Operation Manual

EF1210 U
SER
M
ANUAL
48 http://www.aspi.com Copyright © 1999, All Rights Reserved
Check Command
Syntax
Make sure the commands that are being sent to the EF1210 have the correct syntax.
If only a couple of the commands aren’t being processed, there may be an error in the
syntax of those commands. Remember, the commands are case sensitive. Com-
mands should be typed with all capital letters. The EF1210 should return ERROR#
messages if the commands are typed incorrectly, as long as error messages are
enabled.
Check Device ID
Make sure the Device ID of the EF1210 matches the Device ID of the commands that
are being sent. If they don’t match, the EF1210 will ignore all the commands. Try
sending a command to all devices (*** instead of Device Type and Device ID). If
this works but sending commands to a specific device doesn’t, the Device ID doesn’t
match.
Check RS-232
Make sure the RS-232 cable is connected securely to the EF1210 and the remote con-
trol device. Also, the RS-232 port on the remote control device should be set to 9600,
8-N-1.
C
ONTACTING
T
ECHNICAL
S
UPPORT
If these troubleshooting guidelines don’t resolve the problem you are experiencing
with the EF1210, please check our web site (http://www.aspi.com) for the most cur-
rent technical support information (go to Technical Resources, then to Technical Sup-
port). If you have further questions, please contact us at:
Applications Engineering
ASPI Digital
1720 Peachtree St. NW Suite 220
Atlanta, GA 30309-2439
Phone: [phone]
Fax: [phone]
Email: [e-mail]
Before contacting us, please review the warranty and repair policy on page 51.