User Manual

Chapter 4:Additional information
Illustrations contained in this document are for representation only.
63
General Troubleshooting
You can correct most problems you have with your product by consulting the troubleshooting list that
follows.
Check all connections to your Wireless Gateway.
information.
TheNetwork Properties of your operating system may not be installed correctly or the settings
may be incorrect. Check with your ISP or cable company.
abilities be sure to verify that your
computer has a properly installed Ethernet card and the driver software to support it.
Check to see that you are using the right type of Ethernet cable.
If the modem is inInitialization Mode, the INTERNET light will be flashing. Call your Cable
Company if it has not completed this 5-step process within 30 minutes, and note which step it is
getting stuck on.
The modem should work with a standard RG-6 coaxial cable, but if y
than the one your Cable Company recommends, or if the terminal connections are loose, it may
cable.
If you subscribe to video service over cable, the cable signal may not be reaching the modem.
Confirm that good quality cable television pictures are available to the coaxial connector you
Company.
Verify that the Cable Modem service is DOCSIScompliant by calling your cable provider.
For more Usage and Troubleshooting Tips use the web site links provided on the CD-ROM:
http://www.cable-modem.rca.com/help