User Manual

24
ASPECT TROUBLESHOOTING
Soltech Solutions understands the importance of manufacturing in the USA,
that's why all of our LED fixtures are made by us, not imported. Our products
are always fitted with the latest technology for maximum efficiency and quality.
We pride ourselves in creating long lasting, energy efficient products. If you
have any issues with your product, please check out our website for the most up
to date FAQ’s, help with common problems, or other updates about the Aspect.
TECHNICAL SUPPORT: For most questions – www.stsln.com/support
For other questions or warranty claims, Email us at: [e-mail]
Problem: Flickering or Flashing
Possible cause #1: Incorrect voltage. Check the input voltage
Possible cause #2: Incompatible Dimmer. No dimmer can be used.
Possible cause #3: LED is damaged by environmental factors
Possible cause #4: High Ambient Temperature, something is
blocking the heat sink or causing the light to
overheat.
Problem: Aspect is not producing light
Possible cause #1: Outlet that the Aspect is using is not working.
Possible cause #2: A wire is broken, discontinue use
Possible cause #3: LED is damaged
Possible cause #4: Power supply has been damaged
Problem: The Aspect is overheating, too hot to touch
Possible cause #1: The heat sink was designed to not exceed 140°F
( 60°C ) under normal conditions. It is okay for the heat
sink to be warm or even hot to touch, but it should not
exceed 212°F ( 100°C ). If the unit reaches this
temperature, it will automatically shut off until it has
reached a safe temperature. You should discontinue use
of the unit until the problem is solved or the unit is sent
back for repair. The heat sink should be cleaned with a
cotton swab. Check that the heat sink is not too close to
objects that product heat or would hinder the natural
cooling abilities of the heat sink. Excessive heat will
dramatically lower the lifespan of the Aspect and will
cause premature failure or less light output overtime.