Troubleshooting guide

TD 92735EN
15 May 2012 / Ver. G
Installation and Operation Manual
Unite Connectivity Manager
79
NOTE: If your Unite CM shall support smart device users, you have to import a smart device
license as described in 7.13 Import Smart Device License Document.
1 Click “Configuration” on the start page.
2 Select Other > Advanced Configuration in the menu on the Configuration page.
3 Click “License” under Common in the menu on the Advanced Configuration page.
4 Enter license number stated on the License certificate as follows:
•In the License field, enter the License Code 01 key
•In the License 2 field, enter the License Code 11 key
NOTE: The other license fields are currently not in use.
5 Click “Activate”.
7.13 Import Smart Device License Document
The Unite CM can provide messages to smart device applications that in turn provide the
messages to smart devices. It is possible to add smart device licenses by importing a license
document in the form of a PDF file.
If this is done, the messaging user licenses will not be used for the smart devices since the
smart devices have licenses dedicated just for them. The license document is provided by
your supplier, or can be downloaded from the Extranet.
NOTE: The total number of users in Unite CM — that is, both messaging users and smart
device users — cannot exceed 10 000 users.
1 Click “Configuration” on the start page.
2 Select Other > Advanced Configuration in the menu on the Configuration page.
3 Click “Smart Device License” under Common in the menu on the Advanced
Configuration page. An Upload smart device license file dialog window opens.
4 Browse to the PDF file that contains the smart device license.
5 Click "Submit File".
After the license has been imported, you can manage the smart device users by following
the instructions in 4.1 Add Users to Unite CM on page 19.
7.14 Reboot
Unite CM can be rebooted via the Advanced Configuration page.
1 Click “Configuration” on the start page.
2 Select Other > Advanced Configuration in the left menu in the Configuration page.
3 Click “Reboot” under Common in the menu on the Advanced Configuration page.
4 Click the “Reboot” button.
NOTE: If the Reboot page is reloaded, this will trigger another reboot.