Troubleshooting guide

TD 92735EN
15 May 2012 / Ver. G
Installation and Operation Manual
Unite Connectivity Manager
70
5 Prefix - Use if your system having a multi-site number plan. By adding a prefix
1
for
each UNS, you can guarantee that each Call ID is unique in the entire multi-site
number plan. NOTE: If you add a prefix for one UNS, all other UNSs in the system must
also have a prefix.
6 Enter the IP address of the UNS that shall receive the requests in the IP address of
forwarding destination UNS text field. NOTE: Leave empty if the UNS shall act as
stand-alone module.
7 Click “Activate”.
Continue and change the User Server settings if the Operating Mode was set to Forwarding.
7.2.2 User Server Settings
If the local number plan (UNS) should not be used, the Unite CM must forward the request to
another User Server that holds the number plan.
NOTE: This setting is only applicable if the Operating Mode is set to Forwarding (see 7.2.1
UNS Settings).
1 Click “Configuration” on the start page.
2 Select Other > Advanced Configuration in the menu on the Configuration page.
3 Click “User Server” under Other on the Advanced Configuration page.
4 Enter the IP address of the User Server and click “Activate”. The IP address must be
the same as the IP address entered in IP address of forwarding destination UNS text
field (7.2.1 UNS Settings).
7.3 Remote Service Center
A Remote Service Center makes it possible for a system supplier to monitor customer
systems and give the customer instant support remotely if a fault occurs in the system.
Unite CM works as the gateway between Ascom products at a customer site and the Remote
Service Center. Fault information and result from System Survey will then be sent to the
Remote Service Center. Other modules in the system should be set up to send fault
information to Unite CM. The communication between the customer site and the Remote
Service Center will also be monitored. The default time is every 10 minutes.
1.Any characters (max. 10) can be entered.