Quick Installation Guide

Askey SFE3160S CBSD
Version 1.0 March 1, 2020
6
4. Common Troubleshooting Procedures
Case
State to
Indicate
Power LED Status LED
Service
LED
Customer Care Description
1 Power On RED OFF OFF
1. If the device doesn't into this state after PLUN
IN:
a. Please check the wall outlet is working fine.
b. Please check whether the power cord of charger
is connected or not.
c. If the machine still can't into this state after the
power cord and wall outlet are working properly.
Hardware issue, please change the product.
2. If the device stays in this state more than 1
minute:
a. Hardware issue, please change the product.
2
Network is
initializing
GREEN OFF OFF
If the device stays in
this state more than 1
minute, please check:
1. Please check the network cable is connected to
the Ethernet port on your device, and the other
end is connected to the network.
2. Please try to switch a different Ethernet cable.
3. Please check DHCP server is working normally.
3
IPsec Tunnel
is initializing
BLUE
RED
FLASHING
OFF
If the device stays in this state more
than
5
minutes, please check:
1. Please check the IP address for this device can
access the internet.
2. Please check the UDP port 500 and UDP port
4500 is opening at the firewall.
4
LTE Service
is initializing
BLUE
BLUE
FLASHLING
OFF
If the device stays in this state more
than
5
minutes, please check:
1. The location of device is allowed to cell up by
SAS
2. The device can get the GPS signal (Take the GPS
antenna to window / Stick to window if required)
5
Lost
Connecting
with MME
BLUE RED OFF
Please connect with administrator of HeMS to
check whether the MME IP is correct or not.
6
Setting Error
at HeMS
BLUE OFF RED
Please connect
with administrator of HeMS to
check whether the Cell ID, TAC, and PCI are correct
or not.
7
LTE Service
Ready
BLUE BLUE GREEN
8
LTE Service
in Progress
BLUE BLUE
GRREEN
FLASHING