Installation guide

TD 92679GB
12 April 2011 Ver. D
Installation Guide
Elise3
31
8 Troubleshooting Guide
Troubleshooting is normally done by accessing the application’s web interface to see logs,
statistics etc. But if for some reason the application's web interface cannot be reached, it is
possible to get access to the information by placing the module in Troubleshoot mode. See
8.1 Troubleshooting from Boot Mode.
Note: For faults in the application running on the module, refer to the applicable
Installation and Operation Manual.
Fault Probable cause Action or comment
•Several functions of the software
application on Elise3 does not start.
– There is not a valid license
– The module has been running
for more than two hours in
Demonstration mode.
Check if the functions starts
in Demonstration mode, if it
does enter a valid license and
restart the module.
•The module has put itself in Boot
Mode.
No software is installed or the
installed software is
malfunctioning.
Install new software
• A LED shows slow or quick flashing
red light
See 3.3 LED Indications on
page 8
• The module cannot be accessed via
the management port.
– The required port driver is not
installed on the PC or for the
USB port you have connected to
(or not correctly installed).
Note: the installation differs
between Windows XP/Vista
and Windows 7.
Follow the instructions in
chapter
4.5.2 Access via the
Management port on page
18.
– The PC has not been given
enough time to obtain an IP
address from the DHCP server.
When switching between
mass storage mode and
network mode, it takes
about 30 seconds before an
IP address is obtained from
the DHCP server.
• The installation of the USB port
driver has been successful, but you
still cannot connect to your Elise3 via
the USB network.
Try the following.
Open the Command Prompt
and type:
route DELETE 192.5.36.229
arp -d 192.5.36.229
• An external battery is connected
but the Power LED shows slow
flashing red light and in System
status (under System Information in
Troubleshoot Mode) the “Charge
external supply” shows “off” even if
the external battery voltage is shown
in “External power supply”.
Elise3 does not charge the
external battery.
The Elise3 module does not
charge the external battery if
the battery voltage is below
8.0 V or if the internal power
supply voltage is less than
13.8 V.