User's Manual

Femtocell Multi-band SOHO
Quick Start Guide
Common Troubleshooting Procedures
Issue Description and Resolution
Power
Internet
Status
3G
4G
Device has a hardware issue.
Solid Orange
Solid Orange
Solid Orange
Solid Orange
Solid Orange
Device connection issue with
router.
Flashing White
Solid Orange
Off
Off
Off
Deviceis unable toreach network.
Check with Internet Service Provider
on network settings. Ensure ports
UDP 500, UDP 4500 and UDP 123 are
opened.
Flashing White
Flashing Orange
Off
Off
Off
Unable to activate the device
with network.
Flashing
White
Solid White
Solid or
Flashing
Orange
Off
Off
3G, 4G, service is not available.
Device may not be used in market
or remote disabled.
Solid White
Solid White
Solid or
Flashing
White
Off
Off
Device has reached maximum
number of active voice and data
connections for each technology.
Attempt to call again after
existing calls are terminated.
Solid White
Solid White
Flashing
White
Flashing
White
Flashing
White
The device is overheated.
Move device to a cooler location.
Flashing
Orange
Flashing
Orange
Flashing
Orange
Flashing
Orange
Flashing
Orange