User's Manual
Chapter 4: Additional Information
49
Illustrationscontainedinthisdocumentareforrepresentationonly.
Chapter4:AdditionalInformation
GeneralTroubleshooting
Youcancorrectmostproblemsyouhavewithyourproductbyconsultingthetroubleshootinglistthat
follows.
IcannotaccesstheInternet.
CheckalloftheconnectionstoyourEMTA.
YourEthernetcardmaynotbeworkingwell.Checkthedocumentationformoreinformation.
TheNetworkPropertiesofyouroperatingsystemmaynotbesettingcorrectly.CheckwithyourISPor
cablecompany.
Allofthelightsareflashinginsequence.
ThismeanstheEMTAisautomaticallyupdatingitssystemsoftware.Pleasewaitforthelightstostop
flashing.Theupdatingprocesstypicallylastslessthanoneminute.
DonotremovethepowersupplyorresettheEMTAduringthisprocess.
Ican’tgetthemodemtoestablishanEthernetconnection.
Evennewcomputersdon’talwayshaveEthernetcapabilities–besuretoverifythatyourcomputerhas
aproperlyinstalledEthernetcardandthedriversoftwaretosupportit.
ChecktoseethatyouareusingtherighttypeofEthernetcable.
Themodemwon’tregisteracableconnection(CABLELINKlightnotoncontinuously).
IfthemodemisinInitializationMode,theINTERNETlightwillbeflashing.Callyourcablecompanyifit
hasnotcompletedthis5‐stepprocesswithin30minutes.
ThemodemshouldworkwithastandardRG‐6coaxialcable,butifyou’reusingacableotherthanone
yourcablecompanyrecommends,oriftheterminalconnectionsareloose,itmaynotwork.Checkwith
yourcablecompanytodeterminewhetheryou’reusingthecorrectcable.
Ifyousubscribetovideoserviceovercable,thecablesignalmaynotbereachingthemodem.Confirm
thatgoodqualitycabletelevisionpicturesareavailabletothecoaxialconnectoryouareusingby
connectingatelevisiontoit.Ifyourcableoutletis"dead",callyourcablecompany.
VerifythattheEMTAserviceisDOCSIScompliantbycallingyourcableprovider.
Idon’thearadialtonewhenIuseatelephone.
Telephoneserviceisnotactivated.IftherightmostlightontheEMTAstaysonwhileothersflash,check
withyourTSPorcablecompany.