User Manual

25
PRODUCT WARRANTY AND RETURN POLICY
What Is Covered
The Aspect is warranted against defects in materials and/or workmanship
for a period of three (3) years from the original date of purchase. During the
warranty period, Soltech Solutions LLC will either repair or replace any
covered, defective product. Within the first 90 days, Soltech Solutions LLC
will incur all costs associated with the repair, or replacement, and return of
the defective product. After 90 days, the customer will assume responsibility
of shipping the defective product back to Soltech Solutions LLC for the
remainder of the warranty period. Soltech Solutions will, in turn, assume
responsibility for up to $20.00 per light of the shipping fees associated with
returning the repaired or replaced product back to the purchaser. Return
shipping fees in excess of $20.00 will be the responsibility of the purchaser.
What is Not Covered
This limited warranty does not cover any damage, deterioration or
malfunction resulting from any alteration, modification, improper or
unreasonable use or maintenance, misuse, abuse, neglect, exposure to excess
moisture, fire, improper packing and shipping (such claims must be
presented to the carrier), lightning, power surges, or other acts of nature.
This warranty does not cover any damage, deterioration or malfunction
resulting from the installation or removal of this product from any
installation, any unauthorized tampering with this product, any repairs
attempted by anyone unauthorized by Soltech Solutions LLC to make such
repairs, or any other cause which does not relate directly to a defect in
materials and/or workmanship of this product.
How to Obtain Warranty Service
Please save this manual and your proof of purchase. In order to enforce the
rights under this warranty, you need to provide proof of purchase for your
product. This allows us to verify the product is authentic. If you do not
have this information, we may not be able to provide you with warranty
coverage.
To start a claim, notify Soltech Solutions LLC by contacting a representative
at [e-mail]. A Soltech Solutions LLC representative will either
attempt to assist in troubleshooting, request photos showing defect, or
provide detailed return instructions. Upon receipt and review of the
defective product, Soltech Solutions LLC will repair or replace, and return
within five (5) business days.