use and_care_guide

43
Customer Care Center, 1-800-898-1879, www.askousa.com
Error Error indication on the display unit What to do?
E11 OVERFLOW
Water overflowing.
If there is water in the drum that exceeds a certain
level, and an error is reported on the display unit,
the washing program will be interrupted and water
will be pumped out of the washing machine. Restart
the programme. If the error reoccurs, call a service
technician.
If there is water in the drum that exceeds a certain
level, and an error is reported on the display unit,
while the washing machine continues to add water,
close the water tap and call a service technician.
E12 MOTOR ERROR / MOTOR CONTROL
ERROR
Restart the program. If the error reoccurs, call a
service technician.
E23 DOOR UNLOCK ERROR
Error while unlocking the door.
Door is closed, but it cannot be unlocked. Turn off
the washing machine, then turn it back on. If the error
reoccurs, call a service technician. See instructions
for opening the door – chapter on manual door
opening.
E36 COMMUNICATION UI** AND PMCU
Error in UI and PMCU communication.
Turn off the appliance and turn it back on. If the error
reoccurs, call a service technician.
E37 PMCU/UI** software versions are not
compatible.
Please call a service technician.
UNBALANCE
Unevenly distributed laundry.
Manually distribute the laundry and run the spinning
program.
UNABLE TO LOCK DOOR Open and firmly close the door again to final position.
If the error reoccurs, call a service technician.
STERIL TUB ALERT
Warning – Self-cleaning program
Use the self-cleaning program (DRUM CLEANING);
see STEP 5.
Preparing to door unlocking.
(press INFO): Draining must be
performed. Wait for door unlocking.
Wait that process is finished. If after this process no
error is shown, new cycle can be run.
** UI = (User Interface)
Unevenly distributed laundry or lumps of laundry in the washing machine drum may cause problems such as vibration and noisy operation. The washing
machine will sense this and activate the UKS* (*unbalance system).
Smaller loads (e.g. one towel, one sweater, one bathrobe etc.) or clothes made of materials with special geometrical properties are virtually impossible
to distribute evenly across the washing machine drum (slippers, large items etc.). This results in several attempts to redistribute the laundry, which in turn
leads to longer program duration. In extreme cases of unfavourable conditions, the program can be completed without the spinning cycle.
UKS* (*unbalance system) allows stable operation and extends the useful life of the appliance.