Ascotel IntelliGate Telecommunication Systems Ascotel Office 25 User's Guide ascom
Operating and Display Elements Operating and Display Elements 11 12 13 14 1 2 3 4 1 2 3 4 7 10 9 8 7 6 5 Some systems or system versions do not support all the features. The corresponding text sections are identified by a letter inside square brackets. The section ”System and Software Dependency” indicates which system versions support the relevant features.
Operating and Display Elements 1 Display 9 • top: Information, Foxkey functions • bottom: Symbols 2 Foxkey Multifunction key: • press briefly: Activates allocated function • press and hold down: Reverses scroll direction 3 Info key 4 Menu key Calls up further information Menu access key • Scrolls through Foxkey functions • press and hold down: Configuration mode 5 Indicator LED • Flashing: Call • Lit: Voice Mail, message, or callback 6 7 8 • Press once briefly: Loudspeaker on / off • Press twi
Operating and Display Elements Displaysymbols 4/\ Note 4 Loudspeaker is switched on Callback is activated 1st (top) configurable key activated Phone lock is activated Second configurable key activated Configuration mode activated Third configurable key activated Text mode activated Fourth configurable key activated Information available Call Forwarding Unconditional is activated Other menu items available Scrolls up (figure indicates entry number) Reversing direction: Press Foxkey with a lon
Contents Contents Operating and Display Elements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Equipment Provided . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Safety and Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Dialling and Phoning . . . . . . . . . . . . . . . . . . . . . . . . . .
Equipment Provided Equipment Provided Telephone Quick User's Guide and safety information 6 Handset Phone cord Handset cord
Safety and Liability Safety and Liability Safety Information Failure to observe this information can be hazardous and infringe existing laws. Please read the Operating Instructions and keep them for future reference. When handing over your phone to others, make sure you enclose these Operating Instructions. Connections Always plug the phone cable connectors into the appropriate sockets. Do not modify the connections in any way. Maintenance Use original accessories only.
Dialling and Phoning Dialling and Phoning You Receive a Call This section explains the procedure for answering a call. Answering a Call Your phone is ringing and the indicator LED is flashing. To answer the call, proceed as follows: Pick up the handset. Note If the caller's phone number is received, it is shown on the display. If the phone number is stored on the phone or in the system, the display also shows the corresponding name.
Dialling and Phoning You Want to Make a Call This section explains the different ways you can make a call with your phone. Dialling with the Phone Number You want to call someone and key in that person's phone number. Use the digit keys to key in the phone number. The display shows the phone number. ☛ Note You can use the Correction key to delete any incorrect digits. Pick up the handset. The person is called. – or – Call Press the "Call" Foxkey. The person is called.
Dialling and Phoning Using Your Phone in Open Listening Mode You want other people in the room to be able to listen in to the call. The open listening function lets you activate the loudspeaker in addition to the handset. During a call: Press the Loudspeaker key. Open listening is now activated. Note You can continue with the call as usual using the handset. Deactivating open listening: Press the Loudspeaker key a second time. Open listening is now deactivated.
Using the Display and Operating Elements Using the Display and Operating Elements Display Abbreviations Depending on the display space available, certain terms may be abbreviated, e.g. "Announ." for "Announcement". The abbreviations though can be easily understood. Navigating through the Foxkey menu The Foxkey provides the functions available for the current situation. The default display shows the info line. Use the Menu key to go to the Foxkey menu .
Using the Display and Operating Elements Keys Pressing a Key Depending on the situation and operating mode, a key may have various functions. The function activated depends on the number of times the key is pressed or whether it is pressed quickly or held down for a moment. Here are some examples: Press the key. <2x short> <2x, 3x, 4x, etc.> Keep the key held down for a moment (about 2 seconds). Press the key twice in quick succession.
Using the Display and Operating Elements Input Enters digits The digit keys are used to enter the digits 0 to 9. Entering Letters and Special Characters You can also use the digit keys to enter letters and special characters. A number of letters and special characters are assigned to each key. To enter letters and special characters using the digit keys, you need to be in text mode. The display shows the " " symbol. You can switch back and forth between number mode and text mode during your input.
Using the Display and Operating Elements Entering a Phone Number in Call Preparation You want to enter a phone number without it being dialled automatically, so as to have time to check the number and, if necessary, to correct it. The number is not dialled until you go off-hook, for example by picking up the handset. Enter a phone number in call preparation. The display shows the phone number. ☛ Correcting your Input You notice you have entered a wrong digit or character.
Using the Display and Operating Elements Signals Indicator LED Signals These are the normal LED display types. Other display types are described in the troubleshooting section.
Using Added Features to Make Efficient Phone Calls Using Added Features to Make Efficient Phone Calls The following sections explain the supplementary features provided by your phone for more efficient use. You Want a Convenient Way of Making a Call This section explains some convenient features provided by your phone for making a call. Dialling by Name – Quickdial You want to make a call by entering a name.
Using Added Features to Make Efficient Phone Calls Dialling by Name You want to make a call by entering a name. The dialling-by-name function is provided specifically for this purpose. You can look up the name in the phone's or the system's phone book. The surname and first name have to be separated by a space, for example "no s" for Noble Stephen. Use the #-key to enter spaces. Ask your system administrator whether you should start with the surname or the first name.
Using Added Features to Make Efficient Phone Calls Dialling from the Call List of Answered Calls You want to call back someone whose call you answered. Your phone automatically stored the person's phone number on the list of answered calls. You can now call the person back using this call list. The list of answered calls contains a maximum of 4 entries. Press the Menu key repeatedly until the display shows "CALL LIST". CALL LIST ANSWERED CALLS /\ Press the "CALL LIST" Foxkey.
Using Added Features to Make Efficient Phone Calls Requesting a Callback You want to talk to a certain person. The person is busy or does not answer. You can make callback requests to both internal and external subscribers. Not all providers support this function. If the called party is busy, you can request an automatic callback. In this case, your phone will start ringing as soon as the party you are trying to reach goes on-hook. When you pick up the handset, the called party's phone will start ringing.
Using Added Features to Make Efficient Phone Calls REJECT Rejecting the call: Press the "REJECT" Foxkey. You remain connected with your original call partner. The call-waiting party hears the busy tone. – or – Press the Menu key repeatedly until the display shows "END". END Ending the current call and answering the call-waiting call: Press the "END" Foxkey. 1. The first call is terminated. You are now connected with the party who initiated the call waiting.
Using Added Features to Make Efficient Phone Calls Receiving an Announcement After an attention tone you will be addressed via your loudspeaker. You can listen to the announcement or stop it. To continue the announcement as a phone call: Pick up the handset. You are now connected to the person who initiated the announcement. Note All the other recipients of the announcement are excluded. – or – To stop the announcement: Press the END/Correction key.
Using Added Features to Make Efficient Phone Calls Brokering between an Enquiry Call Party and Your Call Partner You are talking with an enquiry call party and have your original call partner on hold. You want to be able to switch back and forth between the two. In an enquiry call you can use the brokering1) function to switch back and forth between an enquiry call party and the party on hold. Brokering is possible with both internal and external subscribers.
Using Added Features to Make Efficient Phone Calls Parking a Call Partner You want to put your call partner on hold without using a phone channel as a result. You can park your call partner both locally and centrally. A locally parked call party can only be retrieved by the phone that originally parked the call. Local parking is possible only with the Foxkey menu. With central parking your call partner is parked on the system's parking position and can be retrieved from any phone.
Using Added Features to Make Efficient Phone Calls You Are Away from Your Desk This section explains the different options provided by your phone when you want to leave your desk. Using the Absence Key You want to leave your desk and set up your phone for your absence. Your phone has an Absence key. It is factory set as a call forwarding unconditional key. By simply pressing the Absence key you can activate a call forwarding unconditional.
Using Added Features to Make Efficient Phone Calls OK Press the "OK" Foxkey. The display shows "FORWARDED: ...". Note If a call is to be forwarded only when you are already in a call, select "FORWARD: BUSY" instead of "FORWARDED: SUBSCRIBER". You can also activate a call forwarding unconditional by remote control. To deactivate call forwarding unconditional: Press the Menu key. The display shows "RESET". RESET Press the "RESET" Foxkey. The call forwarding unconditional is deactivated.
Using Added Features to Make Efficient Phone Calls Leaving a Message You cannot be reached on your phone. You want any internal subscriber who calls you to get a message. Requirement: The internal subscriber must have a phone capable of receiving messages. Subscribers whose phone cannot receive messages are put through to your phone or rerouted to a destination predefined within the system. You can select the contents of your message from a list of 16 predefined texts.
Using Added Features to Make Efficient Phone Calls Locking Your Phone You need to leave your desk and want to ensure that no-one can alter your phone's settings, look at your private data, or make outside calls from your phone. You can lock your phone with a 2 to 10 digit code, see "Changing the code". The factory code setting is 0000. Press the Menu key and hold it down for a moment. The configuration mode is now activated. Press the Menu key repeatedly until the display shows "LOCK".
Using Added Features to Make Efficient Phone Calls Unlocking Your Phone You want to unlock your phone. You can use the code to unlock your phone. If you have forgotten the code, consult your system administrator. Press the "i" key repeatedly until the display shows "BARRED". Press the Menu key. The display shows "RESET" RESET ☛ OK /\ OK 28 Press the "RESET" Foxkey. You are prompted to enter the code. Use the digit keys to enter the code. For each digit entered, the display shows an "*".
Using Added Features to Make Efficient Phone Calls You Want to Use Your Phone Efficiently in Special Situations This section explains the different options provided by your phone for special situations. Deflect a Call During the Ringing Phase You do not want to answer a call yourself but deflect it to another subscriber. With the function "Deflect a Call During the Ringing Phase" during the ringing phase you can deflect calls to an internal or external subscriber or to the Voice Mail Box [c].
Using Added Features to Make Efficient Phone Calls Send Text Messages You are unable to reach an internal subscriber and thus want to leave a message. You can send a text message to an internal subscriber. The text message will appear on the person's display. Requirement: The internal subscriber must have a phone capable of receiving messages. You can either use the predefined message texts directly or edit them to create a new message. Press the Menu key repeatedly until the display shows "MESSAGE".
Using Added Features to Make Efficient Phone Calls Read Text Messages Your display shows "New message received" or "Other message received", followed by "Message list". The Indicator LED is lit. The read function is used to retrieve a received message from the memory so you can read it. The first message received is the first message shown. Press the Menu key. READ Press the "READ" Foxkey. The message is displayed for 8 seconds.
Using Added Features to Make Efficient Phone Calls Picking Up a Call You hear a phone ringing in your vicinity and want to pick up the call. With the call pick-up function you can pick up the call from the other phone on your own phone. Press the Menu key repeatedly until the display shows "CALL PICK-UP". CALL PICK-UP Press the "CALL PICK-UP" Foxkey. The display shows the number of the phone from which you last picked up a call. Enter the number of the phone from which you want to pick up the call.
Using Added Features to Make Efficient Phone Calls Making a call on a third-party phone You want to make a call on a third-party phone using your personal settings, for example on a colleague’s phone or in a meeting room. You can activate a third-party phone to make an internal or external call using your personal settings, even if the phone is locked for external calls. You can activate the phone for a business [a] or private [c] call.
Using Added Features to Make Efficient Phone Calls Paging an Internal Subscriber You are unable to reach an internal subscriber and thus want to page them. If the system is equipped with a paging system (PS), the person can be paged. The paged person can answer from any phone [a]. Press the Menu key repeatedly until the display shows "FIND". FIND Press the "FIND" Foxkey. Enter the phone number of the person to be paged. ☛ OK Press the "OK" Foxkey.
Using Added Features to Make Efficient Phone Calls Answering a General Bell Via the general bell, you hear either your personal ringing pattern or the general ringing signal. You can answer from any internal phone. Press the Menu key repeatedly until the display shows "CALL PICK-UP". CALL PICK-UP /\ Press the "CALL PICK-UP" Foxkey. Use the Foxkey "/\" and select "GENERAL BELL". OK Press the "OK" Foxkey. You are now connected with the person who made the general bell.
Using Added Features to Make Efficient Phone Calls Tracing Malicious Calls Your are being threatened or molested by a call. You want to identify the caller. Using the MCID function ( Malicious Call Identification), the provider records the following call data: • Your phone number • The caller's phone number • The date and time of the call MCID has to be enabled by your provider. Your provider will inform you about accessing the recorded call data. Note MCID has to be stored under a configurable key.
Personalizing Your Phone Personalizing Your Phone Basic Settings This section explains how to adapt the phone's basic settings to suit your personal requirements. Setting the Display Contrast You may find the display is too bright or too dark. You can adjust the display contrast. Press the Menu key and hold it down for a moment. The configuration mode is now activated. Press the Menu key repeatedly until the display shows "DISPLAY". DISPLAY /\ Press the "DISPLAY" Foxkey.
Personalizing Your Phone Configuring the DTMF Mode You want to decide whether the DTMF mode is to be activated or deactivated as default on your phone. This setting can be made in the configuration mode. Press the Menu key and hold it down for a moment. The configuration mode is now activated. Press the Menu key repeatedly until the display shows "DTMF". DTMF /\ OK Press the "DTMF" Foxkey. Use the "/\" Foxkey to activate or deactivate the DTMF dialling mode. Press the "OK" Foxkey.
Personalizing Your Phone Setting the Volume during a Call You want to adjust the volume while in a call. This automatically adjusts the volume of the handset and loudspeaker. The new volume will remain stored even after the call is ended. <2x short> To reduce or increase the volume: Press the Loudspeaker key twice in quick succession. Changing the Code You want to change the code used for locking / unlocking your phone (see "Locking your phone" and "Unlocking your phone").
Personalizing Your Phone Protect against Intrusion / Announcements You want to protect against intrusion or announcements. You can use the configuration mode to define that call waiting or announcement are not enabled on your terminal. Press the Menu key and hold it down for a moment. The configuration mode is now activated. Press the Menu key repeatedly until the display shows "Intrusion" or "Announcement". Press the "CALL WAITING" or "ANNOUNCEMENT" Foxkey.
Personalizing Your Phone Setting the Ringing Properties on the Phone You want to change the way in which your phone rings. You can set the ringing volume, ringing speed, and ringing melody. Press the Menu key and hold it down for a moment. The configuration mode is now activated. Press the Menu key repeatedly until the display shows "RING". RING /\ RINGING VOLUME /\ RINGING MELODY /\ RINGING RATE Press the "RING" Foxkey. You hear a test ring. The display shows "RINGING VOLUME".
Personalizing Your Phone Phone Book Management This section explains how to enter a subscriber into the phone book and how to edit or delete a phone book entry. Creating a New Phone Book Entry You want to store your own phone numbers. You can save and change your own phone numbers on your phone. You cannot change the phone numbers stored in the system. The operator prompting described applies to the system types listed under [a]. The operator prompting for the other system types differs slightly).
Personalizing Your Phone Editing a Phone Book Entry You want to edit a phone number stored on your phone. You can only edit the entries for your own phone numbers, i.e. those stored on your phone. You cannot edit the phone numbers stored in the system. The operator prompting described applies to the system types listed under [a]. The operator prompting for the other system types differs slightly). Press the Menu key repeatedly in the idle state until the displays reads "PHONE BOOK".
Personalizing Your Phone Configuring Keys This section explains how to assign phone numbers and functions to a configurable key. Storing a Phone Number under a Key – Number Key You want to retrieve a frequently used phone number with a single keystroke rather than enter it digit by digit. You can store a phone number including the associated name under any key that is configurable. The key automatically becomes a number key.
Personalizing Your Phone Storing a Function under a Key – Function Key You want to retrieve a frequently used function - for example "call forwarding on no reply" - using a single keystroke rather than having to enter it by hand. You can store a function under a configurable key. A function key is assigned 2 memory locations. Usually a function • is activated with the instruction sequence of memory 1 • and is deactivated with the instruction sequence of memory 2.
Personalizing Your Phone Formulating Functions This section explains how to activate an individual function, for example call forwarding unconditional, with the aid of function commands and how to assign it to a key. Function Commands You can use function commands to define a function to suit your personal requirements. A function can consist of one or more function commands, function codes, and the phone number.
Installation and First-Time Operation Installation and First-Time Operation Putting Your Phone into Operation Note: Plug designs vary from country to country. Logging Your Phone on Your system administrator has to prepare the system before you can log on your phone. Connecting your phone to the system 1. Plug the connector on the phone cord on the underside of the phone into the socket with the phone symbol. 2. Feed the cable through the strain relief provided. 3.
Troubleshooting Troubleshooting Your call partner cannot hear you or you cannot hear your call partner Make sure the handset cord is correctly plugged into both the handset and the phone (see "Installation"). Handset off-hook, no dialling tone, no display Make sure the phone cord is correctly plugged in to both the phone and the phone socket (see "Installation"). Display reads "Not configured", indicator LED is lit, handset off-hook, no dial tone Your phone has not been assigned a call number.
*/# Procedures */# Procedures Functions that are not available via the menu can be activated using */# procedures. You can either type in a */# procedure directly or store it under a key. You can only activate certain */# procedures if the same function cannot be obtained via the menu. */# Procedure Remote control The availability of certain */# procedures may be restricted depending on the system and software version.
*/# Procedure Remote control */# Procedures Call waiting • Activate • Protect against • Allow to own set *43 *04 #04 X X Clear callback #37 Controlling Relays • Activate • Deactivate *75 (x=5,6,7) #75 (x=5,6,7) Deactivate all active functions (except user group) *00 X Do not disturb (call protection) • Activate • Deactivate *26 #26 X X Follow me • Activate • Clear *23
*/# Procedure Remote control */# Procedures Log into / out of user groupUser group (UG) • Log into all user groups • Log out of all user groups • Log into a particular user group • Log out of a particular user group *4800 #4800 *48 #48 X X X X Making a call on a third-party phone • Business Calls • Private Calls #36 #46
System and Software-Related Functions System and Software-Related Functions You want to activate a feature described in these Instructions but the system will not let you. Some systems or system versions do not support all the features. The corresponding text sections are identified by a number inside square brackets. The list below indicates which system versions support the relevant features. For more information contact your system administrator.
Menu Overview Menu Overview Note The menu tree can vary depending on the system and the software version. The present menu tree refers to system version I6. Press the Menu key Phone book Search Name dial Modify (Private) New entry Number Name View 0...9 Modify Number Name Delete Call list Answered calls Call Detail New entry Delete Unanswered calls Call Detail New entry Delete Pick up Subscriber Number Pager Number Central Bell Send message to: 1...
Menu Overview Barring Code Phone Free Phone barred Configuration barred *Language Language,Sprache,Langue,Lingua Code Old code New code Confirm Announcement received not received DTMF On Off 54 Display Contrast: 1...
Index Index %, *,+... */# Procedures .................................................................................................................................. 49 A Activate exchange access with charge recall ...................................................................................... 49 Activate/deactivate DTMF .................................................................................................................. 32 Activate/deactivate function via third-party phone .........
Index D Data backup ......................................................................................................................................49 Deactivate functions ..........................................................................................................................50 Deflect a call during the ringing phase ...............................................................................................29 Deflection ............................................................
Index I Incorrect phone type ......................................................................................................................... 48 Info key .............................................................................................................................................. 3 Information ......................................................................................................................................... 4 Input character ....................................
Index P Page ..................................................................................................................................................51 Pager .......................................................................................................................................... 34, 49 Park ............................................................................................................................................ 23, 51 Personalizing Your Phone ....................
Index T Text mode ....................................................................................................................................4, 13 Tracking a Malicious Call ................................................................................................................... 36 Transferring a Call Partner ................................................................................................................. 22 Troubleshooting .................................................
Declaration of Conformity We, Ascom Enterprise Communications AG, declare with full responsibility that the product complies with the provisions of Directive 1999/5/EC of the Council of the European Union. You will find the complete text of the declaration of conformity and other documents under: http://www.ascom.com/ec/documents Subject to delivery availability and technical modifications. Copyright © Ascom Enterprise Communications AG eud-0059_en/1.
