User's Manual

TD 93066EN
2 April 2015 / Ver. A
User Manual
Ascom Myco SH1 Wi-Fi and Cellular Smartphone
41
15. Troubleshooting
15.1 Operational Problems
Fault Probable cause Action or comment
No network
The handset beeps
on
ce a minute (for max
30 minutes) in a low
tone, followed by a
high tone (if enabled,
the vibrator also
follows the beeps).
The handset has lost connection
and is in one of th
e following
states:
- No network
- No access
- Voice only
- Messaging only
Acknowledge the dialog
win
dow or press the mute
button (the later keeps the
dialog window visible).
You can configure the beep to
So
und off or Sound once (for
each new state), contact the
system administrator
Note: When leaving a bad state
for another bad state, the
dia
log window reopens, and
the beep sounds again (if
enabled).
No display The battery level is low, screen
saver
is set to "Black also in call",
or the handset is defective.
Charge the battery, change
screen saver setting
(Display>Screen saver) or
contact the system
administrator.
No ringing The sound off icon is on, or the
ringer volum
e is set to silent, or
the handset is defective.
Long press the Sound off key
or Mute button, or increase the
volume, or contact system
administrator.
Not possible to set the
ring volume t
o "Silent".
No entries in Call list A handset restriction preventing
cal
ls from being saved in the call
list.
Enable the parameter Enable
call list, refer to Configuration
Manual for the handset.
No change in time &
d
ate setting
PBX dependent. Changes in the handset appear
after a maximum of 24 hours
after a change in the system or
by switching the handset off
and on again.
Remotely updated The handset restarts after a
parameter up
grade.
15.2 Error or Warning Messages
Refer to the Configuration Manual.