Specifications

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We have included the following additional care tips. Where these tips contradict information found
in the manufacturer’s literature, please defer to the latter.
Remove High Heel Shoes and Trim Pet’s Nails
Hardwood floors may be damaged by the extreme force caused by lady’s high heel shoes
(measured in pounds per square inch (psi)). For example, a car has a load of 28-30 psi, while a
125 pound woman with high heels has a load of 2000 psi!!. High heels will cause indentation
in wood flooring! As such, ask your guest to remove her heels to protect your floor!
A general rule of thumb is to avoid letting any sharp or pointed object come into contact with your
floor. This includes pets’ nails, which should be trimmed to minimize damage!
Felt Tabs
Always protect the feet of your furniture; specifically the areas that rest on the floors. You may
use felt tabs on the underside of the furniture legs to prevent scratches or indentations occurring
on the floor surface.
Cleaning
Protect the floor from any exposure to liquids, water or other forms of moisture. Sweep or vacuum
the floor daily to keep it clean and free of dust. Please ensure that your vacuum’s wheels are not
damaging the floor. For more thorough cleaning, use a wood floor cleaning solution approved by
the floor supplier (“Contact Information” tab). Do not use any household cleaners, oils, soaps,
waxes or any abrasive materials/scouring agents on your wood floor.
Hardwood Floor Color Change
Hardwood flooring will naturally undergo a change in color as it adjusts to the ambient light
conditions of your home environment. The degree of color change varies by species. To ensure a
uniform change, it is recommended that you do not place area rugs on the new floor for sixty days
after installation. Thereafter, periodic re-arrangement of furniture and area rugs will help ensure
that your flooring colors evenly.
Initial Orientation and Warranty Guidelines
Elevation/Gap Variations
Manufacturer guidelines state that strip hardwood flooring shall be installed to provide a surface
where adjacent strips have no more than a 2mm difference in elevation (a 2mm difference is
approximately the thickness of a dime). Flooring not meeting this standard shall be repaired. This
rule also applies to the gap variances between planks (for example, gap variances greater than 2
mm between planks will be repaired).
Colour and Grain Variations
Please note that wood is a natural product, and variation in colour and grain pattern from one
piece of flooring to another is normal.
Floor Finish
During your initial orientation, the Developer will review the hardwood floors and determine if any
scratches and gouges are present. The “5 foot, 2 second” rule will apply. Briefly, the “5 foot, 2
second” rule states that a gouge/scratch will only be repaired if you can see same from a standing
distance of 5 feet and within a time frame of 2 seconds. If not, it is not a defect.
It is important to note that the Developer is not obligated to repair hardwood damage caused after
ownership is transferred from the Developer to the homeowner. Repair of floor damage caused
after completion is one of the homeowner’s maintenance responsibilities. Please note it is our