User's Manual
Table Of Contents
- Introduction
- EMTA Gateway Features
- What’s on the CD-ROM
- Accessing the Diagnostics Display through the CD-ROM
- Computer Requirements
- Setting the Modem in the Stand
- Wall Mounting
- EMTA Gateway Overview
- Connecting the EMTA Gateway to a Single Computer
- Attaching the Cable TV Wire to the EMTA Gateway
- Important Connection Information
- USB Connection to One Computer
- USB Connection - Using the Installation Wizard
- USB Connection - Without Using the Installation Wizard
- Using Windows 2000 for USB Connection
- Using Windows Me for USB Connection
- Using Windows XP for USB Connection
- Ethernet Connection to One Computer
- Connecting More Than Two Computers to the EMTA Gateway
- Telephone or Fax Connection
- Activating the EMTA Gateway
- Accessing the Internet
- Status
- Wireless
- Frequently Asked Questions
- General Troubleshooting
- FCC Declaration of Conformity and Industry Canada Information
Chapter 3: Additional Information
Illustrations contained in this document are for representation only. 41
General Troubleshooting
You can correct most problems you have with your product by consulting the troubleshooting
list that follows.
I can’t access the internet.
z Check all of the connections to your EMTA Gateway.
z Your Ethernet card or USB port may not be working. Check each product’s
documentation for more information.
z The Network Properties of your operating system may not be installed correctly or the
settings may be incorrect. Check with your ISP or cable company.
All of the lights are flashing in sequence.
z This means the EMTA Gateway is automatically updating its system software. Please
wait for the lights to stop flashing. The updating process typically lasts less than one
minute.
z Do not remove the power supply or reset the EMTA Gateway during this process.
I can’t get the modem to establish an Ethernet connection.
z Even new computers don’t always have Ethernet capabilities – be sure to verify that your
computer has a properly installed Ethernet card and the driver software to support it.
z Check to see that you are using the right type of Ethernet cable.
The modem won’t register a cable connection (CABLE LINK light not on
continuously).
z If the modem is in Initialization Mode, the INTERNET light will be flashing. Call your
Cable Company if it has not completed this 5-step process within 30 minutes, and note
which step it is getting stuck on. (See page 24 for details.)
z The modem should work with a standard RG-6 coaxial cable, but if you’re using a cable
other than one your Cable Company recommends, or if the terminal connections are
loose, it may not work. Check with your Cable Company to determine whether you’re
using the correct cable.
z If you subscribe to video service over cable, the cable signal may not be reaching the
modem. Confirm that good quality cable television pictures are available to the coaxial
connector you are using by connecting a television to it. If your cable outlet is “dead”,