Troubleshooting guide

TD 92735EN
15 May 2012 / Ver. G
Installation and Operation Manual
Unite Connectivity Manager
22 Administration of Language and User Interface .................................................. 144
22.1 Customize the Language................................................................................................ 144
22.2 Customize the User Interface (GUI) ............................................................................. 147
22.3 Test the New User Interface........................................................................................... 155
22.4 Update the User Interface after a new Unite CM Release ...................................... 156
23 System Supervision and Security ........................................................................... 157
23.1 Unite Modules.................................................................................................................... 157
23.2 IP Equipment...................................................................................................................... 161
23.3 Auxiliary Equipment......................................................................................................... 162
23.4 SNMP Traps ........................................................................................................................ 165
23.5 Fault Handling ................................................................................................................... 168
23.6 Activity Logging................................................................................................................ 173
24 Troubleshooting ....................................................................................................... 184
24.1 General Troubleshooting ................................................................................................ 184
24.2 Device Manager Troubleshooting................................................................................. 184
24.3 E-mail Interface Troubleshooting ................................................................................. 185
24.4 Troubleshooting Guide.................................................................................................... 186
24.5 LED Patterns and Troubleshooting Tools in Unite CM............................................. 196
24.6 Advanced Troubleshooting............................................................................................ 197
24.7 What to consider when replacing a module .............................................................. 197
24.8 Technical Support ............................................................................................................. 197
25 Related Documents.................................................................................................. 198
26 Document History .................................................................................................... 199
Appendix A: Used IP Ports ............................................................................................ 201
Appendix B: RS232 Connections .................................................................................. 202
B.1 Cables for DCT1800 and DCT1900 ................................................................................ 202
B.2 Cables for BusinessPhone.................................................................................................. 203
B.3 Cables for the ESPA-, the Ascom Line- and the TAP protocol ................................. 203
B.4 Cables for Remote Management Client ......................................................................... 204
B.5 Cables for GSM Modem ...................................................................................................... 204
B.6 R232 Cable Connections in a Redundancy System..................................................... 205
Appendix C: System 900 Connections ......................................................................... 206
C.1 System 900/A-bus Connections in a Redundancy System ...................................... 206
Appendix D: Network Monitoring in a Redundancy System ..................................... 207
Appendix E: Fault Handling Configuration Example ................................................. 209
Appendix F: Alarm Action Configuration Examples ................................................... 212
Appendix G: ASCII-table ................................................................................................ 219
Appendix H: Extracting Information from HL7 v2 Messages .................................... 220
H.1 HL7 Classic Style Message Definition............................................................................. 220
H.2 Example HL7 v2.x................................................................................................................ 221
H.3 Event Handler Configuration............................................................................................ 221