User Guide

6 TEMS
™
AUTOMATIC 8.1
The vast amount of network data available from TEMS Automatic gives
the operator the key to maintaining and improving network quality. TEMS
Automatic analyzes collected data and presents the results in reports and
presentations. These show where services are unsatisfactory, allowing op-
erators to locate and fix problems before they start affecting subscribers.
To analyze problem areas, operators can choose to use TEMS
™
Presentation to access TEMS Automatic data, TEMS
™
Investigation data, or
TEMS
™
Pocket data, and to present it graphically as statistics in routes or in
plots/bins of any shape. This makes it easy to see the network’s Quality of
Service, while also allowing operators to find the cause of any problem. All
measurements and events (radio parameters, signaling, etc.) of each single
conversation, from call setup to call end, can be presented on a map, in a
spreadsheet, in line charts, and in information windows. All views are linked
together for maximum benefit.
TEMS Automatic benefits all levels of the operator’s organization.
Reports and other information can be distributed throughout the organiza-
tion to show in detail what the current network situation looks like.
▪ Managers are able to supervise the organization’s processes and the
services it offers. They can keep track of Key Performance Indicators,
including speech quality targets, by studying reports automatically
distilled from measurement data at user-specified times. They are aided
in making decisions on investments and organizational improvements.
By getting a tighter grip on end-to-end voice and data quality, the
company is in a better position to offer customers reliable service level
agreements. TEMS Automatic results can also give managers an indirect
view of their own workforce’s performance.
▪ Network planners learn about places with recurrent problems by
requesting statistics confined to specific areas. This helps them reveal
deficiencies in their layout or the underlying theoretical models, and
provides input for improvements. As a result they are able to boost
network utilization and get maximum mileage out of the existing
network before new investments are made.
▪ Optimizers are notified of all sorts of local malfunctions (weak signal
reception, bad C/I, low data throughput, etc.), prompting them to try
out various adjustments to the network configuration. For more
intricate problems and in-depth analyses, a post-processing solution
like TEMS Discovery is an indispensable complement.
MEETING NEEDS THROUGHOUT YOUR ORGANIZATION