Specifications

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Leak Involving One Sink, Tub, or Toilet
 Confirm shower door or tub enclosure was properly closed.
 Turn water supply off to that item.
 Use other facilities in your home and report problem on next business day.
Back Up At One Toilet
If only one toilet is affected, corrections can be carried out during normal business hours.
 Shut off the water supply to the toilet involved.
 Use a plunger to clear the blockage.
 If you've been in your home fewer than 30 days, contact the Developer’s Customer
Service Department (turn to “Contact Information” tab).
 If you've been in your home over 30 days, contact a repair service. You will be responsible
for the cost.
Initial Orientation and Warranty Guidelines
During the initial orientation, we will confirm that all plumbing fixtures are in acceptable condition
and are functioning properly, and that all faucets and drains operate freely. We will repair
deficiencies as follows:
Broken Shower Diverter
The Developer will not replace a diverter that has been damaged by a homeowner.
Clogged Drain
The Developer will correct clogged drains that occur within 30 days of the initial sale. If we are
called to a suite to repair a clog that has been caused by the homeowner, we will bill the
homeowner for the cost of removing the clog! Please note this includes toilet and sink
clogs caused by the homeowner!!! After the first 30 days, the homeowner is responsible for
correcting clogged drains, at his/her cost.
Cosmetic Damage
The Developer will correct any fixture damage noted during the initial orientation. Repairing chips,
scratches, or other surface damage noted subsequent to the initial orientation is your
responsibility.
Leaks
The Developer will repair leaks in the plumbing system that occur within the two-year warranty
period. The warranty begins on the closing date when the unit is first sold. If a plumbing leak
caused by a warranted item results in drywall or floor covering damage, we will repair or replace
items that were part of the home as originally purchased. We do not make adjustments for
secondary damages (for example, damage to wallpaper, drapes, and personal belongings).
Insurance should cover these items.
Noise
Changes in temperature or the flow of the water itself will cause some noise in the pipes. This is
normal and requires no repair. We will repair persistent water hammer that occurs within the first
two years of the warranty. Again, the warranty begins on the closing date when the unit is first
sold.
If a warrantable plumbing deficiency occurs within the warranty period, please contact either the
Developer or your property manager during business hours. After business hours, please contact
your property manager. If you do not hear from your property manager, and the deficiency is an