DWG855 digital ⎢ BROADBAND EMTA GATEWAY
Important Information CAUTION CAUTION Disconnect power before To ensure reliable operation and to prevent servicing. overheating, provide adequate ventilation for this modem and keep it away from heat sources. Do not locate near heat registers or other heat-producing CAUTION This device is intended for equipment. Provide for free air flow around the EMTA Gateway and its power supply. indoor operation only. Telephone jacks Line 1 and Line 2 must not be connected to outside wiring.
here and record the serial and model numbers in case you need them. The numbers are located on the back of the product. Model No. ____________________________Serial No ________________________________ Purchase Date: ________________________Dealer/Address/Phone: _________________________ Illustrations contained in this document are for representation only.
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Table of Contents Chapter 1: Connections and Setup Introduction ............................................................................................................................ 1 EMTA Gateway Features..................................................................................................... 1 What’s on the CD-ROM ...................................................................................................... 1 Accessing the Diagnostics Display through the CD-ROM .................
Table of Contents Telephone or Fax Connection .......................................................................................... 24 Activating the EMTA Gateway................................................................................................. 26 Chapter 2: Web Configuration Accessing the Internet ........................................................................................................... 27 Outline of Web Manager ..........................................................
Chapter 1: Connections and Setup Introduction EMTA Gateway Features z CableLabs DOCSIS 1.0/1.1/2.0, CableHome 1.1 and PacketCable 1.0/1.1 (upgradeable to PC1.5) Standard Compliant z Integrated battery backup for telephony z Support Multiple Provisioning Modes. z Support PacketCable NCS 1.0 MGCP1.
Chapter 1: Connections and Setup z Telnet debug of voice call flows z Clear LED display z Plug and Play z Support for UpnP QoS and UPnP MIBS What’s on the CD-ROM Insert the RCA Digital Cable Modem CD-ROM into your CD-ROM drive to view troubleshooting tips, the internal diagnostics, and other valuable information. Note: You will need to use the CD-ROM to install the USB driver if you are connecting via the USB port.
Chapter 1: Connections and Setup Computer Requirements For the best possible performance from your Digital Cable Modem, your personal computer must meet the following minimum system requirements (note that the minimum requirements may vary by cable companies): IBM PC COMPATIBLE MACINTOSH** CPU Pentium preferred PowerPC or higher System RAM 16MB (32MB preferred) 24MB (32MB preferred) Operating System Windows* NT/2000/Me/XP, Mac OS** 7.6.
Chapter 1: Connections and Setup Wall Mounting The number of the screw: 2 pcs Direction for wall mounting: LED panel upward. Dimension for the screw: TBD There are 4 slots on the underside of the EMTA that can be used for wall mounting. Note: When wall mounting the unit, ensure that it is within reach of the power outlet. You will need 2 suitable screws which screw diameter would be 4.4 mm to wall mount the Cable Modem or the Battery Pack.
Chapter 1: Connections and Setup EMTA Gateway Overview Front Panel The following illustration shows the front panel of the EMTA machine: The LEDs on the front panel are described in the table below (from left to right): Power ON Boot-up Operation Internet Ethernet DS US Online ON ON ON 2 3 4 ON ON ON ON ON ON X ON ON X X X X X X X X X X X X X X X X X X OFF X X X X X X X X X OFF X X X X X X X X X ON 0.
Chapter 1: Connections and Setup Operation AC Good Battery Good ON ON ON ON FLASH ON ON ON FLASH ON AC Good Battery Low Battery Bad Wireless Link ON Wireless is not installed TX/RX Wireless Traffic or disable Both Lines On-Hook Tel1 Off-hook, Tel2 On-hook ON Tel1 On-hook, Tel2 Off-hook FLASH FLASH ON ON ON ON FLASH ON ON FLASH ON ON AC Good ON FLASH Both Lines Off-Hook Both Lines On-Hook Tel1 Off-hook, Tel2 FLASH Off
Chapter 1: Connections and Setup Rear Panel TEL1/2 & TEL2 Telephony RJ-11 connector ETHERNET 1-4: Ethernet 10/100BaseT RJ-45 connector USB: USB Connector REBOOT EMTA: Reboot this EMTA Gateway CABLE: F-Connector Rating 100-240V: Power connector Installing the Battery This section provides information on installing batteries into the modem. Follow the steps below: 1. Ensure the power cord is unplugged. 2. Remove the battery cover on the rear panel. There are two battery compartments.
Chapter 1: Connections and Setup 4. Re-attach the battery cover. 5. Plug the power cord into an AC-recepticle that is always ON (non-switchable). It’s best to secure the plug to the wall plate using an extended wall plate screw. The battery will fully charge within 4 hours.
Chapter 1: Connections and Setup Relationship among the Devices This illustration shows a cable company that offers DOCSIS- and PacketCable-compliant voice/data services. What the Modem Does THOMSON DWG855 is an integrated telephony and wireless gateway that is CableLabs DOCSIS 1.0/1.1/2.0, CableHome1.1 and PacketCable 1.0/1.1 compliant product that provides high-speed Internet access as well as primary line telephony, and fax/modem services via an existing CATV infrastructure.
Chapter 1: Connections and Setup the World Wide Web (WWW). The TSP provides you with telephony access to other modems or other telephony services over the Public Switched Telephone Network (PSTN). Check with your cable company to make sure you have everything you need to begin; they’ll know if you need to install special software or re-configure your computer to make your cable internet service work for you.
Chapter 1: Connections and Setup Please verify the following with the cable company The cable service to your home supports DOCSIS-compliant and PacketCable-compliant two-way modem access. Your internet account has been set up. (The Media Terminal Adapter will provide data service if the cable account is set up but no telephony service is available.) You have a cable outlet near your PC and it is ready for Cable Modem service. Note: It is important to supply power to the modem at all times.
Chapter 1: Connections and Setup Connecting the EMTA Gateway to a Single Computer This section of the manual explains how to connect your EMTA Gateway to the USB or Ethernet port on your computer and install the necessary software. Please refer to Figure 1 to help you connect your Digital Cable Modem for the best possible connection. Attaching the Cable TV Wire to the EMTA Gateway 1. Locate the Cable TV wire. You may find it one of three ways: a.
Chapter 1: Connections and Setup Important Connection Information The EMTA Gateway supports Ethernet and USB connections simultaneously. USB Connection to One Computer Note: Only use the power supply provided with this unit. Using other power supplies may damage the unit. Fig. 2: USB Connection Illustrations contained in this document are for representation only.
Chapter 1: Connections and Setup USB Connection - Using the Installation Wizard If you received an Installation/Quick Start kit with the purchase of your modem, you should use the software provided in that kit. If not, the Digital Cable Modem CD included with your modem contains the drivers, Installation Wizard, and other information you need to install your EMTA Gateway. The Installation Wizard serves as your step-by-step guide to connecting and configuring your device. 1.
Chapter 1: Connections and Setup B. Plug the other end of the power supply into the AC outlet. C. Click “Next” when you have finished connecting the power supply. 8. The next step begins an automated installation of the USB drivers. This installation may require Windows system files that are not currently located on your hard drive. If the Installation Wizard needs those files, you will be asked to insert your Windows Operating System CD-ROM. Click “OK” to continue. 9.
Chapter 1: Connections and Setup Note: If Windows 2000 does not recognize the presence of the EMTA Gateway, your BIOS settings may not permit USB and/or Plug-and-Play devices. Please contact your computer’s customer service department. 7. Choose the “Search for a suitable driver for my device (recommended)” option, and click “Next”. 8. Choose ONLY the “CD-ROM drives” option and click “Next”.
Chapter 1: Connections and Setup 9. The search should find the driver for the “Thomson USB CDC Devices”. To confirm that this is the case, click “Next” to continue and proceed to step 11. Otherwise, see step 10. Important: Do NOT continue if the search finds “USB Composite Device” driver. Proceed to step 10. 10. Follow these instructions ONLY if the driver found was NOT the “Thomson USB CDC Devices.” A. Click “Back” to return to the previous window. B. Ensure that you have selected the “CD-ROM” option. C.
Chapter 1: Connections and Setup At this point your PC needs to copy Windows 2000 specific files. If these files are not located on your hard drive, you may need to insert your Windows 2000 installation media (i.e., Windows 2000 CD-ROM), but first remove the EMTA Gateway CD-ROM. 12. After the Windows specific files are copied, you may be asked for another USB driver file named “NETRCACM.SYS,” located on the EMTA Gateway CD-ROM.
Chapter 1: Connections and Setup Choose the “Automatic search for a better driver (Recommended)” option, and click “Next.” Note: If Windows Me does not recognize the presence of the EMTA Gateway, i.e., the “Add New Hardware Wizard” did not automatically appear, your BIOS settings may not permit USB and/or Plug-and-Play devices. Please contact your computer’s customer service department. 7. The automatic search should find and install the driver for the “RCA or Thomson Digital Cable Modem”.
Chapter 1: Connections and Setup 7. The “Found New Hardware Wizard” will then display the device name and ask you to insert the installation CD-ROM that came with the unit. Choose the “Install from a list or specific location (Advanced)” option, and click “Next.” Note: If Windows XP does not recognize the presence of the EMTA Gateway, i.e., the “Welcome to the New Hardware Wizard” did not automatically appear, your BIOS settings may not permit USB and/or Plug-and-Play devices.
Chapter 1: Connections and Setup 9. When the “Completing the Found New Hardware Wizard” window appears, click “Finish” to complete the process. 10. The EMTA Gateway installation is now complete. To validate a proper installation, perform the following instructions: A. Click on the “Start” icon in the lower left-hand corner of your screen. B. Select “Settings,” followed by “Control Panel.” The “Control Panel” window will appear. C. Double-click on the “System” icon, and select the “Device Manager.” D.
Chapter 1: Connections and Setup For telephone and fax connections, go to page 25.
Chapter 1: Connections and Setup Ethernet Connection to One Computer Make the connections to the modem in the following sequence: 1. Connect one end of the coaxial cable to the cable connection in the wall, and the other end to the CABLE jack on the EMTA Gateway. 2. Connect the plug from the AC power supply into the POWER AC ADAPTER jack on the EMTA Gateway, and plug the power supply into an AC outlet. Note: Use only the power supply that accompanied this unit. Using other adapters may damage the unit. 3.
Chapter 1: Connections and Setup USB is not available, you’ll need the following additional equipment: Crossover-wired, or “null,” category 5 Ethernet cable for the EMTA Gateway to be connected to the hub 10BaseT or 100BaseT Hub or Switch Straight through, or standard, category 5 Ethernet cable (one for each computer to be connected) If you have a hub with an uplink port*, a straight through cable can be used in combination with that port in lieu of the crossover cable.
Chapter 1: Connections and Setup switch (or FLASH button) to change calls. The following procedures describe some of the possible connection schemes for using telephony devices with the EMTA Gateway. 1. Connect a standard phone line cord directly from the phone (fax machine, answering machine, caller ID box, etc.) to one of the LINE jacks on the EMTA Gateway. 2.
Chapter 1: Connections and Setup Activating the EMTA Gateway After you install the EMTA Gateway and turn it on for the first time (and each time the modem is reconnected to the power), it goes through several steps before it can be used. Each of these steps is represented by a different pattern of flashing lights on the front of the modem. Note: All indicators flash once before the initialization sequence.
Chapter 2: Web Configuration To make sure that you can access the Internet successfully, please check the following first. 1. Make sure the connection (through Ethernet or USB) between the EMTA Gateway and your computer is OK. 2. Make sure the TCP/IP protocol is set properly. 3. Subscribe to a Cable Company. Accessing the Internet Once your host PC is properly configured, please proceed as follows: 1. Start your web browser and type the private IP address of the EMTA Gateway on the URL field: 192.
Chapter 2: Web Configuration Title: It indicates the title of this management interface. Main Menu: It includes Status and Wireless. Main Window: It is the current workspace of the web management, containing configuration or status information.
Chapter 2: Web Configuration Status Software This page shows the software and hardware information and the status of the EMTA Gateway. Connection This page shows current connection status containing startup procedures, downstream status, upstream status, CM online information, and so on. Security This page allows you to change the user name and password for accessing this web page. Illustrations contained in this document are for representation only.
Chapter 2: Web Configuration Password Change User ID: Key in the user ID in this field. New Password: Enter the new password in this box. Re-Enter New Password: Enter the new password again for confirmation. Current User ID Password: Key in the original password. Restore Factory Defaults: If you want to restore the factory settings, click Yes and Apply. If not, click No and Apply. Diagnostics This page offers basic diagnostic tools for you to utilize when connectivity problems occur.
Chapter 2: Web Configuration Wireless Mac Address: Displays the Wireless Mac Address information. Network Name (SSID): The SSID is the identification of this device; the system will detect the SSID and display it in this field for your reference. You may modify it. Network Type: If you choose Open, the EMTA will periodically broadcast its SSID to allow the wireless clients within the range to recognize its presence. You may choose Closed to hide the SSID.
Chapter 2: Web Configuration WPA/WPA2: (Wi-Fi Protected Access) It must be used in conjunction with an authentication server such as RADIUS to provide centralized access control and management. It can provide stronger encryption and authentication solution than none WPA modes. WPA2 is the second generation of WPA security WPA-PSK (WPA-Pre-Shared Key) /WPA2-PSK (WPA2-Pre-Shared Key): It is useful for small places without authentication servers such as the network at home.
Chapter 2: Web Configuration If you select WEP (64-bit or 128-bit), you can adjust the following settingsShared Key Authentication: Decide whether to set the shared key Optional or Required by selecting from the drop-down menu. Network Key 1 to 4: The system allows you to enter four sets of the WEP key. For 64-bit WEP mode, the key length is 5 characters or 10 hexadecimal digits. As for 128-bit WEP mode, the key length is 13 characters or 26 hexadecimal digits.
Chapter 2: Web Configuration For the WPA/WPA2 network Authentication, the settings that you can adjust including WPA/WPA2 Encryption, RADIUS Server, RADIUS Port, RADIUS Key, Group Key Rotation Interval, and WPA/WPA2 Re-auth Interval. WPA/WPA2 Encryption: There are three types that you can choose, TKIP, AES, TKIP+AES. TKIP takes the original master key only as a starting point and derives its encryption keys mathematically from this mater key.
Chapter 2: Web Configuration MAC Restrict Mode: Click Disabled to welcome all of the clients on the network; select Allow to permit only the clients on the list to access the cable modem; or choose Deny to prevent the clients on the list to access this device. MAC Address: Enter the MAC addresses of the connected clients into the fields, then click Apply to add them to the list for access control. Connected Clients: The information of current connected clients will be displayed in this field.
Chapter 2: Web Configuration Advanced This page allows you to configure the data rates and WiFi thresholds. 54gTM Network Mode: There are three modes for you to choose, please check the specification of your wireless card and choose a proper setting. 54gTM Protection: Select Auto to turn on the 54gTM protection; select Off to turn down the protection. XpressTM Technology: Click Enabled to start this function; choose Disabled to close this function.
Chapter 2: Web Configuration than the threshold that you set here will be sent with the four-way frame exchange. And, a length less than or equal to the value that you set will not be proceeded by RTS. Bridging This page allows you to configure the WDS features. WDS (Wireless Distribution System) is a system that enables the interconnection of access points wirelessly.
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Chapter 3: Additional Information Frequently Asked Questions Q. What if I don’t subscribe to cable TV? A. If cable TV is available in your area, data and voice service may be made available with or without cable TV service. Contact your local cable company for complete information on cable services, including high-speed internet access. Q. How do I get the system installed? A. Professional installation from your cable provider is strongly recommended.
Chapter 3: Additional Information companies are adopting as they upgrade their systems. Should you ever decide to move, the EMTA Gateway will work with all upgraded cable systems that are PacketCable-compliant.
Chapter 3: Additional Information General Troubleshooting You can correct most problems you have with your product by consulting the troubleshooting list that follows. I can’t access the internet. z Check all of the connections to your EMTA Gateway. z Your Ethernet card or USB port may not be working. Check each product’s documentation for more information. z The Network Properties of your operating system may not be installed correctly or the settings may be incorrect.
Chapter 3: Additional Information call your Cable company. z Verify that the Cable Modem service is DOCSIS-compliant and PacketCable-compliant by calling your cable provider. I don’t hear a dial tone when I use a telephone. z Telephone service is not activated. If the rightmost light on the EMTA Gateway stays on while others flash, check with your TSP or cable company. z If the EMTA Gateway is connected to existing house telephone wiring, make sure that another telephone service is not connected.
Chapter 3: Additional Information FCC Declaration of Conformity and Industry Canada Information This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Trade Name: RCA Model: DWG855 Equipment Classification: Computing Device Accessory Responsible Party: Thomson Inc. 10330 N.
Chapter 3: Additional Information Service Information If you purchased or leased your EMTA Gateway directly from your cable company, then warranty service for the Digital Cable Modem may be provided through your cable provider or its authorized representative. For information on 1) Ordering Service, 2) Obtaining Customer Support, or 3) Additional Service Information, please contact your cable company. If you purchased your EMTA Gateway from a retailer, see the enclosed warranty card.
Chapter 3: Additional Information Glossary 10BaseT – Unshielded, twisted pair cable with an RJ-45 connector, used with Ethernet LAN (Local Area Network). “10” indicates speed (10 Mbps), “Base” refers to baseband technology, and “T” means twisted pair cable. Authentication - The process of verifying the identity of an entity on a network. DHCP (Dynamic Host Control Protocol) – A protocol which allows a server to dynamically assign IP addresses to workstations on the fly.
Chapter 3: Additional Information normally housed in a small plastic box located on an outer wall of the house. It is the legal demarcation between the subscriber’s property and the service provider’s property. PacketCable – A project with the objective of developing a set of necessary telephony specifications and operations support interface specifications for EMTA Gateways and associated equipment used over the DOCSIS-based cable network.
Chapter 3: Additional Information Please do not send any products to the Indianapolis address listed in this manual or on the carton. This will only add delays in service for your product. Thomson Inc. 10330 North Meridian Street Indianapolis, IN 46290 © 2004 Thomson Inc. Trademark(s) Registered Marca(s) Registrada(s) Printed in USA TOCOM 1691104A Illustrations contained in this document are for representation only.
