Make sure that air flow is not blocked. 3.
Error Codes NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer. Do not replace a non-defective FRU. The error messages in the following table indicate the error signals on the HDD access LED indicators on the front panel and the error symptoms.
Online Support Information This section describes online technical support services available to help you repair the system. If you are a distributor, dealer, ASP or TPM, please refer your technical queries to your local Acer branch office. Acer Branch Offices and Regional Business Units may access our website at http://global.acer.com/ support/index. However some information sources will require a user ID and password. These can be obtained directly from Acer CSD Taiwan.
Chapter 5 System Block Diagram and Board Layout System Block Diagram Chapter 5 49
Board Layout Mainboard 50 No Description No Description 1 SATA 3 port 14 Intel 945GC chipset (north bridge) 2 SATA 4 port 15 HDD access LED cable connector 3 SATA 2 port 16 DDR2 DIMM slot 4 SATA 1 port 17 24-pin power cable connector 5 USB ports 18 Intel ICH7R chipset (south bridge) 6 Gigabit Ethernet port (top) USB ports (bottom) 19 BIOS recovery jumper 7 eSATA port 20 Front I/O board cable connector 8 Recovery/reset button 21 Battery 9 Debug board connector 22 Syst
System Jumpers Name Location Settings BIOS recovery jumper JP1 1-2 Normal (default) 2-3 Clear CMOS System type select jumper JP2 1-2 Aspire system (default) 2-3 Altos system Debug/user mode jumper JP3 Open User mode enabled (default) Closed Debug mode enabled Chapter 5 51
52 Chapter 5
Chapter 6 FRU (Field Replaceable Unit) List This chapter offers the FRU (Field Replaceable Unit) list in global configuration of the home server. Refer to this chapter whenever ordering the parts to repair or for RMA (Return Merchandise Authorization). NOTES: Chapter 6 When ordering FRU parts, check the most up-to-date information available on your regional web or channel. For whatever reasons a part number is changed, it will NOT be noted on the printed Service Guide.
Exploded Diagram 54 Chapter 6
Item Part No. Part Name QTY. 1 42.60P02.001 Handle HDD carrier HT-361 1 2 42.60P03.001 Latch HDD carrier HT-361 1 3 34.60P07.001 Axis HDD carrier HT-361 1 4 34.60P05.001 SPG HDD carrier HT-361 1 5 34.60P04.001 EMI HDD carrier HT-361 1 6 47.60M06.001 HDD ear rubber pin HT-360 4 7 42.60P01.001 HDD carrier HT-361 1 8 40.60P04.001 PLT as Icon HT-361 1 9 40.60P03.001 PLT as power HT-361 1 10 41.60P02.001 Bezel as main HT-361 1 11 42.55S13.
FRU List Component QTY Part Name Description Acer Part Number Board Front I/O board 1 FRONT I/O BOARD S15I ASPIRE FRONT I/O BD DIP 55.R3601.002 Backplane board 1 BACKPLANE BOARD S15I BACKPLANE BOARD DIP 55.R3601.001 Backplane board cable 1 BACKPLANE BOARD CABLE C.A. 2CON 10PIN HT361 50.R3601.001 HDD SATA cable 1 HDD SATA CABLE C.A. HDD SATA CABLE HT-361 50.R3601.003 Front I/O board cable 1 FRONT I/O BOARD CABLE C.A. 2CON 26PIN HT361 50.R3601.002 HDD LED CABLE C.A.
Component QTY Part Name Description Acer Part Number Front I/O bracket FRONT I/O BOARD BRACKET ASSY BRKT AS FRONT I/O HT-361 33.R3601.001 HDD carrier HDD CARRIER ASSY HDD CARRIER HT-361 42.R3601.001 Backplane bracket Backplane bracket BRKT BP HT361 N/A Mainboard carrier Mainboard carrier ASSY MB TRAY HT-361 N/A System cover System cover CAS UP HT-361 N/A Key MASTER KEY DK103-KY05 MASTER KEY HT-361 33.R3601.004 FAN W/FAN RUBBER ASSY FAN 120X120X25 S15 23.R3601.
Component QTY Part Name Description Acer Part Number Memory 1 MEMORY UNIFOSA UNB-DIMM DDRII 800 1GB GU341G0ALEPR6B2C6CE LF DIMM 1G GU341G0ALEPR6B2C6CE KN.51203.034 1 MEMORY UNIFOSA UNB-DIMM DDRII 800MHZ 1GB GU341G0ALEPR6B2C6CE LF DIMM 1G GU341G0ALEPR6B2C6CE KN.1GB0H.009 1 PSU DELTA GPS-200AB B 200W 100-240V S1 SPS 200W 1U DELTA GPS-200AB B PY.20009.001 1 SCRW TAP PAN M3*6L 2LEAD NI SCRW TAP PAN M3*6L 2LEAD NI 86.VA524.6R0 1 SCRW MACH P/WS M3*0.5*4L NI SCRW MACH P/WS M3*0.5*4L NI 86.
Appendix A Technical Specifications This section provides technical specifications for the system.
System Memory Item Specification Memory type DDR2-800 unbuffered DIMM Organization Unbuffered, non-ECC Pin count 240 DIMM sockets 1 DIMM size 1 GB or 2 GB Minimum memory 1 GB Maximum memory 2 GB Vendor Unifosa Model name GU341G0ALEPR6B2C6CE GU342G0ALEPR692C6CE System BIOS Item Specification BIOS vendor Pheonix BIOS version N/A Flash memory 256 MB PCI Interface Item Specification PCI Express controller Intel ICH7R Number of slots One PCI Express x 4 slot Network Interface
