Specifications
Support
Global Product Support B-1
B
Global Product Support
If you have any problems or require further assistance, the Customer Support team can be
reached through the following:
• telephone
•email
• Ashtech BBS system
• Internet
Please refer to the documentation before contacting Customer Support. Many common
problems are identified within the documentation and suggestions are offered for solving
them.
Ashtech customer support:
Sunnyvale, California, USA
800 Number: 1-800-229-2400
Local Voice Line: (408) 524-1680
fax Line: (408) 524-1500
Email: support@ashtech.com
Ashtech Europe Ltd. Oxfordshire UK
TEL: 44 1 993 883 533
fax : 44 1 993 883 977
Solutions for Common Problems
• Check cables and power supplies. Many hardware problems are related to these
simple problems.
• If the problem seems to be with your computer, re-boot it to clear the system's
RAM memory.
• If you are experiencing receiver problems, reset the receiver as documented in
the set commands section of this manual. Note that the reset command clears
receiver memory and resets operating parameters to factory default values.
• Verify the batteries are charged.
• Verify that the antenna views skyward are unobstructed by trees, buildings, or
other canopy.